I have a soft spot for Jetstar. The budget airline may be no frills but the service and hospitality from its flight crew is hospitable and warm. I have found that on some trips I have flown with them that their service goes above and beyond their more premium competitors whom I would naturally expect all the bells and whistles from.
I took the early morning flight from Melbourne to Sydney and unlike Qantas the airline left on time. Room on the Jetstar A320 has never been exactly comfortable but in this case it was remedied due to being one of the fortunate few to have the whole row to themselves despite the plane being over three quarters full.
In flight meal service was swift. I found that when they came round to ask if I wanted any drinks or snacks they seemed unaware of my ticket option which offered me a $10 credit to spend on that flight. The menu options on offer were fairly diverse for a domestic flight with everything from udon noodles to a breakfast combo.
I went with the breakfast combo which offered two croissant variants and a hot drink (I went with the chai). The meal presentation was pretty with a lovely French theme and the meal itself fairly tasty. The croissants were lush and not dry with the chai having the right amount of spice. The only negative to this was the amount of time it took to heat the croissants through with my chai cooling a little in the process.
Service and flight was efficient and departure/ arrival on time. The food and drinks were simple but flavoursome. Not sure if I would have paid the price I had for the food/ drinks if the voucher had not been included. Jetstar never set out to be groundbreaking and I wouldn’t expect anything of the sort from them but the core elements of a good flight experience were there; a bonus considering Jetstar is a ‘budget’ airline.
Service: 4.5 Stars
Seating: 3.5 stars
Food: 4 Stars
REVIEW: JETSTAR AIRBUS A320; SYDNEY-LAUNCESTON
2 December 2017
Jetstar as a budget Australian airline has always been seen through my eyes as Qantas’ poorer cousin. The loud orange colour scheme and bland plane interiors make me want to get out the hand santiser. That said I will acknowledge that the airline has improved over the last few years and feels a bit smarter in terms of look and feel.
This weekend I flew down to Launceston and with Qantas not a direct flight option from Sydney I went for Jetstar. For an extra $40 I purchased the Starter Plus and for the cash you do get some return with Qantas points, $10 in-flight credit and free seat selection included. It makes what would be a ‘basic’ experience to something a little more lux (but let’s not go overboard with the term here).
The plane was late and to add to the pain the boarding of the plane was a slow crawl. Once on-board there were those bright lights. Taking my seat in 7F against the window I noticed I had a lack of leg room. The term ‘packed in like sardines’ could not be more relevant here but I reminded myself it was only a short domestic flight across the Bass Strait.
After take off staff were quick to issue a meal service. Having a $10 credit and considering the time was early morning I ordered the breakfast combo (hot beverage and croissant duo). The presentation of the meal was ok but the actual taste was surprisingly tasty. The chai latte had enough bite and the croissants were warm.
Staff were attentive during service until it came to cleaning up with the staff member charged of collecting rubbish grabbed without checking my rubbish and left half of it there despite me being in my seat. I tried to get their attention and another staff member before our dissent into Launceston Airport but neither noticed. I ended up holding onto the rubbish until we landed.
It all comes down to value for money. In terms of budget Jetstar does the job and on a domestic leg ticks all the boxes. It was comfortable (enough), quiet and had generally good service bar the aforementioned incident. It is no frills so if you are expecting a little bit ‘extra’ then look towards booking Virgin or Qantas instead.
Service: 4 Stars
Seating: 3 stars
Food: 4 Stars