Qatar puts the downgrade in upgrade

If you have dreamed of upgrading to a better flight experience from that tight economy seat after standing around a crowded terminal to a champagne in the lounge before boarding business – forget it with Qatar!

The Qatar based airline has made a change to their lounge access policy and it hasn’t come without strong criticism from those that fly loyal with the airline. Effective immediately Qatar Airways tickets upgraded with Qmiles/ Qpoints will receive the baggage and lounge access entitlements based on the original ticket purchased, and not the upgraded class. This means that economy to business class upgrades will no longer receive access to the Al Mourjan Lounge in Doha whilst those upgrading business to first class won’t receive access to the Al Safwa Lounge in Doha.

As stated before only Qatar Airways passengers booked on award tickets will still be eligible for lounge access.

The latest tightening on Qatar’s top end is a strange and unwelcome policy by an airline that prides itself on being prestige and class leading. Having flown as a QR business class passenger last year I can see how the lounge has the potential to experience overcrowding and in turn the airline in part is addressing crowding concerns. That said this is the top end we are talking about; the loyal flyers who frequently give Qatar business. Remove the incentives to fly with them and what do you have? A pretty average program.

I think Qatar could find other ways to cut costs or deal with this issue. Restrictions on tickets like this isn’t one of them.

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