BRITISH AIRWAYS GALLERIES FIRST LOUNGE TERMINAL 5 AT LONDON HEATHROW: REVIEW

Alliance: Oneworld

Location: London Heathrow Airport, Terminal 5

Lounge Rating: 4.5 Stars

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British Airways lounges, particularly their first class lounges, have always had a strong reputation and are viewed by many as some of the best in Europe alongside Swiss and Air France. Having previously used the BA Business Lounge a handful of times I felt that the standard in those were pretty good so naturally I was keen to see what BA had to offer in terms of their First Class offering.

 

Lounge access options

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Lounge access is available for passengers who are:

  • flying on a scheduled British Airways flight in First
  • a Gold Member of the British Airways Executive Club on a scheduled flight operated by British Airways or one of our oneworld partners
  • an Emerald member of any of the oneworld airline frequent flyer programmes on a scheduled flight operated by British Airways or one of our oneworld partners
  • over the age of 18 years, or if under 18 years you are accompanied by a responsible adult. (Local laws relating to the consumption of alcohol will apply)

As a Sapphire or Emerald member you are welcome to invite one single guest per each departure flight to join you in the lounge.

 

Lounge location and opening hours

The lounge can be accessed through the brand new First Wing area at the south end of the terminal. This allows you to use First class check in, go through a separate security channel and enter directly into the BA lounge. Should you not use this option you can access the lounge by going through either the North or South security check points and then enter the lounge complex on the ground floor at the south end of the terminal. It’s open from 5am-10.30pm daily.

 

Ambience

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The first thing I notice upon entering the lounge is how quiet the space (to the point that you could hear a pin drop). There’s no announcements of flights or the buzz of voices from chatter between people. The lounge felt as a result rather cold and was not helped by its strange configuration. Whilst the break out spaces were good for those wanting to get work done, the ambience of the place was almost nonexistent as a result. An example of this is the Champagne Bar or the new Union Coffee space. Whilst I love the concept for both, the spaces had 1-2 people in them at a time at best.

On one side of the Champagne Bar was a larger drinks bar complete with spirits, wines and non-alcoholic options whilst on the other side was a working space as well as the buffet food area known as the ‘The Deli’ and a ‘wine gallery’. The buffet selection was decent and had some of the best options I have seen in a lounge. The scones with cream and strawberries is so British it hurts but looked too good not to sample (which I did happily).

The area I liked most was the First Dining Room with its table service and great views of the tarmac for those like me who like a decent serving of plane spotting before taking off into the meal.

There’s also the Elemis Spa available to those on the day for those not flying first if there are appointments available. I did not have time to access this option and am unable to provide feedback on this.

 

 

Bread and butter (food and drink)

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The Champagne Bar and the Union Coffee space are great ideas but wasted opportunities. As I mentioned earlier they were both empty and that’s disappointing considering the investment. The champagne being served was Champagne Jeeper in either a Grand Brut or Grand Rose style. I had the Rose and it was delightful on the palate.

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Besides the scones and strawberries from ‘The Deli’ buffet section, I decided I’d dine with the table service at the First Dining Room. The menu is nowhere near extensive as the ones at Qantas or Cathay.

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From the options available I went with the BA Burger. The menu described the burger as having ‘flippin amazing burger sauce’ but when I went to try it, there was anything amazing about the burger. That said it was still quite delicious. If there was anything I would have liked to have seen is that the table dining service offer passengers more options to choose from. It was quite limiting for what BA deems as a ‘ first class lounge’.

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Verdict

The lounge does the job in terms of keeping me well fed and hydrated in a space away from the crazy activity of the terminal. Food and wine, particular the choice of champagne available in the lounge at the time was good quality. The x factor is all in the table dining service in the First Dining Room with the meals well portioned and deliciously tasty. If there’s any gripe it’d be the configuration. A sense of peace and privacy is essential in any lounge but this one was designed to the point that interaction with other human beings would seem almost non-existent. A livelier environment would have been welcomed. In addition comparing it to other ‘first lounges’ globally, this one doesn’t have the shine or personalised touch like those at Cathay Pacific or Qantas.

Would I return for another visit let alone another bite of that BA Burger? In response to both – in a heartbeat!

 

Comments

Have you experienced the BA Galleries First Class Lounge in Terminal 5 at Heathrow? Love to hear from you about your time in lounge – did it shine or were you expecting something better?

 

 

 

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