AMERICAN AIRLINES BUSINESS CLASS B777 TOKYO – LAX: REVIEW

Flight: AA26, HND-LAX

Loyalty Scheme: AAdvantage (member of the Oneworld alliance)

Frequency: 1 daily

Duration:  10 hours and 5 minutes

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American Airlines for me is a delicate love hate relationship. Sometimes my experiences have been above and beyond amazing whilst some I’d rather forget quickly. It’s such a shame to feel this way about an airline, especially when coming just off (and comparing to) an excellent product in Japan Airlines’ J class.  Making the transfer between JAL to AA in Haneda was quiet seamless but was the flight experience on AA just as smooth?

The Seat

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By far one of AAs strongest selling points is that business class seat. The 777-300ER Business cabin has 52 seats in a 1-2-1 reverse herringbone configuration. I like this style of seat as it is open yet still relatively private. There’s an impressive amount of storage around the seat from a storage bin under the seat shelf, a chubby space above the seat and further storage beneath the window. All in all a great way to maximise your space without feeling cluttered by your own belongings. USB and universal power outlets are also available for those wanting to charge up and work away. The seat also lies flat should one wish to sleep.

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AA offers some lovely amenities in the form of their Caspar bedding. The pillows and bedding provided are lush and soft. Having slept on the bedding for a solid four hours I felt revived from my short snooze in the skies.

Gorgeous Cole Haan blue amenity kits are distributed throughout the cabin. They contain a nice mix of CO Bigelow toiletries, socks and toiletries.

Wifi was also available on this flight but I did not get round to testing this due to how expensive the plans were. Decent Bose noise cancelling headphones were also offered on this flight.

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There are six washrooms for business, including four shared with the premium economy cabin. The business cabin washrooms featured nicer amenities and touches as opposed to the PE cabin. There is no onboard shower unlike Etihad and Emirates.

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Entertain me

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Being an overnight flight I intended to maximise my time to sleep as best I could. That said when it comes to entertainment AA has one of the best IFE systems around and I couldn’t deny myself a film or two before getting forty winks. There’s always a stellar choice of films from Hollywood to across the globe for one to enjoy on the 15.4-inch HD-capable touchscreen monitor, including over 150 TV programs and 350 audio selections.

The Bread and Butter (food and drink)

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One of my favourite parts of any flights, the meal service was hit and miss. Upon taking my seat, it took a flight attendant to eventually offer me a drink five minutes before the cabin doors were closed to offer me a pre-departure drink. Out of habit I chose the champagne over the water and juice options. The champagne was served in a very cheap plastic cup which didn’t look anything special.

After take off the cabin crew came around to take orders from the menu. On today;’s flight AA offered a similar meal service to JAL, a western and Japanese meal. Having previous experienced issues ordering my first choice on AA, I decided prior to my flight to reserve my first meal choice which was the grilled beef fillet. The steak was surprisingly cooked to a medium style and wasn’t chewy. The accompanying salad was bland yet the tuna tataki starter was a great dish and packed a flavour punch. During the meal service I accompanied it with a Lange Classique Pinot Gris before switching back to the rather nice Collet Brut champagne. Both drinks were served in much more appealing glassware.

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For desert I couldn’t go past AAs famous traditional ice cream sundae. Offering a range of toppings this was one of the highlights of my meal service.  I requested a combo of butterscotch and seasonal berry. It was simply delicious!

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During the flight a snack bar is open for passengers feeling a bit peckish on the 10 hour flight. Keen to maximise my sleep I didn’t investigate this option further.

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Prior to landing breakfast was served an hour and a half out. I decided to enjoy a hearty all American breakfast comprising of scrambled eggs, roasted potatoes, bacon, mushrooms and a tomato with a green tea. It was pleasant but nothing to write home about. I normally would accompany my breakfast with a coffee but American filtered coffee isn’t really my style, so skipped my usual morning coffee altogether.

Both meal services were sluggishly slow and the staff were too swift when dealing with people during the service. Whilst the food itself was generally solid bar some questionable food presentation, AA really could really brush up on its customer service etiquette.

Verdict

Overall the flight experience on AA was good but not exceptional. For a business product when you pay more you naturally expect more. The seat and IFE are the key selling points of AA business. Whilst the meal service in general was good, AA does need to pick up the ball in terms of better food presentation and more importantly, warmer and more engaged cabin crew. Some of the FAs are lovely yet there are others onboard who feel burdened just to find out if they had a certain food item in the kitchen galley. It might not be Qatar or Emirates but AA business still soars above much of the competition.

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Comments

Have you experienced flying business on American Air line’s B777? Did you love or dislike the flight? Hit up the comments section as I’m keen to hear your thoughts…

AA BUSINESS CLASS B737 SAN FRANSISCO-LOS ANGELES: REVIEW

Flight: AA2312, SFO-LAX

Loyalty Scheme: AA Advantage (member of the Oneworld alliance)

Frequency: Multiple daily

Duration:  1 hour and 37 minutes

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AA is an airline Americans love to hate. Between their hit and miss staff, onboard product and planes, the experience can leave one feeling exceptionally happily or disappointed. TAT was prepared to take a gamble on the AA First Class (equivalent to domestic business in other countries) to see if AA could deliver the goods in terms of a premium product.

The Seat

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The business cabin comprises of a 2-2 layout across four rows. For this flight I was seated in 6F. Having the window seat provided me with some great glimpses across the Bay area, San Fran, along the California coastline and landing into Los Angeles. Each seat had 38 inches of pitch and were 20 inches wide. The seat does not lie flat but for the purposes of a short haul flight, this did not matter and the seat was more than comfortable.

Entertain me

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For me AA has one of the best IFE systems out there in terms of selection. Whenever I have flown with the airline I’ve never struggled to find something to listen or watch but more found it difficult to decide what to choose. My flight was no exception. The entertainment was provided on a 12.1 inch seatback touch screen which I found quite responsive and the clarity crisp.

Wifi was also offered on board but did not care to look at it with prices (even for 30 minutes use) quite pricey.

The Bread and Butter (food and drink)

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Prior to take off business passengers were offered a choice of beverage however when it came to the final row of business the flight attendant (FA) became distracted and did not follow through with an order for drinks. Once we were in the air the FA apologised due to some last minute operational issues he had to attend to and offered our row drinks first as a result prior to the meal service. Onboard this flight no meal were offered but more a snack basket comprising of chips, cookies and energy bars as well as a good choice of beverages.

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Being an early flight I didn’t order my go to (anything alcoholic like wine) and instead had an cranberry apple drink and a green tea. The FA during the flight came over and topped up my cran-apple drink. Whilst the food and drink options were light, the FAs onboard were very attentive and polite.

Verdict

For a short haul flight AA has a fairly decent J product. The seat and IFE seatback entertainment were more than satisfactory. It was disappointing that AA didn’t offer more in terms of the food options with the snacks not being much different in terms of quality over what was offered in coach. A more generous food offering would have made all the difference in terms of the onboard service experience.

Whilst the overall product isn’t as flashy at Jetblue’s Mint or Delta’s business product, after this flight, I would without hesitation fly the AA First Class product domestically again.

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Comments

Have you experienced flying business on AA domestically? Did you love or dislike the flight? Hit up the comments section as I’m keen to hear your thoughts…

American Airlines Flagship Lounge JFK – NYC: Review

Alliance: Oneworld

Location: John F. Kennedy International Airport, Terminal 8

Lounge Rating: 4.5 Stars

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I have this love/ hate relationship with AA. Sometimes their lounges, service and aircraft are on point and other times it’s frankly dismal. Some of AA’s lounges are tired and the food/ drink quality is sometimes better in the food court within the terminal. American has been in turn going through a revamp of late and are slowly changing the look and feel of their lounges, particularly around their Flagship lounges.

Last year American opened their new Flagship lounge at JFK and the feedback from those who have frequented it have been quite positive. Naturally being at JFK I was keen to see what all the fuss was about and if the fuss was justified (all whilst enjoy a champagne or two).

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Lounge access options

  • Traveling in AA intercontinental business or first class
  • Traveling to Los Angeles LAX or San Francisco SFO in first class
  • AA Concierge Key
  • oneworld Saphire and Emerald members traveling on any oneworld flight in any cabin of service
  • oneworld passengers traveling in business class on an intercontinental flight

Lounge location and opening hours

After clearing security, proceed to the Admirals Club signage until you reach the main entrance. You’ll find the Flagship Lounge off to the left, under the flags as you walk down the ramp from TSA screening. There is a lift and staircase that lead up to the Flagship Lounge. The lounge is open daily from 04:15 – 01:00.

Ambience

The feeling the moment you walk into the lounge is a warm and welcome. The use of colour tones and smart, yet simply furnishings add a lovely touch to what AA lounges usually don’t offer…inviting. Initial impressions is that it’s on par on an international level (yes finally AA!). It features a solid buffet, real champagne (hello lover!) and a make your own cocktail bar. Throughout my time spent in the lounge there never a moment that it felt crowded, instead it was rather peaceful, a rarity in such a bustling building like Terminal 8.

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At the back of the lounge was a quiet room/ space which is great for those who want to enjoy a drink/ bite to eat but without the noise of people traffic as they work away on their laptop. Next to that space was the bathrooms and shower suites which were nicely designed and well appointed with C.O. Bigelow toiletries; the same brand AA stocks uses in the business and first amenity kits.

Bread and butter (food and drink)

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As mentioned there’s a large buffet section which has some rather decent offerings including a number of  hot options for the lunch/ evening session during my visit including potatoes, pasta, salmon and even beef stir fry. There were also a number of cold options from meats and cheeses to salads. The food quality was tasty, fresh and much better than anything Admirals Lounge could produce.

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However the centerpiece of the Flagship lounge for me was the rather large communal table with a self-serve wine bar in the middle. Additionally there’s was an impressive selection of both red and white wines available. However I was disappointed they had one away with the Taittinger, instead choosing to serve Champagne Besserat de Bellefon. The drop itself was fine but nowhere near the standard or opulence of the Taittinger.

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Verdict

The AA Flagship lounge definitely sets a high standard for American based airport lounges but on the world scale compared to Emirates, Qatar, Cathay and Qantas to name a few, it falls slightly short. However the lounge is a great space to relax and enjoy some food or a drink in comfortable surrounds with a rather spectacular tarmac vista. The food and drink quality is way above the Admirals Club (not something difficult to achieve) and the design is fresh, clean and quite a showpiece for American. The airline should be proud! I’ll be back here for sure (note: I’ve visited once more since this review).

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Comments

Have you experienced the AA Flagship Lounge in NYC? Love to hear from you about your time in lounge – did it shine or were you expecting something better?

A321XLR to join Qantas fleet

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Qantas Group has inked a deal with France’s Airbus for an order of up to 36 of the new A321XLR jets, which are due for delivery from 2024. The deal also sees the conversion of 26 existing A320neo Family orders, plus a new firm order for 10 A321XLRs. The order comes on the back of American Airlines announcing that an order of 50 A321XLR aircraft (including the conversion of 30 of the 100 A321neos that they have on order). For Airbus this is a big news day!

The new fuel efficient aircraft will give Qantas Group new flexibility that it currently doesn’t have to be able to fly routes that current narrow body aircraft cannot such as Cairns to Tokyo. Whilst it is widely speculated that the order would see the majority of the aircraft go to Jetstar so that the airline would release its B787 fleet to Qantas, there is also strong potential for some of the aircraft to be paint with the red roo.

It’ll be interesting to see how the order is divided up. Qantas has a habit of purchasing conservatively (and rightly so in a market that changes continuously), so it wouldn’t surprise me if they snap up in the end around half of the agreed order. From that the likely destinations that the A321XLR would feature on for the red roo would be a trans-Atlantic route or the popular East-West Australia routes. 2024 is a long way from now (especially in aviation years), so naturally time will tell what happens next.

 

Fiji Airways officially joins Oneworld Connect

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Fiji Airways this week officially became Oneworld Connect’s first partner. As a new partner it unlocks an array of benefits for Oneworld members. Oneworld Connect is intended to be an option for smaller airlines to join the alliance without having to pay the full membership costs due to the large costs associated with joining an alliance.

So what does this mean for those as part of the Oneworld program?

Prior to joining Oneworld Connect, priority boarding on Fiji Airways flights was reserved only for business class passengers and the airline’s Tabua Club members. The change will now priority boarding benefits expanded to all Oneworld members across all airports when travelling with Fiji Airways.

In addition customers from American, British Airways, Cathay Pacific and Qantas when flying on Fiji Airways will have the ability to earn and redeem miles (including earning status miles). The benefits will also be reciprocated for Fiji Airways Tabua frequent flyer members when flying on American, British Airways, Cathay Pacific and Qantas.

However unlike other Oneworld partners, Connect doesn’t offer Oneworld members access to FJ lounges or Oneworld when flying under an FJ coded flight. This means that unless you are flying FJ Business Class, you will not receive lounge access no matter your status. This is quite disappointing considering that Oneworld benefits like lounge access are highly regarded and for many are a main drawcard to being with an alliance.

If that isn’t disappointing, as you could tell not all Oneworld members are treated the same. Below is a chart breaking down the benefits for each airline.

In my view the new addition of FJ is better than no addition with some good benefits there in terms of points and boarding. However with some airlines treated more preferably than others as part of this new deal, I feel this has added a layer of confusion in terms of who is eligible for what. Additionally a lack of airport lounge access is disappointing and one can only hope will be reviewed soon. Time will tell if the Connect concept lasts the distance.

 

Qantas to take off from terminal 8 at JFK from 3 April

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Qantas has announced it is switching terminals from JFK’s Terminal 7 to the American Airlines Terminal 8 from 3 April 2018.

Currently the airline operates a once daily flight in and out of JFK with a Boeing 747-400 which will then switch to Qantas’ brand new Boeing 787-9 from 1 September 2018.

Some will be daunted by the news of the switch as Terminal 8 is the largest passenger terminal in the JFK airport and is twice the size of Madison Square Garden. Check in and security will be manic but the move is a big win for premium travellers.

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The move would provide all passengers easier connections from or to American Airlines flights, which all depart out of Terminal 8. In addition Qantas premium passengers and Oneworld elites will be able to take advantage of the express check in and security process by using the AA Flagship First Check-In.

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Lounge lizards will also be in for a treat with the lounge experience upgraded from the tired British Airways lounges in Terminal 7 to American Airlines’ new Flagship Lounge. From experience the lounge was impressive in terms of ‘American standards’, even offering some decent beverage options including Taittinger NV and sometimes Bollinger.

I look forward to the changes but can’t deny that I will miss the personalised BA lounge service.

Comments

What do you think of the move? Are you excited by it or think this is a poor deal for travellers?

 

 

 

JAL SAKURA/ ADMIRALS CLUB LOUNGE HONOLULU INTERNATIONAL: REVIEW

Lounge: Sakura/ Admirals Club Lounge (shared)

Alliance: Oneworld

Location: Honolulu International Airport

Lounge Rating: 4/5 Stars

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Why should the Hawaiian tropical holiday end at the airport? A shared ventured between JAL and AA, the Sakura/ Admirals Club Lounge at Honolulu International Airport is an oasis in the heart of the airport. Overlooking the open air Chinese gardens that give the airport a rather tranquil feel, this is the airport lounge to head to rather than the Qantas lounge on ground level. So how does the lounge stack up? Australian Traveler checked in to find out.

 

Lounge access options

  • Admirals Club members
  • First and Business class passengers (travelling in First or Business on a qualifying international or transcontinental flight marketed and operated by American or Oneworld airline)
  • Oneworld Emerald and Sapphire members (travelling on flights marketed and operated by American or a Oneworld airline)
  • Qualifying AAdvantage Executive Platinum, Platinum Pro and Platinum
  • Admirals Club One-Day Pass customers
  • Citi / AAdvantage Executive Card authorised users

Lounge location & opening hours

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Finding this lounge can be a little tricky. The best way to locate it is once you have past the central security checkpoint look for the Kona Brewing restaurant. If you have walked past Starbucks you have gone to far. Head up to Level 3 and walk down a long hallway until you reach the lounge with its wooden double doors. The Sakura/ Admirals Club is open daily from 5:30am – 10pm.

 

Ambience

The lounge was empty when I arrived in (surprising considering there were five JAL planes sitting at the terminal as well as a handful of Oneworld partner aircraft).

First impressions were good. Thank goodness the lounge finishing touches were more more like a JAL Sakura Lounge than an Admirals Club. JAL to me has some of the best lounges on the Oneworld alliance and this lounge is a big step up from the traditional American airport lounge. The wrap around design offered a lot of natural light, plenty of seating and break out areas so that noise didn’t carry around.

Wifi worked well enough but tended to be slow at times (a concern considering the lack of people in the lounge).

 

Bread and butter (food and drink)

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This is where the lounge was a slight let down (based on my previous experiences with a JAL lounge). The lounge offered two self serve food & drink stations. The food range was minimal at best. My flight was in the morning and was expecting a breakfast buffet selection. Instead I found some fruit, a pound cake and some croissants. That was all the lounge offered. There were also some instant noodles available but being a morning flight I was definitely not in the mood for that type of dish.

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Drinks selection was better with a range of juices (including green tea juice), California and Japanese wines/ beers and Hawaiian coffee. A typical AA lounge would dish out one free drink token and the passenger would foot the rest but here it was self pour and rather generous at that.

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Verdict

 

The lounge is a far better option for Oneworld Emerald and Sapphire members than the Qantas alternative with better views, greater seating capacity and a more refined elegance. The lounge is very JAL influenced than AA and that really helps give the lounge some wow factor visually.

Food was not it’s strongest point and was severely missing a greater selection of offers to please those lounging around for a few hours. On the other hand the drinks selection was strong.

Overall a lovely lounge with some great views of the Chinese gardens. Those wanting tarmac views need not apply.

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Comments

Have you experienced the Sakura/ Admirals Club Lounge in Honolulu? Love to hear from you about your time in lounge – was it outstanding or did the lounge fail to take off on your expectations?