Flight: UL403, BKK – CMB (16 May 2019)
Loyalty Scheme: FlySmiles (a partner of the Oneworld program)
Frequency: Numerous flights daily
Duration: 3 hours and 25 minutes
For a while I had seen a positive movement in the brand Sri Lankan Airlines. Media and reviewers online as well as friends of mine have flown the airline of late and have come back raving about the great, hospitable service of the airline. Some were quite surprised considering the airline in general seems somewhat a tad daggy in terms of its branding when I compared it to its fellow Oneworld airline partners. As part of my recent trip to Israel I had the opportunity to connect via Colombo and in turn fly on Sri Lankan. So how did the airline fare? TAT boarded Sri Lankan from BKK to find out…
Business 1K. Being an A320, the general rule of thumb with business is that lie flat is a no go with recliner the choice of many of these airlines who operate this aircraft. The green and brown leather seating looked smart and fresh (the seat seemed as though it was recently reupholstered). Each of the 12 business seats also had a USB port (handy for charging phones etc), a 110V AC port in the seat and seatback IFE.
Like the seating and interior itself the inflight entertainment units (in seatback format) were relatively new. The screen was a decent size but sadly the choice of entertainment was quite limited. I would have liked a larger range of movie and music choices.
The Bread and Butter (food and drink)
When I first boarded I was offered a choice of juice or water as well as a hot towel to refresh myself before takeoff. Once airborne the flight attendant come through with a lovely little menu booklet that was more than just a menu; it also provided a backstory to the cuisine as well as recipes from Sri Lanka should one wish to take the menu home. For a three hour flight the menu wasn’t extensive but the options were decent. For main there was a choice between the Spanish omelette, teriyaki chicken thigh, the red snapper or the vegetarian pad thai. I went with the snapper which was a good choice with the flavours coming through the ginger sauce and soya noodles.
Like the food selection, drinks were also limited.Tats said the choices were diverse with everything from the delectable champagne Piper-Heidsieck to the Swartland Chardonnay from South Africa. I’m a big fan of Piper-Heidsieck for its star fruit and pear notes, so naturally this was my go to choice for my meal and it did not disappoint.
The highlight of the drinks and meal service was the tea service. With tea so synonymous is Sri Lankan culture, it was only fitting to experience some of its quality teas onboard. There was a tea menu were passengers could selects from several tea options. I order the ginger which came out beautifully presented on a silver tray with some tea condiments such as lemon and peppermint , should I wish to add it to my tea. The tea was divine and made the experience of tea drinking a little more fun.
Well after meal service has finished I found that the flight attendants were going above and beyond to give their passengers attention with both the flight attendant and cabin manager asking if I would like anything else or a top up of my drink despite not seeking their assistance. For me that showed an airline who puts the customer at then heart of what they do and it definitely beat strongly within Sri Lankan.
Sri Lankan surprised me in a good way. Despite its positive feedback from online forums it’s hard to get a gage of the plane and its staff/ services until one is on board. Sure the product from the seat to the IFE didn’t have any major wow factor but their services and food/ drinks were of a strong standard. The tea service was a highlight and I definitely struggled for a while deciding on what tea to enjoy/ try. After this flight I will definitely choose to fly with Sri Lankan next time to Colombo.
Have you ever flown Sri Lanka airlines in business class? Was your experience comparable or better than expected? Keen to hear your thoughts.