ROYAL JORDANIAN BUSINESS CLASS: BKK – AMM (FLIGHT RJ183): REVIEW

Flight: RJ183, BKK-AMM 
Loyalty Scheme: Royal Plus (a partner of the Oneworld program) 
Frequency: 1 x daily flight
Duration: 9 hours and 30 minutes

Royal Jordanian (RJ) is one of those unknown, mysterious Oneworld airlines. There’s not lot about it online nor talked about in the community. Naturally intrigued, when the opportunity arrived due to the airline being only one of a very small handful of airlines that flew into Tel Aviv it felt only right that TAT finally broke its RJ virginity. So how did RJ fair? Did it take off with flying colours or did it lose its Crown class title for being something less than regal? TAT decided to be an RJ business king for half a day to find out…

The Seat

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Business 3A. Royal Jordanian has 24 lie flat business class seats across four rows in a 2-2-2 configuration on the 787-800. The seats which are B/E Aerospace Diamond seats, have a pleasant neutral colour tone and despite the 2-2-2 layout, the seats felt rather private thanks to its slightly staggered seating arrangement. Thankfully I had a spare aisle seat next to me so that made access to the rest of the cabin for stretching, bathroom breaks etc far easier. Had someone been there next to me at the time I would have had to awaken them to hop over them (which is never a good thing in business).

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The foot area felt right tight and made it slightly difficult to feel comfortable when it came to laying down for a nap. Also at my fingertips was the seat controls in the centre armrest and at the back the seat an exposed storage compartment with a power outlet, headphone jack and USB outlet. Noise cancelling headphones and a rather drab Acqua Colonia amenities kit was handed out by flight attendants prior to departure. The attendants at this point seemed rather rushed and whilst not unfriendly, they did come off a little cold in terms of service. A pillow and blanket was provided but I found I had no use for them as I only really had a power nap. Being an overnight flight I was disappointed that RJ did not offer pyjamas especially for a flight that was almost 10 hours long.

Entertain me

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I love a good sized TV and RJs 787 screen did not disappoint. Sure it didn’t have the screen clarity or sound or even the range of entertainment like Emirates but it was still a fairly solid IFE offering. I did not struggle to find options to enjoy whether it be a premiere film or listening to audio. The IFE was very responsive and intuitive. Additionally unlike its competitors like Emirates and Qatar there was no wifi on this flight.

The Bread and Butter (food and drink)

When I first boarded I was offered a choice of juice, water or an arabic coffee as well as a hot towel to refresh myself before takeoff. Being an arabic coffee connoisseur I went for the arabic coffee and even enjoyed a refill because that’s what you do when you fly an arabic airline. Unlike Emirates and Etihad the coffee was not complimented with dates which was a shame as the sweetness of the dates make the coffee taste less bitter.

Once in the air service was quite slow. Flight attendants came through with menus and a drink list. For drinks RJ offered two white and two red wines from a range of countries from France to Chile and even Jordan.Champagne of choice served on this flight was the Taittinger Brut Réserve, which is a decent drop and one I quiet enjoy. Once airborne I requested a glass of the Taittinger whilst I waited for my meal choice to be taken. By the time I made my meal request and waited for it to be served I had already finished a second glass of champagne.  

There were four choices for main from the lamb cubes with massaman sauce, a rigatoni pasta to a pan fried tuptim fish as well as a roasted duck with orange sauce. I went with the duck and whilst it was rather tasty I found it slightly tough in parts to eat. The meal was accompanied with a seasonal mixed salad and an arabic date cake with caramelised figs. The salad was rather bland but what the salad lacked, the dessert on the other hand triumphed with an abundance of flavour and texture.

Almost 90 minutes prior to landing a continental breakfast was served in the cabin. Unlike the hot meal/ dinner service at the beginning of the flight, there was no options or choices given. Passengers were served some artisan breads, a fruit salad and some sweet and savoury pastries. Having eaten quite a bit in the hours prior to this flight, the light service worked for me but if you were famished or rather peckish, the offering would be a tad disappointing. I thought I would make it a bit more interesting by making it a champagne breakfast and requested a glass of the Taittinger.

All in all the food and drinks service was solid but not outstanding. The service could have been tied up a bit and the presentation a little more appealing in terms of food.

Verdict

Royal Jordanian was an enjoyable flight. It didn’t stand out compared to business class products like those from Etihad, Emirates or Qatar but then again it didn’t do anything too poorly to make me avoid them as an option. Food and drink offering was good but again not sensational. Perhaps the late departure and early arrival of this particular flight may be limited the service and offerings, in turn making it hard to tell if this was the best that one could potentially get in RJ business. That said RJ is a relatively well priced product and tends to be far cheaper than its rivals. With that in mind it’s quite good value for the product provided. I’d definitely fly it again if the opportunity arose.

Comment

Have you ever flown RJ Crown (business class)? Was your experience comparable or better than expected? Keen to hear your thoughts.

 

 

 

IBERIA EXPRESS IB3435, PARIS-MADRID: REVIEW

Flight: IB3435, Paris – Madrid

Loyalty Scheme: Iberia Avios (Oneworld alliance)

Frequency: Multiple flights daily

Duration: 2 hr and 10 mins

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I had always wanted to fly the national carrier for Spain but never really had the opportunity to. Iberia from what I had seen and heard had one of the most glamorous and attentive crew in the world as well as one of the best on time arrivals out of any airline. Despite flying to Barcelona from Paris (Iberia only flew to Barcelona via their Madrid hub), I was still eager to give Iberia a go. Stopovers don’t usually bother me unless the stopover is overly long and the connection time poor as opposed to flying direct. My plane today was onboard an A319. So how did the Iberian short haul product stand up? TAT flew Iberia’s metal to find out.

 

Seat

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The aircraft has two cabins (34 business and 84 economy seats). The aircraft on today’s flight was a bit tired and looked in need of a makeover. Despite the dated interior, the tired leather seat was surprisingly still quite comfortable. That said, don’t forget to bring the knee pads for your next Iberia flight. The seat had a pitch of 29″ which is relatively tight for anyone (not just a tall person) but then again I put everything in perspective and for a short flight like this one, the pitch is bearable.

 

Entertain me

No seatback entertainment available but Iberia does offer a free entertainment service via their WIFI service. Due to the WIFI option not being available on this flight meant I was unable to provide a review around their entertainment product.

 

Wine and dine me (the food)

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Despite being a premium airline and part of the Oneworld Alliance, this airline has a budget airline feel about it and it comes namely down to the lack of baggage and food/ drink inclusions. Here for economy passengers on this flight it’s a buy on board system (the likes of which you would see on budget carriers like Tiger and Jetstar).

Fortunately I was seated near the front of the economy section and the business class hostess on that flight was generous enough to provide me with some complimentary snacks and drinks from the business cabin due to my Oneworld frequent flyer status. The gesture from her was quite lovely and made my experience onboard a lot more enjoyable (sadly wasn’t replicated in the connecting Iberian flight to Barcelona but for top tier FFs this is something all airlines should look into offering).

 

Summary

For a short flight the economy seat on Iberia did the job yet I’m not sure if I would fly this type of aircraft or service with Iberia again so soon (that said a newly fitted out Iberia A320 might sway me back). I was fortunate to have a great flight attendant who provided excellent customer service but this is consistent across the Iberian network in terms of recognising frequent flyer loyalty onboard. A bonus was the flight left on time and arrived early into Madrid (Iberia is one of the leading airlines in terms of on time departures). Not outstanding but not disappointing with Iberia meeting the brief in terms of flying passengers efficiently from A to B.

 

Service: 5 Stars

Seating: 3 stars

Food: 3.5 Stars

BRITISH AIRWAYS A320 BUSINESS CLASS LONDON TO PARIS: REVIEW

Flight: BA 322, London-Paris

Loyalty Scheme: Executive Club (Oneworld alliance)

Frequency: Multiple daily

Duration: 2 hours and 15 minutes

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British Airways was once a proud and prestigious airline for the UK and was even for a time a leading airline within the aviation sector. Stiff competition from budget airlines in recent years has seen the airline slowly chip away its gloss and glamour in a bid to become a competitive product. In turn the changes have seen the airline take a turn for the worse where simple things like free seating allocation and food/ drinks on board have been replaced as add on purchases. Whilst economy has suffered the most out of the changes I was keen to see if business class (Club Europe) was still a decent product when I took a recent flight from London to Paris.

 

The Seat

Seated in 2A, the first thing I noticed upon boarding the plane is that the seating is basically configured the same as the 3-3 in economy expect that the middle seat has a table across it (perfect for drinks and snacks when you don’t the tray table open). I take my seat and find that I’m the only one fortunate enough to have a row of three seats to myself in the business cabin.

The flight attendant for the business cabin comes round offering a glass of champagne or water before take off. There was no greeting but instead a a somewhat shouted announcement of the two drink offerings. I choose the champagne which I found was quite delectable. No accompanying canapes were offered as part of the pre-departure service.

 

Entertain me

Other than twiddling my thumbs whilst waiting for our delayed flight to take off, I found the only entertainment offered on boarding was waiting for the food and drink cart to come down the business aisle. Sadly no seat back or WiFi entertainment service was offered on this flight.

 

The Bread and Butter (food and drink)

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Not long after the seat belt sign was extinguished the meal and drink service came through. With such a short flight I guess business class passengers want to maximise their time to eat, work or simply have a quick power nap before their destination. Being a early evening service dinner was served on this flight with a choice between a chicken or rice dish. I went with the chicken option and found that the meal was light and tasty. The meal was accompanied with a dessert as well as some bread rolls which the FAs happily kept offering from the bread basket through the flight.

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Drinks wise the options were limited. From the usual white and soft drink suspects I stuck with the champagne. One thing that was pleasing to see was the FAs attentiveness to the business cabin by offering passengers the change to top up or have another drink. Some in my cabin kept the champagne flowing so to speak!

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Whilst the meal is nothing outstanding it certainly did the job. Service was excellent during the segment of the flight.

 

Verdict

The flight experience despite being delayed on both ends was relatively smooth. A poor start to the pre-departure service was more than made up for in the overall service throughout the flight. Food and drink choices were good but nothing memorable. Would I be willing to pay a considerable amount more to be at the top end of a BA plane again so soon? Perhaps not but then again I would definitely consider it if the price point was better on a business class sale for example.

 

Comments

Have you experienced flying Club Europe with BA? Did you love or dislike the flight? Hit up the comments section as I’m keen to hear your thoughts

 

QANTAS TOYS WITH SHOCKING BUY ON BOARD CONCEPT

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For years Qantas has prided itself on being an airline that is full service where everything from food, baggage and entertainment is included. As a full service airline you pay a premium and Qantas’ prices reflect that. Now the airline is rumoured to have some weird hair brain scheme to introduce a ‘buy on board’ for meals and inflight movies.

Before one jumps up and down madly at this idea, it is merely a rumour. That said I was privy to a Qantas Advisory Panel, an invitation-only group of frequent flyers regularly polled to assess the airline’s future plans. The hour conversation discussed a number of concepts, including new app designs and I was staunch on my position that as a full service airline I expected the basics included. I said to the group that if I wanted to purchase on board I would have flown Jetstar.

The cost cutting measure move would be a major u turn for Qantas who has for years sold its full-service promise that every passenger on every fare gets a meal and checked baggage. Instead passengers would be charged for meals, movies and even checked luggage under a new pricing model.

The concept isn’t anything new and has been for years embedded in Air New Zealand’s fare set up which offers three packages – Seat, Seat + Bag and The Works.

It is sad to see Qantas even entertaining the concept. Considering they have Jetstar for this already why would the airline go down this route? If that’s the case why not scrap Jetstar or best yet merge Qantas under Jetstar? Like a number of other loyal Qantas frequent flyers who have expressed anger at this possible concept, can only hope that such stupidity is dumped asap.

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Airlines honouring promotions post purchase: Opinion

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Have you ever been in a situation with an airline where a promotion you purchased (ie. double status, double points, etc) was not met after you had booked and flown the airline?

I recently experienced a couple of these scenarios and each and every time the airline/s in question have been a) unwilling to assist due to the time of the query made or b) claim you are ineligible and make you jump through hoops to prove otherwise before simply agreeing that the promotion was indeed met and would be honoured.

Why are airlines not able to treat customers with a little more credit rather than acting distrusting and viewing their customers as people there simply to rip them off? I approached an Australian airline a month ago about a double status promotion on one booking and the other day a double points promotions, both of which had not been credited to my frequent flyer account.

On both occasions I was initially met with the answer ‘no you are not eligible’ before I fought it. Then I was met with questions asking had you done this and that and then clarifying with me if I had ticked all the boxes of eligibility for the promotion. It wasn’t until an additional hurdle of providing the original e-ticket document (which I assumed they would have something on their records) that they caved in and agreed I was now ‘eligible’.

At the end of the day I guess airlines are a tightly run ship. In a world where airlines are stripping benefits from their customers, is it too much to ask for a bit of customer service with a smile (even if it is behind a telephone)?

Comments

Have you been in a similar situation? Vent your spleen here.