AMERICAN AIRLINES BUSINESS CLASS B777 TOKYO – LAX: REVIEW

Flight: AA26, HND-LAX

Loyalty Scheme: AAdvantage (member of the Oneworld alliance)

Frequency: 1 daily

Duration:  10 hours and 5 minutes

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American Airlines for me is a delicate love hate relationship. Sometimes my experiences have been above and beyond amazing whilst some I’d rather forget quickly. It’s such a shame to feel this way about an airline, especially when coming just off (and comparing to) an excellent product in Japan Airlines’ J class.  Making the transfer between JAL to AA in Haneda was quiet seamless but was the flight experience on AA just as smooth?

The Seat

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By far one of AAs strongest selling points is that business class seat. The 777-300ER Business cabin has 52 seats in a 1-2-1 reverse herringbone configuration. I like this style of seat as it is open yet still relatively private. There’s an impressive amount of storage around the seat from a storage bin under the seat shelf, a chubby space above the seat and further storage beneath the window. All in all a great way to maximise your space without feeling cluttered by your own belongings. USB and universal power outlets are also available for those wanting to charge up and work away. The seat also lies flat should one wish to sleep.

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AA offers some lovely amenities in the form of their Caspar bedding. The pillows and bedding provided are lush and soft. Having slept on the bedding for a solid four hours I felt revived from my short snooze in the skies.

Gorgeous Cole Haan blue amenity kits are distributed throughout the cabin. They contain a nice mix of CO Bigelow toiletries, socks and toiletries.

Wifi was also available on this flight but I did not get round to testing this due to how expensive the plans were. Decent Bose noise cancelling headphones were also offered on this flight.

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There are six washrooms for business, including four shared with the premium economy cabin. The business cabin washrooms featured nicer amenities and touches as opposed to the PE cabin. There is no onboard shower unlike Etihad and Emirates.

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Entertain me

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Being an overnight flight I intended to maximise my time to sleep as best I could. That said when it comes to entertainment AA has one of the best IFE systems around and I couldn’t deny myself a film or two before getting forty winks. There’s always a stellar choice of films from Hollywood to across the globe for one to enjoy on the 15.4-inch HD-capable touchscreen monitor, including over 150 TV programs and 350 audio selections.

The Bread and Butter (food and drink)

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One of my favourite parts of any flights, the meal service was hit and miss. Upon taking my seat, it took a flight attendant to eventually offer me a drink five minutes before the cabin doors were closed to offer me a pre-departure drink. Out of habit I chose the champagne over the water and juice options. The champagne was served in a very cheap plastic cup which didn’t look anything special.

After take off the cabin crew came around to take orders from the menu. On today;’s flight AA offered a similar meal service to JAL, a western and Japanese meal. Having previous experienced issues ordering my first choice on AA, I decided prior to my flight to reserve my first meal choice which was the grilled beef fillet. The steak was surprisingly cooked to a medium style and wasn’t chewy. The accompanying salad was bland yet the tuna tataki starter was a great dish and packed a flavour punch. During the meal service I accompanied it with a Lange Classique Pinot Gris before switching back to the rather nice Collet Brut champagne. Both drinks were served in much more appealing glassware.

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For desert I couldn’t go past AAs famous traditional ice cream sundae. Offering a range of toppings this was one of the highlights of my meal service.  I requested a combo of butterscotch and seasonal berry. It was simply delicious!

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During the flight a snack bar is open for passengers feeling a bit peckish on the 10 hour flight. Keen to maximise my sleep I didn’t investigate this option further.

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Prior to landing breakfast was served an hour and a half out. I decided to enjoy a hearty all American breakfast comprising of scrambled eggs, roasted potatoes, bacon, mushrooms and a tomato with a green tea. It was pleasant but nothing to write home about. I normally would accompany my breakfast with a coffee but American filtered coffee isn’t really my style, so skipped my usual morning coffee altogether.

Both meal services were sluggishly slow and the staff were too swift when dealing with people during the service. Whilst the food itself was generally solid bar some questionable food presentation, AA really could really brush up on its customer service etiquette.

Verdict

Overall the flight experience on AA was good but not exceptional. For a business product when you pay more you naturally expect more. The seat and IFE are the key selling points of AA business. Whilst the meal service in general was good, AA does need to pick up the ball in terms of better food presentation and more importantly, warmer and more engaged cabin crew. Some of the FAs are lovely yet there are others onboard who feel burdened just to find out if they had a certain food item in the kitchen galley. It might not be Qatar or Emirates but AA business still soars above much of the competition.

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Comments

Have you experienced flying business on American Air line’s B777? Did you love or dislike the flight? Hit up the comments section as I’m keen to hear your thoughts…

JAL BUSINESS CLASS B737 OSAKA- TOKYO: REVIEW

Flight: JL228, KIX-HND

Loyalty Scheme: JAL Mileage Bank (member of the Oneworld alliance)

Frequency: Multiple daily

Duration:  1.5 hours

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JAL domestically is known to enjoy one of the best value business class seats in the skies. For just ¥1,000 (~A$10) more than a regular economy ticket , one can enjoy a larger seat with legroom and a cocktail table to work and enjoy a drink. So how does the seat fare in terms of bang for buck? TAT took to the skies to find out on a recent flight between Osaka and Tokyo (Haneda).

The Seat

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The biggest selling point of this seat is well the seat and the extra space one enjoys with 38 inches compared to the 31 in economy. Also included is a armrest with a cocktail table and extendable leg rest. Configured in an interesting 2-3 layout, the seat feels more premium economy than business but for ¥1,000 more that’s nothing to complain about here.

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Entertain me

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Unfortunately there are no individual inflight entertainment options on domestic services, instead passengers are subject to the old school drop down screens. For those who don’t speak Japanese will struggle with the programming offered as there are no captions subtitles for the programs in English. Also on offer is a handful of radio channels which include chart hits as well as classical music options.

The Bread and Butter (food and drink)

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Don’t expect to see any meals served on JAL domestic flights, instead J passengers are treated to a drinks service. Drinks on offer include the usual soft drink suspects like Coca-Cola, water, green tea (hot or cold), juices and my personal favourite the JAL signature Sky Time drink which possesses a sweet but refreshing kiwi flavour. Considering the lack of food options and the lounge being closed in Osaka when I arrived, I requested a top up of both a Sky Time and beef soup.

It was disappointing that small snacks like pretzels or cheese and crackers were not offered along with the drinks.

Verdict

For ¥1,000 you really cannot complain about the extra room. I suspect the business lite business class was installed to compete with its bullet train competitors. It’s business with no thrills and the service onboard is exactly the same as you would experience in economy. It would have been nice to see some snacks provided to J passengers to enhance the overall flying experience a little. However for a higher return on status and points as well as a lot more leg room the business class seat on JAL is a no brainer purchase. I would fly this seat again!

Comments

Have you experienced flying business on a JAL domestically? Did you love or dislike the flight? Hit up the comments section as I’m keen to hear your thoughts…

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Qantas eyes off Haneda flight expansion

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It’s been reported that Qantas is considering adding new flights to Tokyo’s Haneda Airport after released two new airport slot pairs to Australian airlines.

The recent expansion of Haneda Airport has created four new daytime slots for flights to and from Australia. Two of these slot pairs have already been allocated to ANA and Japan Airlines, with two remaining and available for Australian airline use.

Bids for the landing and takeoff slots at Haneda Airport slot will close 31 October 2019 and become available for use from 29 March 2020. It’s expected Qantas will take up the slots as Jetstar’s Tokyo hub is based out of Narita and Virgin is currently in a state of reassessing its entire network.

Qantas currently flies the Boeing 747 daily from Sydney to Haneda Airport. If the airline were to take up these slots it would empower their business and leisure travellers with greater options in terms of landing and departures

Additional Haneda Airport slots would be a win for any Australian airline as its closer proximity and transport options to Tokyo makes it the preferred choice for business travellers.

Time will tell if Qantas takes flight with the new Tokyo Haneda options. Considering Haneda slots are as rare as hens teeth Qantas would be foolish to pass this unique opportunity up.

Qantas to fly B787 daily on Sydney-Santiago route

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It’s always sad to hear when another B747 route bites the dust, replaced by something newer, shinier and in this current aviation space smaller. This was the case when Qantas announced this week it would be replacing its 4 x weekly B747 Sydney-Santiago flights from late June 2020 to a daily Boeing 787-9 flight.

Business class passengers are the big winners here with the B787 fitted with Qantas’ newest business class seat, which transforms into a fully-flat bed and offers direct aisle access. This removed the awkward hop over of the B747s 2-3-2 business cabin, which features the classic Skybed.

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The announcement comes as part of a wider initiative by Qantas to retire its older B747 by the end of 2020. Obviously a newer, fresher plane is always welcomed and flying long distance in a B787 does have its health and sleep benefits but there’s no denying that B747 is where the fun in flying is. If you are keen to fly the Queen before her retirement to Santiago, I would hop onto it now before mid 2020.

Are you excited or disappointed by the Qantas announcement? Will you be booking a B747 flight to Santiago before its retired mid 2020? Keen to hear your thoughts. 

 

Farewell the Qantas B747 on domestic routes in Australia

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For 50 years the Queen of the Skies aka the B747 has been a staple of Qantas’ international operations. Admittedly I’ve had some fond memories flying her to the USA, the UK and even Germany (when QF used to run their Frankfurt leg). Sadly however as time goes on, so do improvements in technology and great dames like the B747 become in the aviation world (certainly not in the passengers hearts) redundant. Qantas recently has acquired several B787s which are more fuel efficient and as such means the B747 is being retired by the company in late 2020.

Now for the not so sad new folks – all I can say is forget the passport! To recognise how crucial the B747 has been to Qantas (and the aviation sector in general), the airline has announced it will operate the jumbo on select domestic services across four Australian cities. The domestic B747 services will run between November and February 2020.

Below for the list of 747 domestic routes:

  • SYD-BNE  QF524  9 Nov 2019
  • SYD-ADL  QF743  23 Nov 2019
  • SYD-MEL  QF417  31 Dec 2019, QF439 15 Feb 2020
  • BNE-SYD  QF529  11 Nov 2019
  • ADL-SYD  QF736  25 Nov 2019
  • MEL-SYD  QF438  1 Jan 2020, QF400 17 Feb 2020

As an aviation geek, whilst I’m saddened by the B747s retirement, I’m also heartened by the fact that Qantas is giving the general Australian community (and internationals should they be in town), the opportunity to fly the Queen for a reasonable price without having to fork out large sums for an international leg.

Will you be booking in a domestic service on the Qantas B747? Get in touch. I’m keen to hear your thoughts. 

Qatar QSuite – Seat Comparison Roundup (B777-300ER) vs A350-900)

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Last year TAT compared the variants of Qatar business class seats that were being operated from the herringbone of the A380 to the forward facing, 2-2-2 hop over configuration of the A330. A year on and this time around due to the opportunity of flying back to back on two QSuite flights, we thought we’d compared the experience of the A350 vs that of the B777. So how does the QSuite experience fair between aircraft? Is the overall flight journey on par across the board or are no two QSuites the same? TAT took to the skies to find out…

A350

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The seat

The A350 features 46 QSuites in its business cabin, which are configured in a staggered 1-2-1 layout that offers each passenger direct aisle access. There are different types of seating configurations, with odd-numbered rows featuring rear-facing seats and even-numbered rows having forward facing ones.

The QSuite is beautiful designed with shoulder height doors that close while at the same time not making the space feel claustrophobic. On this flight I sat in 3A, which was a rear facing window seat. All suites are adorned with grey upholstery, hand-stitched Italian leather and satin rose gold finishing. Despite each seat having a width of 21.5 inches (55 cm) which extends to a 79 inches (2m) long bed, I found the seat generally a little tight in terms of comfort. Due to this being a relatively short 3 hour flight, I didn’t have the opportunity to test the lie flat bed.

Also in the suite was a hard shell BRICS amenities kit which contained the usual suspects for long haul travel, such as socks, eyeshades and ear plugs as well as some nice skincare items from Castello Monte Vibiano Vecchio.

Entertain me

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Entertainment is the best of the Oryx One system by Qatar. It’s a comprehensive but not exhaustive range that’s on offer here. Entertainment is delivered on a large and clear 22” HD screen. Control also via the screen or remote by the seat. Oryx One branded noise-cancelling headphones were also provided during the flight.

The A350 also offers onboard WiFi. On this flight, the first 60 minutes of WiFi is complimentary and for those who wish to surf the net beyond this timeframe there’s a handful of wifi plans depending on your usage/ needs. Using the complimentary wifi, I found that just general browsing without downloading anything was quite slow. If this was the case for the paid option too I would feel frustrated and frankly ripped off.

The Bread and Butter (food and drink)

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Qatar’s soft product is just as amazing as their hard product. Despite being a three hour flight, the food and drink options were not skimmed over. A lot of detail and attention was placed on the food and beverage presentation and taste. On this flight was a simple a la carte menu. To properly compare service, I order a three course dinner onboard by having the seared scallops for starter, the grilled prawn and cod fish for main and the fresh berries with almond syrup for desert. I complimented this with the delectable Laurent Perrier Cuvee Rose which enhanced the dining experience with its lovely raspberry and salmon hues.

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All of the dishes were tasty and beautiful presented (I loved the quality dishware used). On the A350 the service was speedy but attentive. Given the relatively short flight I could understand the FAs sense of urgency however that did not impact the warmth or friendliness of the onboard service.

777

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The Seat

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The first thing one notices about the QSuite on the B77 is the sense of space, especially compared to the A350 layout. In this aircraft there are 42 Qsuites spread across two minicabins. Like the A350 the cabin is a 1-2-1 configuration, offering each passenger direct aisle access. Like before I was seated in 3A and facing the rear on the plane on the window side.

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Due to the timing of my flight being overnight, my suite contained two pillows, a blanket, amenity kit and set of headphones at the seat. The seat itself was quite comfortable, measuring 21.5 inches wide and 79 inches (2m) long, roughly the same as the A350. Despite the seat being the same in size the suite itself felt larger.

After the a la carte meal service I reclined to a full flat position to get some sleep during my nine hour flight. Whilst I didn’t have an FA do a turndown service for me, I found simply laying on my back with a blanket over me on the seat more that comfortable and didn’t require the mattress topper at all.

Pyjamas from The White Company were provided for this flight as well as the hard shell BRIC amenities kit, which contained the same toiletries as the A350 leg.

Entertain me

Without trying to sound repetitive, entertainment is provided through the Oryx One system. Again what was on offer was comprehensive but not exhaustive. Entertainment is delivered on a large and clear 21.5” HD screen which can be controlled via the screen or remote by the seat.

Also like the A350 there was wifi onboard with sadly the same connectivity issues.

The Bread and Butter (food and drink)

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Being a nine hour flight two meals services were issued. Being a late night flight the menu had an emphasis on late night dining through some lighter dish options. On this flight I order the mixed garden salad, prawn wonton noodle soup and the baked coconut pudding with chilli chocolate. I accompanied my dishes again with a glass of the Laurent Perrier rose. Yes there were other options in terms of some great NZ and Napa Valley whites and reds but that Laurent Perrier seems to pair well with anything! All of the dishes went down a treat and like the A350, all beautifully presented on charming dishware.

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The breakfast service was equally impressive. I’m a sucker for an arabic mezze and order that alongside a platter of seasonal fruits, a glass of mint lemon juice and an assiette of cold cuts. To toast in the last hour or so before landing I chose to go a champagne breakfast with a glass of the Pommery Brut NV.

Service throughout the flight was outstanding and despite the relatively full cabin the flight attendants had strong attention to detail.

Conclusion

Qatar is a highly regarded airline, and the reputation is justified. Its Business Class products are well designed, comfortable and for the most part offer a consistent experience despite the seat variations. The pillows and blankets provided are lush and comfortable. Amenity packs universal and pyjamas are comfortable to lounge and sleep in (when provided). Food on board is always to a high standard and service generally warm and attentive.

It was a struggle to decide which aircraft I liked more as the service, seat and food/ beverage options were all on par. In fact I was surprised they aligned so well considering I’ve been on different aircraft for another airline and their service/ seat was worlds apart. I’m calling this one a tie. You are on a winner regardless of which aircraft you fly the QSuite on!

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Comments

Have you experienced flying QSuite on either the A350 or B777 or both? Did you love or dislike the experience? Hit up the comments section as I’m keen to hear your thoughts…

 

 

BRITISH AIRWAYS B777 CLUB WORLD LHR-TLV: REVIEW

Flight: BA167, LHR – TLV

Loyalty Scheme: The Executive Club (member of the Oneworld alliance)

Frequency: Multiple daily

Duration: 5 hours

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Unlike a number of people, I don’t have a real axe to grind with British Airways. Perhaps I’ve been fortunate but my flying experiences with the airlines have been genuinely pleasant and dare I say it, even enjoyable. Due to some fortunate operational reasons, BA quietly upgraded my LHR – LTV flight prior to check in from a not so bad premium economy seat to their Club World cabin. For a five hour flight this was quite a nice way to arrive in Ben Gurion Airport and an upgrade is an upgrade. I was keen see some of the changes that BA announced last year to their Club World cabin. Sure the new direct aisle business class seat wasn’t on this flight but some of the ‘soft improvements’ that they touted were now in operation. So how did BA’s Club World fare? TAT took to the skies to find out…

The Seat

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The first thing one notices upon entering the cabin is the weird yet crowded business class layout of the cabin which is configured 2-4-2 (8 seats abreast in a 56 seat cabin). Now in today’s business class flying terms, that’s rather ancient in terms of layouts. The middle central seats are couple seats whilst the rest are staggered individually (either facing forward or backward). On today’s flight I had a direct aisle, centred seat. The seat felt quite exposed and lacked privacy. Not only could those walking down the aisle see me clearly but also those with their partitions down in the central part of the Club World cabin. Those fortunate to be seated on the window seats had more of a privacy cocoon.

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The seat also lacked storage and I found myself having to leave my mobile charging on the floor next to my seat. Against the power outlets was a small compartment underneath the centre console. I’d struggle to put anything in there other than a slim tablet. Due to the flight not being an overnight flight, bedding was not provided but the seat does convert into a fully lie flat bed. A lovely Elemis amenities kit was handed out by flight attendants which contained the usual suspects such as a toothbrush, toothpaste, lip balm, cream, etc.

There’ were four restrooms allocated for business class and during the flight when I did need to go there was never a line up for the bathrooms.

Entertain me

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The seat had an odd 12 inch flip out flat screen, which was poorly aligned for those who wish to recline back a little to enjoy their entertainment viewing. Aside from this small gripe the actually catalogue of movie, TV and music options was rather decent despite it being no Emirates ICE. Moreover with the screen being surely around for some 10+ years, the resolution and sound from the entertainment system was still surprisingly strong. All seats also came with noise cancelling headphones to enhance the viewing experience.

The Bread and Butter (food and drink)

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Upon seating down a flight attendant (FA) approached me to offer a hot towel and champagne or water. I went with the NV champagne which was from the house of Canard-Duchêne (the drop is also served in their first class lounges). Once airborne the FA came around again tom take meal orders as well as top up drinks. I decided to switch my champagne to the Besserat de Bellefon brut rosé champagne, which had some rather lovely smokey notes fused with a delicious salted almond, lemon meringue flavour. 

Other drinks on offer was a selection of Austrian, Argentinean and NZ white and red wines as well as a host of teas for those seeking a belated British afternoon cup of tea.

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Gone were the trolleys as part of the new Club World revamp late last year. Instead FAs would come out dish by dish with people’s selections. Traditionally I’m a three course man on a business class flight so the progressive dining service was a nice touch compared to the all in one service delivery of old. For starter I went with the Loch Fyne smoked salmon which did not disappoint. The dish was followed by a Scottish beef short rib main, which was equally impressive and wasn’t dry like some beef dishes I’ve experienced on other airlines. To finish I had the apple and blackberry compote which had a delicious almond crumble. All up the dining experience whilst a little delayed between dishes was very good. The promise of BA lifting their business class dining standards was very evident on this flight, from the presentation to the taste of the dishes.

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Verdict

I honestly didn’t know what to expect with this flight. The cabin isn’t as horrid as some of the stories I’ve read online but then again isn’t anywhere near as good as some its rivals like Qatar’s superior QSuite and Emirates’ direct aisle A380 business class suite. Overlooking the lack of privacy, the seat was comfortable and the entertainment offering was solid. The stand out for me was the food and drink service which felt personalised, well presented and more importantly tasty. The rollout of soft improvements around the dining service was clear and made all the difference (even if it seemed minor on the surface in terms of enhancements). You could say the flying experience overall was a pleasant surprise. I would have no hesitation flying the Club World cabin again on BA should the option arise.

Comments

Have you experienced flying business/ Club World on British Airways? Did you love or dislike the flight? Hit up the comments section as I’m keen to hear your thoughts…