QANTAS BUSINESS CLASS A380 SYD – LAX: REVIEW

Flight: QF11, SYD-LAX

Loyalty Scheme: Qantas Frequent Flyer (member of the Oneworld alliance)

Frequency: Multiple daily

Duration:  13.5 hours

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Qantas has a stranglehold of the USA market between the Australian east coast and key cities such as NYC, San Fran, Dallas and Los Angeles. Recently the airline announced it would also be pushing into new routes like Chicago from 2020. With that in mind I knew going to the States with Qantas was always going to be a sound choice. So how did the A380 stack up on the long haul flight from Sydney to Los Angeles? The Australian Traveller hopped onboard at the top end to find out…

The Seat

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Qantas has a stranglehold of the USA market between the Australian east coast and key cities such as NYC, San Fran, Dallas and Los Angeles. Recently the airline announced it would also be pushing into new routes like Chicago from 2020. With that in mind I knew going to the States with Qantas was always going to be a sound choice. So how did the A380 stack up on the long haul flight from Sydney to Los Angeles? The Australian Traveller hopped onboard at the top end to find out…Qantas has a stranglehold of the USA market between the Australian east coast and key cities such as NYC, San Fran, Dallas and Los Angeles. Recently the airline announced it would also be pushing into new routes like Chicago from 2020. With that in mind I knew going to the States with Qantas was always going to be a sound choice. So how did the A380 stack up on the long haul flight from Sydney to Los Angeles? The Australian Traveller hopped onboard at the top end to find out…

One thing that’s instantly noticeable compared to Qantas’ new B787s and converted A330s is that the A380 retains the older generation Skybed II business class seat. This means for those playing at home it’s not very private and is configured in a 2-2-2 seat layout (which means that delicate hop over the neighbour mid flight when they’re reclined and asleep) .

Despite the seats possessing a generous amount of  leg room (78-inch pitch), storage space was seriously lacking around the seat itself. When the bed lays fully flat it offered a sense of privacy thanks to the cocoon of the hard shell surrounding the seat. Sadly the seat was showing its age with the end sagging slightly which in turn made my sleeping position a little uncomfortable at times.

On my seat when I first boarded was a rather charming amenities kit which has all the essentials including some lovely Aspar products as well as a pair of the iconic Qantas pajamas. It was rather ambitious for Qantas to leave a pair there considering they were making an assumption on what size I am.

Entertain me

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Qantas without fail always has a strong selection of film and television to enjoy on their IFEs. All business class seats have a 12.1-inch touchscreen which pops up the side of the seat and then swivelled into position to sit in front of you. The quality of the screen which is perfectly fine to view, is no match for Qantas’ better A330 and B787 business class IFE screens. All business class passengers are provided with noise cancelling headphones.

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For those not wanting to watch a screen and more want to go for a stretch or do some socialising, Qantas has a small lounge space in the front of the top deck. Unlike Emirates and Qatar, the space is a wasted opportunity. There’s no bar but rather a long lounge running along the length of the wall. At the time I entered it was heaving with young children and their mothers. It was clearly not a space I wished to relax in. It’s believed that the new revamp of the A380 will include a new lounge area which I hope will be a lot more aligned with the Emirates lounge space on board than what is currently offered on Qantas.

The Bread and Butter (food and drink)

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Qantas is one of the best when it comes to food and wine presentation and this flight was no exception. Sure it wasn’t on par with Qatar’s incomparable meal service, it was still a highlight. Being a morning flight out of Sydney, there were two key meal services; lunch and breakfast (in preparation for landing into the US the day same day during the breakfast rush). Prior to take off Qantas offered passengers a glass of still or sparkling water or Duval-Leroy Brut champagne. I went with the champagne as a way to toast in the beginning of my getaway to the USA.

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Lunch was served an hour into the flight. For appetiser I went with the dumplings which were quite succulent and full of flavour. The main followed and the choices were a lot more abundant  from a seared barramundi, a chicken breast with potato gratin and roasted vegetables to a spicy beef tagine. I chose the barramundi. It went nicely with my topped up glass of champagne. Served alongside the main was a simple salad (which lacked any real flavour). Dessert closed the meal off nicely with some seasoned fruit and Maggie Beer ice cream.

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Flight attendant came around with breakfast cards for passengers to fill out before they closed out the lunch service. Being one who likes to start off the day with a big meal to power through I made sure I ticked a few of the boxes before getting in a movie or two and some shut eye.

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After sleeping six hours I awoke half an hour prior to Qantas commencing their breakfast service, which was abut two hours out from Los Angeles. Instead of the staggered dish serving process of the lunch service, the breakfast meal was brought out all at once.

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The breakfast was akin to what I would be served in an Australian cafe which is quite a delight. The ingredients and food offering looks not only delicious but rather healthy. I went with the poached eggs with pearl barley, kale and spinach salad as well as a serving of the buttermilk pancakes with baked rhubarb and cinnamon yoghurt. I accompanied the dishes with a cappuccino which came out nice and frothy, a green juice and a final glass of champagne (because it was 12pm somewhere in the world).

All in all the food and drinks were solid, tasty and the best part of my flight experience. If Qantas was a restaurant I would give it 4.5 out of 5 stars for its culinary side alone.

Verdict

I was initially apprehensive to fly the old Skybed II to the States. The idea of hopping over someone mid flight, let alone the lack of privacy was a concern. That said the seat was surprisingly still comfortable ten years on despite a little sagging in parts. I slept a solid six hours and felt rejuvenated for the rest of the day once I landed.

The entertainment was good but slightly disappointing due to the screen showing its age. The highlight however was the meal service for both lunch and breakfast. Qantas has a reputation for its dining and it did not falter. With the A380s set for a revamp later this year to the new business class seat, I cannot wait to see what a difference a better seat will do to enhance what is an already enjoyable experience. I will definitely be back onboard with Qantas if given the chance in the future!

Comments

Have you experienced flying business on the Qantas A380? Did you love or dislike the flight? Hit up the comments section as I’m keen to hear your thoughts…

Qantas to fly B787 daily on Sydney-Santiago route

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It’s always sad to hear when another B747 route bites the dust, replaced by something newer, shinier and in this current aviation space smaller. This was the case when Qantas announced this week it would be replacing its 4 x weekly B747 Sydney-Santiago flights from late June 2020 to a daily Boeing 787-9 flight.

Business class passengers are the big winners here with the B787 fitted with Qantas’ newest business class seat, which transforms into a fully-flat bed and offers direct aisle access. This removed the awkward hop over of the B747s 2-3-2 business cabin, which features the classic Skybed.

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The announcement comes as part of a wider initiative by Qantas to retire its older B747 by the end of 2020. Obviously a newer, fresher plane is always welcomed and flying long distance in a B787 does have its health and sleep benefits but there’s no denying that B747 is where the fun in flying is. If you are keen to fly the Queen before her retirement to Santiago, I would hop onto it now before mid 2020.

Are you excited or disappointed by the Qantas announcement? Will you be booking a B747 flight to Santiago before its retired mid 2020? Keen to hear your thoughts. 

 

Qantas offers first plane bookable with points only

One of the biggest complaints for many frequent flyers is the inability to redeem their points/ miles for reward seats on airlines. The frustation of lack of availabilty means in turn frequent flyers are having points simply sit in their accounts. Qantas has been pushing the envelope of late when it comes to passenger experience. When they made an announcement on their next venture, it came at no surprise it’d be equally compelling.

The Australian airline has announced they’ll offer a series of dedicated frequent flyer redemption flights across their network with seats only available to those redeeming Qantas points. The innovatively titled Points Plane initiative will see the first plane to be bookable only on points depart 21 October 2019 from Melbourne to Tokyo Narita.

Using my personal favourite Qantas aircraft the A380, Qantas Frequent Flyer members will have the chance to book all 484 seats on this flight (14 first class, 64 business class, 35 premium economy, and 371 economy seats) at the ‘classic’ award level.

Redemption costs for the flight are:

  • Economy seat – 35000 Qantas points
  • Premium economy seat – 54000 Qantas points
  • Business class seat – 72000 Qantas points
  • First class seat – 108000 points

The seats are available on a first come first served basis. Those fortunate to be successful in booking a flight on the Points Plane can expect to be treated to a special inflight service that includes a cocktail and meal service, pajamas for all passengers (not just those in the front end or in the A380s case the top end) and inflight giveaways.

A return leg is also on offer for 26 October 26 2019 but those hoping for an A380 experience again will be disappointed to find the aircraft is an A330. Qantas believes those returning may stay beyond the initial date as part of their trip and so the aircraft does not require the same patronage.

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What do you think of the Qantas announcement? Would you be keen to book a trip on the Points Plane? I’m eager to hear your thoughts.

Emirates swings axe into chauffeur service

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Emirates is swinging the axe into its generous (and rather good) chauffeur drive service on business class and first class tickets booked using Skywards miles. Commencing 1 March this year, rides to and from the airport will no longer be available for ‘Skyward classic rewards’ flights. The changes will also include upgrades using miles from economy to business class.

The axe doesn’t stop there with Emirates business class and first class flights booked through Skyward partners such as Qantas also effected. So if you are booked on a flight and are flying after 1 March, I strongly insist locking in your complimentary chauffeur now because once March hits, any changes will not be allowed or accepted.

I find the move disappointing by Emirates who are generally a generous airline. When you choose business and first, you naturally expect all the bells and whistles. Cost cutting in this space is seeing airlines simply making people pay for a chair. Hopefully this will be the last of the cost cutting measures we will see Emirates do to its premium classes for quite some time.

What do you think of the changes? Are you for or against the axing? 

 

QANTAS LONDON LOUNGE TERM 3 LONDON HEATHROW: REVIEW

Alliance: Oneworld

Location: London Heathrow Airport, Terminal 3

Lounge Rating: 4 Stars

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For years Qantas relied heavily on its Oneworld partners to provide their top tier frequent flyers with lounge access from British Airways to American Airlines. Whilst the business lounges from the respective airlines did the job, they lacked character and were no where near the standard set by Cathay or Emirates. Fast forward to late last year and hello – Qantas opens its first dedicated Qantas lounge.

From the dine-on-demand from set menus to a sexy gin and cocktail bars, the Qantas London lounge has really raised the bar in terms of lounge offering at Heathrow Terminal 3. A few of my friends have already frequented it and all have glowing reviews of it. I was keen to see what all the fuss was about and hopped on in for a look.

 

Lounge access options

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Lounge access is available for passengers who are:

  • first class and business class passengers on Qantas flights and those of Oneworld airlines departing from London Heathrow Terminal 3 (American Airlines, British Airways, Cathay Pacific, Finnair, Royal Jordanian, etc)
  • Qantas Platinum One, Platinum and Gold frequent flyers (and one guest) and their Oneworld Emerald and Sapphire equivalents, on Qantas or Oneworld flights
  • Qantas Club members (and one guest) on Qantas flights
  • Holders of a Qantas Club lounge invitation who are on a Qantas flight
  • Emirates Skywards Platinum and Gold cardholders on Qantas flights.

As a Sapphire or Emerald member you are welcome to invite one single guest per each departure flight to join you in the lounge.

 

Lounge location and opening hours

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The Qantas London lounge is known at Heathrow Terminal 3 as  ‘Lounge B’. Simply follow the signs for Lounges or Gates 1-11, take a left turn shortly after exiting the central core of the terminal’s duty free shops, cafes and seating. It’s open daily from 8am to 8.30pm.

 

Ambience

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The first thing I notice upon entering the lounge is the striking staircase that ascends up to the gin and cocktails bar. Glimmering so bright it ‘almost’ looked like a staircase to heaven…almost! The lounge is split between two levels with the ground floor housing a dedicated dining area with table service whilst the upstairs space contains the bar and more relaxed seating arrangements alongside a buffet food station.

Both levels offer views of the tarmac but be warned – unless you are near the windows you are unlikely to see much due to the way the lounge is positioned.

On the upper floor there’s six large showers suites with both rain and wand shower heads and Aspar toiletries – the usual Qantas lounge amenities suspects!

Due to the large open layout you’ll find that the noise carries around the lounge and during peak hours can be quite noisy. If you are looking for somewhere more quite to relax or work I would suggest you visit the Cathay or British Airways lounges instead.

 

Bread and butter (food and drink)

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Whilst I wasn’t there to enjoy their dedicated table service menu, I did manage to sample some of their buffet options as well as enjoy a sneaky glass of their champagne which is provided to Platinum passengers. The choices on offer had a good focus around British and Australian cuisine. The scones and jam accompanied with my champagne went down a real treat! They were so good that even her Majesty would approve these!

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There’s also espresso machines at both bars for the coffee aficionados while tea fans will find can brew themselves something lovely from the large selection of Dilmah teas on offer.

Being a hybrid business/ first class lounge, some of the food options were a little underwhelming compared to the offerings found in Qantas first lounges.

 

Verdict

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The Qantas London Lounge is quite a flashy, shiny new product. The lovely furnishings and wooden tones that meld well with marble really is a sight to behold when one first walks into the lounge.  It has the vibe of a savvy upmarket London bar as opposed to an airport lounge.

Food and drink wise is a bit hit and miss and that is due to the airline catering for both business and first passengers. Qantas has definitely stepped up the food and drink offering for business class passengers but for those who frequent the Qantas first lounge may find the food on offer a tad disappointing.

The gin and cocktail bar is a fantastic touch and the girls and guys behind the bar know their drinks well. It’s almost a spectacle in itself to watch them behind the bar work their bar tending magic to create to fantastic looking (and tasting) gin and cocktail creations.

The lounge in conclusion is solid offering. I would definitely consider returning (should the Cathay Pacific First Lounge be full next door).

 

Comments

Have you experienced the Qantas London Lounge in Terminal 3 at Heathrow? Love to hear from you about your time in lounge – did it shine or were you expecting something better?

 

 

 

QANTAS DOMESTIC BUSINESS LOUNGE MELBOURNE: 2018 REVIEW

Alliance: Oneworld

Location: Melbourne Domestic Airport

Lounge Rating: 4.5 Stars

 

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Qantas has been undertaking a lounge renovation spree over the last couple of years. The lounge renovations were long needed in some destinations more than others and Melbourne was one of those airports that was crying out for an update. Whilst the domestic lounge faired ok over time, the Qantas Club next door was a bit of a design disaster. This year saw the renovation and reopening of the Melbourne Domestic Qantas Club lounge. Now the Domestic Business Lounge has unofficially opened its newly renovated doors to its top tier Qantas FF clientele and Oneworld equivalents. What does this mean?! Well a better lounge experience for starters but the catch is only half of it is open with the other half due to be unveiled to the public in a month’s time. The TAT made a visit to the lounge to see what all the fuss is about.

 

Lounge access options

  • Passengers with an onward Qantas or QantasLink business class flight
  • Travellers connecting to or from an international business or first class flight with Qantas, Emirates or a Oneworld airline, even if the domestic leg is booked in economy
  • Qantas Platinum and Platinum One frequent flyers before or after a same-day Qantas, QantasLink, Emirates, Jetstar* or Oneworld flight
  • Other Oneworld Emerald members when their next onward flight that day is with Qantas or QantasLink and carries a QF or other Oneworld flight number (no access when flying Jetstar)
  • Emirates Skywards Platinum cardholders where their next onward flight that day carries a QF or EK flight number and is operated by Qantas or QantasLink.

 

Lounge location and opening hours

The lounge is located after security on the right of the food court via an escalator on the first floor. The lounge operates from 5am til 10pm daily.

 

Ambience

 

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The lounge is new and as a result quite striking. It has a very Melbourne feel to it (the intention of Qantas’ new lounge design cue to reflect the state where the lounge is located). The tones of black and dark marble give the lounge a very upmarket bar feel. I feel Qantas has really captured well that Italian / trendy Melbourne-esque vibe. The new lounge space takes over the old Qantas Club space (Qantas Club has since been moved to the back of the first floor) and offers a lot of natural lighting with excellent tarmac view.

 

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As part of the refresh the bathrooms have also been given an overhaul with some nice aesthetic touches including individual mirrors as well as new marble benches and gold taps. If I had a home to call my own I would have this as my bathroom. Yes it is pretty darn flash without being too bling like the Emirates lounges.

 

Bread and butter (food and drink)

 

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As you would know by having read some of my other reviews I really love my food (and drink). Qantas really does a great job (especially in their new lounges) in offering cuisine that is carefully curated to reflect the dining experience of where the lounge is located. This is demonstrated in the showpiece of the new business lounge – the centrally located marble drinks bar. Here you can pull up a seat or take away a beer, wine or if you are feeling ambitious a spirit. There’s also barista-pulled coffee on offer as well as a cocktail hour offering between 5pm and 6pm. At the time of when I was in the lounge sangria was being served to passengers in their chairs. The sangria was quite strong but met the brief in terms of refreshing – exactly what a sangria should do!

 

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The new lounge sees a more spacious buffet area for hot and cold dishes. There is an emphasis on Asian dishes including fried rice, noodles and Asian greens. Qantas has also added their signature ‘Quench’ hydration station with hot teas and cool drinks. On today’s menu board there was a vegetable chowder, Mediterranean lamb with roasted potatoes and even scones with cream and jam (this menu item sent me back to times spent in the BA lounges in London). I sampled the lamb dish and scones and both were quite delicious.

It’s also anticipated that the Melbourne business lounge will have its own unique dining option in the form of a Spice Bar serving freshly-made noodles and Asian street food. Sadly I was unable to review this part as it’s part of the final lounge reveal in early November.

 

Verdict

It wasn’t too hard to improve on a product that was well and truly beyond its shelf life. The new Qantas Domestic Business Lounge really does pack a punch in terms of style and flair. The food and drink choices is on par with its gorgeous interiors. For half a product (the rest is set to open early November), this is one exciting preview for top tier Qantas frequent flyers. Qantas has done a great job in making this not only a space that is very Melbourne yet provides genuine warmth and comfort for those fortunate to spend time here waiting for their flight board. I look forward to seeing the rest of the lounge in November if this is a taste of what is to be expected.

 

Comments

Have you experienced the newly renovated Qantas Domestic Business Lounge in Melbourne? Love to hear from you about your time in lounge – did it shine or were you expecting something better?

 

BRITISH AIRWAYS A320 BUSINESS CLASS LONDON TO PARIS: REVIEW

Flight: BA 322, London-Paris

Loyalty Scheme: Executive Club (Oneworld alliance)

Frequency: Multiple daily

Duration: 2 hours and 15 minutes

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British Airways was once a proud and prestigious airline for the UK and was even for a time a leading airline within the aviation sector. Stiff competition from budget airlines in recent years has seen the airline slowly chip away its gloss and glamour in a bid to become a competitive product. In turn the changes have seen the airline take a turn for the worse where simple things like free seating allocation and food/ drinks on board have been replaced as add on purchases. Whilst economy has suffered the most out of the changes I was keen to see if business class (Club Europe) was still a decent product when I took a recent flight from London to Paris.

 

The Seat

Seated in 2A, the first thing I noticed upon boarding the plane is that the seating is basically configured the same as the 3-3 in economy expect that the middle seat has a table across it (perfect for drinks and snacks when you don’t the tray table open). I take my seat and find that I’m the only one fortunate enough to have a row of three seats to myself in the business cabin.

The flight attendant for the business cabin comes round offering a glass of champagne or water before take off. There was no greeting but instead a a somewhat shouted announcement of the two drink offerings. I choose the champagne which I found was quite delectable. No accompanying canapes were offered as part of the pre-departure service.

 

Entertain me

Other than twiddling my thumbs whilst waiting for our delayed flight to take off, I found the only entertainment offered on boarding was waiting for the food and drink cart to come down the business aisle. Sadly no seat back or WiFi entertainment service was offered on this flight.

 

The Bread and Butter (food and drink)

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Not long after the seat belt sign was extinguished the meal and drink service came through. With such a short flight I guess business class passengers want to maximise their time to eat, work or simply have a quick power nap before their destination. Being a early evening service dinner was served on this flight with a choice between a chicken or rice dish. I went with the chicken option and found that the meal was light and tasty. The meal was accompanied with a dessert as well as some bread rolls which the FAs happily kept offering from the bread basket through the flight.

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Drinks wise the options were limited. From the usual white and soft drink suspects I stuck with the champagne. One thing that was pleasing to see was the FAs attentiveness to the business cabin by offering passengers the change to top up or have another drink. Some in my cabin kept the champagne flowing so to speak!

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Whilst the meal is nothing outstanding it certainly did the job. Service was excellent during the segment of the flight.

 

Verdict

The flight experience despite being delayed on both ends was relatively smooth. A poor start to the pre-departure service was more than made up for in the overall service throughout the flight. Food and drink choices were good but nothing memorable. Would I be willing to pay a considerable amount more to be at the top end of a BA plane again so soon? Perhaps not but then again I would definitely consider it if the price point was better on a business class sale for example.

 

Comments

Have you experienced flying Club Europe with BA? Did you love or dislike the flight? Hit up the comments section as I’m keen to hear your thoughts