Location: London Heathrow Airport, Terminal 3
Lounge Rating: 4 Stars
For years Qantas relied heavily on its Oneworld partners to provide their top tier frequent flyers with lounge access from British Airways to American Airlines. Whilst the business lounges from the respective airlines did the job, they lacked character and were no where near the standard set by Cathay or Emirates. Fast forward to late last year and hello – Qantas opens its first dedicated Qantas lounge.
From the dine-on-demand from set menus to a sexy gin and cocktail bars, the Qantas London lounge has really raised the bar in terms of lounge offering at Heathrow Terminal 3. A few of my friends have already frequented it and all have glowing reviews of it. I was keen to see what all the fuss was about and hopped on in for a look.
Lounge access options
Lounge access is available for passengers who are:
- first class and business class passengers on Qantas flights and those of Oneworld airlines departing from London Heathrow Terminal 3 (American Airlines, British Airways, Cathay Pacific, Finnair, Royal Jordanian, etc)
- Qantas Platinum One, Platinum and Gold frequent flyers (and one guest) and their Oneworld Emerald and Sapphire equivalents, on Qantas or Oneworld flights
- Qantas Club members (and one guest) on Qantas flights
- Holders of a Qantas Club lounge invitation who are on a Qantas flight
- Emirates Skywards Platinum and Gold cardholders on Qantas flights.
As a Sapphire or Emerald member you are welcome to invite one single guest per each departure flight to join you in the lounge.
Lounge location and opening hours
The Qantas London lounge is known at Heathrow Terminal 3 as ‘Lounge B’. Simply follow the signs for Lounges or Gates 1-11, take a left turn shortly after exiting the central core of the terminal’s duty free shops, cafes and seating. It’s open daily from 8am to 8.30pm.
The first thing I notice upon entering the lounge is the striking staircase that ascends up to the gin and cocktails bar. Glimmering so bright it ‘almost’ looked like a staircase to heaven…almost! The lounge is split between two levels with the ground floor housing a dedicated dining area with table service whilst the upstairs space contains the bar and more relaxed seating arrangements alongside a buffet food station.
Both levels offer views of the tarmac but be warned – unless you are near the windows you are unlikely to see much due to the way the lounge is positioned.
On the upper floor there’s six large showers suites with both rain and wand shower heads and Aspar toiletries – the usual Qantas lounge amenities suspects!
Due to the large open layout you’ll find that the noise carries around the lounge and during peak hours can be quite noisy. If you are looking for somewhere more quite to relax or work I would suggest you visit the Cathay or British Airways lounges instead.
Bread and butter (food and drink)
Whilst I wasn’t there to enjoy their dedicated table service menu, I did manage to sample some of their buffet options as well as enjoy a sneaky glass of their champagne which is provided to Platinum passengers. The choices on offer had a good focus around British and Australian cuisine. The scones and jam accompanied with my champagne went down a real treat! They were so good that even her Majesty would approve these!
There’s also espresso machines at both bars for the coffee aficionados while tea fans will find can brew themselves something lovely from the large selection of Dilmah teas on offer.
Being a hybrid business/ first class lounge, some of the food options were a little underwhelming compared to the offerings found in Qantas first lounges.
The Qantas London Lounge is quite a flashy, shiny new product. The lovely furnishings and wooden tones that meld well with marble really is a sight to behold when one first walks into the lounge. It has the vibe of a savvy upmarket London bar as opposed to an airport lounge.
Food and drink wise is a bit hit and miss and that is due to the airline catering for both business and first passengers. Qantas has definitely stepped up the food and drink offering for business class passengers but for those who frequent the Qantas first lounge may find the food on offer a tad disappointing.
The gin and cocktail bar is a fantastic touch and the girls and guys behind the bar know their drinks well. It’s almost a spectacle in itself to watch them behind the bar work their bar tending magic to create to fantastic looking (and tasting) gin and cocktail creations.
The lounge in conclusion is solid offering. I would definitely consider returning (should the Cathay Pacific First Lounge be full next door).
Have you experienced the Qantas London Lounge in Terminal 3 at Heathrow? Love to hear from you about your time in lounge – did it shine or were you expecting something better?