BRITISH AIRWAYS TERRACES LOUNGE SEATTLE: REVIEW

Alliance: Oneworld

Location: Seattle-Tacoma International Airport Airport Gate S

Lounge Rating: 3.5 Stars

 

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Whilst American Airlines is the dominant Oneworld carrier in America, their lounge product is sadly more sporadic and in parts of the States non-existent. Naturally I thought American would have a lounge in a port as large as Seattle but I discovered that was unfortunately not the case. That said British Airways has a lounge which is the only offering for passengers travelling on a Oneworld carrier. Despite the Oneworld website stating that the BA lounge was open to all Oneworld top tier members, the lounge has been known to pick and choose when they feel like letting partner members in. I encountered this type of attitude the moment I arrived at the lounge but after some perseverance I was fortunately let in. So is the BA Terraces Lounge in Seattle worth the early pit stop for a beverage or two before a flight? I was keen to find out…

Lounge access options

  • Lounge access is available for passengers who are:
    • flying on a scheduled British Airways flight in First
    • a Gold Member of the British Airways Executive Club on a scheduled flight operated by British Airways or one of our oneworld partners
    • an Emerald member of any of the oneworld airline frequent flyer programmes on a scheduled flight operated by British Airways or one of our oneworld partners
    • over the age of 18 years, or if under 18 years you are accompanied by a responsible adult. (Local laws relating to the consumption of alcohol will apply)

    As a Sapphire or Emerald member you are welcome to invite one single guest per each departure flight to join you in the lounge.

Lounge location and opening hours

The BA lounge located at the S gate is open 4 hours before the morning and evening flights with BA. Those with Oneworld flights outside of these times will have to slum it in the terminal.

 

Ambience

The ambience of the Terraces Lounge is dull at best. Whilst certainly not horrific the furnishing were tired and the general design bland. Some of the seats including mine showed signs of severe wear and tear. Overlooking that the location of the lounge provided some nice views across the tarmac (when Seattle isn’t foggy) as well as natural lighting.

The bathrooms were a different story and look like they had been modernised a couple of years ago. Shower facilities were also available to those who wised to have a flight before their international flight.

 

Bread and butter (food and drink)

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Unfortunately this is where the lounge suffered the most with slim pickings being the most apt way to define the food experience. Food wise there was nothing substantial to eat here. Everything was more of the snack variety such as crisps, cheeses and small sandwiches. Admittedly the cheeses sourced from Pikes Place Market were rather tasty.

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Drinks wise was also limited but the selection was well sourced with wines from France to New Zealand. I went with the Italian prosecco which is palatable. The highlight of the lounge was the bar service rather than self pour. The lady behind the bar was making some decent looking cocktails and mixers for those waiting around the lounge when I was there. The Terraces Lounge

 

Verdict

The Terraces Lounge isn’t something to write home about. The bland interior and rather rude reception was disconcerting. Despite the food offering was rather poor the bar service for drinks shone. Overall the experience was satisfactory but if I had to decide whether I wanted to spend more time in the lounge or the option of taking time having a Starbucks in downtown Seattle before my flight, I would take the Starbucks Seattle experience any day.

 

Comments

Have you experienced the British Airways Terraces Lounge in Seattle? Love to hear from you about your time in lounge – did it shine or were you expecting something better?

Emirates downgrades Australian flight experience temporarily

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A couple of months ago Emirates announced it would be undertaking a large network reduction from now until June 2019 due to runway works at Dubai Airport. As a result of the airport operating out of one instead of two runways, flights have been impacted. Unfortunately, Australians haven’t been spared with the airline set to make changes to several Australian routes.

The biggest changes will affect Melbourne and Sydney with both cities set to be downgraded from the A380 to a B777. The daily Melbourne via Singapore route will be impacted during the period of 2-20 Nov and 15 Jan to 30 March 2019. Likewise, the Sydney via Bangkok (EK418/EK419) route will switch to a 777-300ER. Whilst this aircraft retains first class it loses the first class shower and more importantly the on board bar and lounge space. Note that the daily non-stop Dubai routes from Melbourne and Sydney will continue to operate on an A380.

Perth will be hit the hardest with the airline seeing a reduction in flights from 14 to 11 per week from 7-28 November 2018 and 7 Feb to 30 March 2019. In addition EK424 will not run on Mondays, Wednesdays and Saturdays whilst EK425 won’t run on Tuesdays, Thursdays and Sundays. Th aircraft type however won’t be affected.

As they always say there’s a silver lining in some of this news and that goes to Adelaide. The SA capital is the winner out of the changes with the route set to receive the newly reconfigured B777-200LR which possesses the brand new business class seat. A win for customers despite the aircraft still retaining the not so great 2-2-2 configuration. The dates Adelaide will be impacted is 8-30 October and 1 February to 30 March 2019.

All I can say is that I hope these reductions are what they claim ‘temporary’ and not a mere testing of the waters for something more permanent. The Australian market is a strong one for the UAE based airline and the A380 is the best aircraft to service that market from its Dubai hub. Anything less is really a slap in the face of customers, particularly the business class arrangement of a 2-2-2 configuration. As I stated before the only one benefiting here is the Adelaide route.

Consider this a downgrade and if you are on a business class ticket and have had the aircraft changed from an A380 to a B777, I would get in touch with Emirates as soon as possible to see if they can offer another A380 alternative.

Comments

Booked on a downgraded flight? Like to hear your thoughts on this.

 

QANTAS DOMESTIC BUSINESS LOUNGE MELBOURNE: 2018 REVIEW

Alliance: Oneworld

Location: Melbourne Domestic Airport

Lounge Rating: 4.5 Stars

 

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Qantas has been undertaking a lounge renovation spree over the last couple of years. The lounge renovations were long needed in some destinations more than others and Melbourne was one of those airports that was crying out for an update. Whilst the domestic lounge faired ok over time, the Qantas Club next door was a bit of a design disaster. This year saw the renovation and reopening of the Melbourne Domestic Qantas Club lounge. Now the Domestic Business Lounge has unofficially opened its newly renovated doors to its top tier Qantas FF clientele and Oneworld equivalents. What does this mean?! Well a better lounge experience for starters but the catch is only half of it is open with the other half due to be unveiled to the public in a month’s time. The TAT made a visit to the lounge to see what all the fuss is about.

 

Lounge access options

  • Passengers with an onward Qantas or QantasLink business class flight
  • Travellers connecting to or from an international business or first class flight with Qantas, Emirates or a Oneworld airline, even if the domestic leg is booked in economy
  • Qantas Platinum and Platinum One frequent flyers before or after a same-day Qantas, QantasLink, Emirates, Jetstar* or Oneworld flight
  • Other Oneworld Emerald members when their next onward flight that day is with Qantas or QantasLink and carries a QF or other Oneworld flight number (no access when flying Jetstar)
  • Emirates Skywards Platinum cardholders where their next onward flight that day carries a QF or EK flight number and is operated by Qantas or QantasLink.

 

Lounge location and opening hours

The lounge is located after security on the right of the food court via an escalator on the first floor. The lounge operates from 5am til 10pm daily.

 

Ambience

 

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The lounge is new and as a result quite striking. It has a very Melbourne feel to it (the intention of Qantas’ new lounge design cue to reflect the state where the lounge is located). The tones of black and dark marble give the lounge a very upmarket bar feel. I feel Qantas has really captured well that Italian / trendy Melbourne-esque vibe. The new lounge space takes over the old Qantas Club space (Qantas Club has since been moved to the back of the first floor) and offers a lot of natural lighting with excellent tarmac view.

 

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As part of the refresh the bathrooms have also been given an overhaul with some nice aesthetic touches including individual mirrors as well as new marble benches and gold taps. If I had a home to call my own I would have this as my bathroom. Yes it is pretty darn flash without being too bling like the Emirates lounges.

 

Bread and butter (food and drink)

 

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As you would know by having read some of my other reviews I really love my food (and drink). Qantas really does a great job (especially in their new lounges) in offering cuisine that is carefully curated to reflect the dining experience of where the lounge is located. This is demonstrated in the showpiece of the new business lounge – the centrally located marble drinks bar. Here you can pull up a seat or take away a beer, wine or if you are feeling ambitious a spirit. There’s also barista-pulled coffee on offer as well as a cocktail hour offering between 5pm and 6pm. At the time of when I was in the lounge sangria was being served to passengers in their chairs. The sangria was quite strong but met the brief in terms of refreshing – exactly what a sangria should do!

 

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The new lounge sees a more spacious buffet area for hot and cold dishes. There is an emphasis on Asian dishes including fried rice, noodles and Asian greens. Qantas has also added their signature ‘Quench’ hydration station with hot teas and cool drinks. On today’s menu board there was a vegetable chowder, Mediterranean lamb with roasted potatoes and even scones with cream and jam (this menu item sent me back to times spent in the BA lounges in London). I sampled the lamb dish and scones and both were quite delicious.

It’s also anticipated that the Melbourne business lounge will have its own unique dining option in the form of a Spice Bar serving freshly-made noodles and Asian street food. Sadly I was unable to review this part as it’s part of the final lounge reveal in early November.

 

Verdict

It wasn’t too hard to improve on a product that was well and truly beyond its shelf life. The new Qantas Domestic Business Lounge really does pack a punch in terms of style and flair. The food and drink choices is on par with its gorgeous interiors. For half a product (the rest is set to open early November), this is one exciting preview for top tier Qantas frequent flyers. Qantas has done a great job in making this not only a space that is very Melbourne yet provides genuine warmth and comfort for those fortunate to spend time here waiting for their flight board. I look forward to seeing the rest of the lounge in November if this is a taste of what is to be expected.

 

Comments

Have you experienced the newly renovated Qantas Domestic Business Lounge in Melbourne? Love to hear from you about your time in lounge – did it shine or were you expecting something better?

 

LATAM FINALLY GOES BUSINESS CLASS DIRECT AISLE ACCESS FROM 2018

Who loves direct aisle business class? I do and so does LATAM Airways apparently with the South American airline set to roll out a dramatically improved business class seat across its international fleet from late 2018.

LATAM has chosen the Thompson Aero Seating Vantage XL seat with styling by London-based PriestmanGoode. The changes will be noticed on their Boeing 767 and Boeing 777 fleet as well as their new fleet of Boeing 787-9s and Airbus A350-1000s.

In addition to direct aisle access, the seats will offer passengers to rest easy on a new fully lie-flat bed. The design is very similar to fellow Oneworld partner Qantas who has a similar layout and design on the A330, 787 and soon A380 fleet.

Having flown the current LATAM business class 2-2-2 configuration I can say the new changes will really enhance their product offering. Sure the current seat hasn’t aged and still provides some decent space but there’s a lack of privacy, let alone the not so fun game of hopping over your neighbour should you be seated against the window.

I look forward to seeing their new product rolled out across their network as it’d really give not only Qantas a run for its money on that hop between Australian and Santiago but also offer passengers another decent business class option when travelling abroad.

BRITISH AIRWAYS A320 BUSINESS CLASS LONDON TO PARIS: REVIEW

Flight: BA 322, London-Paris

Loyalty Scheme: Executive Club (Oneworld alliance)

Frequency: Multiple daily

Duration: 2 hours and 15 minutes

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British Airways was once a proud and prestigious airline for the UK and was even for a time a leading airline within the aviation sector. Stiff competition from budget airlines in recent years has seen the airline slowly chip away its gloss and glamour in a bid to become a competitive product. In turn the changes have seen the airline take a turn for the worse where simple things like free seating allocation and food/ drinks on board have been replaced as add on purchases. Whilst economy has suffered the most out of the changes I was keen to see if business class (Club Europe) was still a decent product when I took a recent flight from London to Paris.

 

The Seat

Seated in 2A, the first thing I noticed upon boarding the plane is that the seating is basically configured the same as the 3-3 in economy expect that the middle seat has a table across it (perfect for drinks and snacks when you don’t the tray table open). I take my seat and find that I’m the only one fortunate enough to have a row of three seats to myself in the business cabin.

The flight attendant for the business cabin comes round offering a glass of champagne or water before take off. There was no greeting but instead a a somewhat shouted announcement of the two drink offerings. I choose the champagne which I found was quite delectable. No accompanying canapes were offered as part of the pre-departure service.

 

Entertain me

Other than twiddling my thumbs whilst waiting for our delayed flight to take off, I found the only entertainment offered on boarding was waiting for the food and drink cart to come down the business aisle. Sadly no seat back or WiFi entertainment service was offered on this flight.

 

The Bread and Butter (food and drink)

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Not long after the seat belt sign was extinguished the meal and drink service came through. With such a short flight I guess business class passengers want to maximise their time to eat, work or simply have a quick power nap before their destination. Being a early evening service dinner was served on this flight with a choice between a chicken or rice dish. I went with the chicken option and found that the meal was light and tasty. The meal was accompanied with a dessert as well as some bread rolls which the FAs happily kept offering from the bread basket through the flight.

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Drinks wise the options were limited. From the usual white and soft drink suspects I stuck with the champagne. One thing that was pleasing to see was the FAs attentiveness to the business cabin by offering passengers the change to top up or have another drink. Some in my cabin kept the champagne flowing so to speak!

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Whilst the meal is nothing outstanding it certainly did the job. Service was excellent during the segment of the flight.

 

Verdict

The flight experience despite being delayed on both ends was relatively smooth. A poor start to the pre-departure service was more than made up for in the overall service throughout the flight. Food and drink choices were good but nothing memorable. Would I be willing to pay a considerable amount more to be at the top end of a BA plane again so soon? Perhaps not but then again I would definitely consider it if the price point was better on a business class sale for example.

 

Comments

Have you experienced flying Club Europe with BA? Did you love or dislike the flight? Hit up the comments section as I’m keen to hear your thoughts

 

QANTAS B787 BUSINESS CLASS PERTH TO LONDON: REVIEW

Flight: QF9, Perth – London

Loyalty Scheme: Qantas Frequent Flyer (Oneworld alliance)

Frequency: Daily

Duration: 17 hours and 20 minutes (aka extremely long!)

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Aviation geeks like myself live for travel and at times are willing to be gluttons for punishment, especially when doing it cattle style in economy class across vast distances just to get the experience of the airline and route. Qantas late last year made a bit of a song and dance about their delivery of new B787s which other airlines had possessed (including Jetstar) before them. That said it was their announcement of their new leg from Perth to London that got my attention with the B787 because wait for it, it’s a staggering 17 hrs non-stop. I thought it’s crazy as hell but let’s give this route a try (but only if I could do it in business class because economy just seemed unbearable at that distance!

 

The Seat

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One thing I love about the new Qantas business class layout internationally is their new 1-2-1 configuration. Gone are the days of hopping over (or worse falling over someone) to get to your seat. The business and premium cabins from what I could see where full and what I would expect on such a long flight. The seat itself was a Thompson aerospace designed seat which also features on Qantas A330 fleet. I like this seat as it is roomy, lies flat, is stylish, comfortable and more importantly private. The seat has several pre-sets, and there’s two options for take-off and landing. This allows passengers to not be completely upright which adds to the comfort level of the seat.

Additionally the seat has a large amount of storage space. It possesses a side table with storage and a decent sized arm rest on both sides. Centre seats enjoy a divider which is up but can be lowered if you want to chat to the passenger in the neighbouring seat. All seats are equipped with USB and power outlets so one can walk off the plane full charged once they arrive into London for a day of touring or business meetings.

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Before take off the flight attendant comes around with amenities kits and their signature kangaroo pajamas. The hostess whose name escapes me now was fantastic, engaging and funny. She made my flight just that little bit more special for her great customer service.

Sleeping wise I did not ask for the turn down service so cannot comment on this but for the  4 hours I did fall asleep I did feel at the end of the flight generally refreshed.

 

Entertain me

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All business class suites come with a 15.5 inch touchscreen television. The choice of movies, music and tv shows on offer is fairly decent but some of the movies I saw on my last international flight (2 months earlier) seem to be lingering around heavily within the ‘premiere’ section of the IFE. A few more new film choices would be welcomed for such a long flight (yes I do keep emphasising that part intentionally).

Noise cancelling headphones are also provided to all business class passengers.

 

The Bread and Butter (food and drink)

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I’m greeted before take-off with a glass of Charles Heidsieck Brut Reserve and a copy of the inflight food and drink menu. The menu was striking with the design influenced by Australia’s beautiful landscapes. Accompanying the menu was a breakfast card that allowed passengers to order what they wished so that their sleep time could be maximised throughout the flight. An aperitif was served along with Qantas signature Dreamliner cocktail. I am not completely sure what was in it but the FA told me tequila which is something I don’t usually drink but in this case though why not. Summery at best describes it but quite strong.

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An hour into the flight dinner was served.  The three course menu (refer to image) offered a range of light and heavier dishes. I ordered the Tuna Poke Salad with Wakame and Sesame Soy Dressing which I found was quite delicious and light. The perfect entree for me to start with.

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For mains they ranged from Hokkien Noodles with Eggplant to Seared Con Bay Barramundi with Herbed Garlic Potatoes but at the end decided to taste the Beef Fillet with Soft Polenta, Caramelised Onion and Sage. The meat was unfortunately a little tough despite requesting medium rare. The rest of the dish was nice but as a whole I was slightly disappointed.

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For dessert I went with seasonal fruits and Maggie Beer Ice Cream and the combination together was divine and a good way to finish off my meal.

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When it came to breakfast I was relieved I ticked a few options because that long flight had me quite peckish. I went with the Bacon, Egg and Tomato Brioche Roll, yoghurt, fruit salad and a Botanica Cold Pressed Juice. They meal itself was satisfying and whilst simple that roll was the ideal way to help relieve me of any cravings I may have had before that meal was laid out in front of me.

Drinks wise, Qantas is renowned for having a great selection and proudly promoted on the menu as having won this year’s best Cellar In The Sky Award. Generally I would agree but on this flight the drinks list did not grab me. The wine choices disappointed and I would have expected more from the champagne with a better quality one for the business cabin.

Overall the meal service and food was of a good standard but could have had a few nice additions to make it really shine.

 

Verdict

The flight over initially seemed long but half way through it seemed to race by. The business class seat was of excellent quality and sleeping in it didn’t seem too much of an issue for the majority of the cabin who were in the land of nod for most of the flight. The crew were friendly and attentive and the food and drink service was good but could be improved. The question is would I do it again? In business class – yes!

 

Comments

Have you experienced flying QF9/10 between London and Perth? Did you love or dislike the flight? Hit up the comments section as I’m keen to hear your thoughts

Virgin to launch Newcastle – Auckland flights

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Virgin Australia has had a bit of a rough trot of ate with the New Zealand market after one time ally Air New Zealand decided to bin their partnership and get into bed with rival Qantas. The move left Virgin in shock and probably a little ill prepared in terms of a response. Now Virgin has found a trick up its sleeve by announcing this week it would commence flights from Newcastle to Auckland from November this year.

The new seasonal route which will tap into summer passenger demand will feature a Boeing 737 with eight business class seats, 30 Economy X seats and 138 standard economy seats. The flights will run every Tuesday, Thursday and Sunday from 22 November 2018 to 17 February 2019.

Departing from Newcastle Airport at 7.30pm on Tuesday, Thursday and Sunday is VA199, which will reach Auckland at 12.25am the following day. VA198 will depart Auckland at 5.10pm and arrive into Newcastle at 6.45pm.

The news from Virgin comes on top of the airlines recent announcements that it was launching new routes between Sydney and Wellington and between Melbourne and Queenstown from October this year.

It’ll be interesting to see the demand for these new routes and whether the investment was worth it considering no other airline is flying a direct Newcastle – NZ option. Like all ambitious ideas time will tell if the gamble was a success.

What do you think of Virgin’s lastest routes to NZ? Will you be using the new Newcastle – Auckland route?