EMIRATES A380 BUSINESS CLASS CHRISTCHURCH – SYDNEY: REVIEW

Flight: EK413, CHC-SYD

Loyalty Scheme:  Emirates Skywards

Frequency: Once daily

Duration: 3 hours and 20 minutes

 

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I’m a creature of habit. If I like something strongly enough I will naturally be inclined to return for more. In this case it’s Emirates and their SYD-CHC route. As a fifth freedom route, for many including myself it is the number one option when it comes to flying to New Zealand’s south island from Sydney. Emirates previously also serviced flights to Auckland from Sydney and Melbourne but they were culled by the airline a couple of years ago in favour of their partner Qantas. Sadly the experience and joy of flying with Qantas on the same route is the same. Again thank goodness for Emirates flying to the south island (for now). Nine months on I was keen to seeing if lightning struck twice in terms of a good business class experience on the same route – then again are all business class flights equal? I flew Emirates CHC-SYD on the biz to find out.

The Seat

On this flight I was seated in 9K, a window seat. All business classes have direct aisle access on this 1-2-1 configuration. The seat offer a 48 inch pitch and 18.5 inch width. Upon sitting down I can’t help but notice that signature Emirates use of buried wood trim around the seat. Whilst a tad OTT, it’s nonetheless distinctive and adds a touch of class. Surrounding the seat there’s a console housing an entertainment tablet and mini-bar. Underneath the console are the seat controls which include the all important ‘lie flat’ configuration button. With no overhead storage areas on the window seats side, there’s handy storage bins against the seat.

Awaiting on my seat is an array of amenities including a pillow, blanket and noise-cancelling headphones.

Entertain me

 

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Every seat has a touch-screen Wireless Integrated Passenger Seat Controller which not only handles seat position but also the in-flight entertainment on a 17-inch screen. With more than 1100 channels of entertainment, I was spoiled for choice but settled in over my meal to catch up on the movie Venom.

One winning advantage the A380 has over it’s B777 counterpart is it’s knockout onboard.  Serving a range of drinks and canapés, the space is a great way to mingle with new found friends or for those wanting to catch up live sports and entertainment, there’s a large flat screen TV for their viewing pleasure.

Complimentary Wi-Fi is also provided but it’s for a very small amount of data. If you wish to get download heavy on your flight, you’ll need to take out one of the priced options.

The Bread and Butter (food and drink)

 

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Prior to departure I was offered by the flight attendant a choice of juice, water or champagne. On today’s flight was Moet & Chandon Brut NV, which was naturally my go to option. I continued to enjoy another glass of the Moet after take off before my order for dinner was taken. The service was surprisingly slow for a half full flight.

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On this flight for main I had three choices; roasted salmon, coconut braised beef ribs or the chicken fillet. I went with the beef and the beef was cooked to my liking. It packed a punch in terms of flavour thanks to the star anise and ginger. Accompanying my main was an appetiser of poached prawns. To finish I enjoy a deliciously velvet espresso mascarpone creme, which went down a treat.

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Drink wise, the choice was strong but sadly the service was lacking when it came to matching my drinks to my meal. I requested the Bordeaux red but it never came. When it came to my dessert I managed to get the attention of a flight attendant and asked for the 1994 Graham’s Single Harvest Tawny Port. The port had a lovely texture with subtle dried fig and toffee notes.

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I wanted to retire to the onboard bar for a drink following my meal but found it was closing up earlier than I anticipated in preparation for landing.

Verdict

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Emirates business class on the A380 really is the way to fly between Australia and New Zealand. When on sale, it’s often quite the bargain in comparison to a 1 hour Qantas business flight between Sydney and Melbourne. Despite the service not being as attentive as my previous business class flight on the same route, the food and drink was on par and of good quality. I would have liked to have again experienced the onboard bar but the early close was a bit of a disappointment an hour out from landing in Sydney.

Overall an enjoyable flight that I’d happily do again if given the opportunity.

Service: 4 Stars

Seating: 5 stars

Food: 5 Stars

 

Comments

Have you experienced flying Business with Emirates from NZ? Did you love or dislike the flight? Hit up the comments section as I’m keen to hear your thoughts

 

Boston gets an Emirates A380 upgrade

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Emirates is a strange and odd beast of an airline. One minute it’s making cuts on what seems like lucrative route and the next moment upgrading and buffering capacity on routes deemed as not so profitable. Go figure! After only yesterday deciding to slash the BKK-SYD route from 1 June this year, Emirates has quietly decided to increase capacity on its DXB-BOS route with the airline switching the service from the current B777 to an A380.

This is somewhat rather good news for those flying this route as it represents across all classes a better flying experience. Oddly enough the service commences the same day as the BKK-SYD route becomes redundant. That said it’s only been upgraded so far from 1 June to 30 September but I wouldn’t be surprised if it’s extended beyond this time period.

As mentioned prior everyone is a winner here. First class will be rewarded with a shower suite whilst business class passengers will all be given a fully lie flat direct aisle access seat. Moreover all premium passengers will also get to enjoy the social ambience over a drink in the onboard bar, which is sadly lacking on Emirates other aircraft. Finally economy passengers will fly a little more comfortably thanks to the wider seats on the A380.

Considering that Emirates used to have two daily services between DXB-BOS before it cut one back in 2017, the A380 upgrade is for now at least a happy medium.

Will you be enticed to fly Emirates on this route during this period now that the service has been upgraded? Keen to hear your thoughts.

Emirates culls its BKK-SYD freedom route

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Happy new year and welcome to yet another fizzer rather than a big bang announcement from Emirates. I’m not sure what is going on at Emirates HQ of late but cull seems to be the flavour of the month (albeit for some time now). Emirates has announced that it will cut its Bangkok – Sydney fifth freedom route from June 1 this year and hand the route reigns to its partner in crime Qantas.

Whilst Qantas is a perfectly good airline unfortunately they do not offer the product or service that Emirates offers. Firstly there is no first class product on Qantas and the capacity on its current aircraft servicing there is smaller meaning that consumers in the end will have not only less choice but pay more for it. The withdrawal of Emirates leaves Thai Airways as the only airline offering nonstop first class between Australia and Thailand.

Another downside to the announcement means that those who intend to fly in the evening with the Emirates flight to BKK will now have to leave in the morning with Qantas.

For those booked on Emirates after June 1, keep an eye on your booking as you are likely to be shifted onto the Qantas flight.

 

 

Emirates swings axe into chauffeur service

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Emirates is swinging the axe into its generous (and rather good) chauffeur drive service on business class and first class tickets booked using Skywards miles. Commencing 1 March this year, rides to and from the airport will no longer be available for ‘Skyward classic rewards’ flights. The changes will also include upgrades using miles from economy to business class.

The axe doesn’t stop there with Emirates business class and first class flights booked through Skyward partners such as Qantas also effected. So if you are booked on a flight and are flying after 1 March, I strongly insist locking in your complimentary chauffeur now because once March hits, any changes will not be allowed or accepted.

I find the move disappointing by Emirates who are generally a generous airline. When you choose business and first, you naturally expect all the bells and whistles. Cost cutting in this space is seeing airlines simply making people pay for a chair. Hopefully this will be the last of the cost cutting measures we will see Emirates do to its premium classes for quite some time.

What do you think of the changes? Are you for or against the axing? 

 

BRITISH AIRWAYS TERRACES LOUNGE SEATTLE: REVIEW

Alliance: Oneworld

Location: Seattle-Tacoma International Airport Airport Gate S

Lounge Rating: 3.5 Stars

 

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Whilst American Airlines is the dominant Oneworld carrier in America, their lounge product is sadly more sporadic and in parts of the States non-existent. Naturally I thought American would have a lounge in a port as large as Seattle but I discovered that was unfortunately not the case. That said British Airways has a lounge which is the only offering for passengers travelling on a Oneworld carrier. Despite the Oneworld website stating that the BA lounge was open to all Oneworld top tier members, the lounge has been known to pick and choose when they feel like letting partner members in. I encountered this type of attitude the moment I arrived at the lounge but after some perseverance I was fortunately let in. So is the BA Terraces Lounge in Seattle worth the early pit stop for a beverage or two before a flight? I was keen to find out…

Lounge access options

  • Lounge access is available for passengers who are:
    • flying on a scheduled British Airways flight in First
    • a Gold Member of the British Airways Executive Club on a scheduled flight operated by British Airways or one of our oneworld partners
    • an Emerald member of any of the oneworld airline frequent flyer programmes on a scheduled flight operated by British Airways or one of our oneworld partners
    • over the age of 18 years, or if under 18 years you are accompanied by a responsible adult. (Local laws relating to the consumption of alcohol will apply)

    As a Sapphire or Emerald member you are welcome to invite one single guest per each departure flight to join you in the lounge.

Lounge location and opening hours

The BA lounge located at the S gate is open 4 hours before the morning and evening flights with BA. Those with Oneworld flights outside of these times will have to slum it in the terminal.

 

Ambience

The ambience of the Terraces Lounge is dull at best. Whilst certainly not horrific the furnishing were tired and the general design bland. Some of the seats including mine showed signs of severe wear and tear. Overlooking that the location of the lounge provided some nice views across the tarmac (when Seattle isn’t foggy) as well as natural lighting.

The bathrooms were a different story and look like they had been modernised a couple of years ago. Shower facilities were also available to those who wised to have a flight before their international flight.

 

Bread and butter (food and drink)

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Unfortunately this is where the lounge suffered the most with slim pickings being the most apt way to define the food experience. Food wise there was nothing substantial to eat here. Everything was more of the snack variety such as crisps, cheeses and small sandwiches. Admittedly the cheeses sourced from Pikes Place Market were rather tasty.

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Drinks wise was also limited but the selection was well sourced with wines from France to New Zealand. I went with the Italian prosecco which is palatable. The highlight of the lounge was the bar service rather than self pour. The lady behind the bar was making some decent looking cocktails and mixers for those waiting around the lounge when I was there. The Terraces Lounge

 

Verdict

The Terraces Lounge isn’t something to write home about. The bland interior and rather rude reception was disconcerting. Despite the food offering was rather poor the bar service for drinks shone. Overall the experience was satisfactory but if I had to decide whether I wanted to spend more time in the lounge or the option of taking time having a Starbucks in downtown Seattle before my flight, I would take the Starbucks Seattle experience any day.

 

Comments

Have you experienced the British Airways Terraces Lounge in Seattle? Love to hear from you about your time in lounge – did it shine or were you expecting something better?

Emirates downgrades Australian flight experience temporarily

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A couple of months ago Emirates announced it would be undertaking a large network reduction from now until June 2019 due to runway works at Dubai Airport. As a result of the airport operating out of one instead of two runways, flights have been impacted. Unfortunately, Australians haven’t been spared with the airline set to make changes to several Australian routes.

The biggest changes will affect Melbourne and Sydney with both cities set to be downgraded from the A380 to a B777. The daily Melbourne via Singapore route will be impacted during the period of 2-20 Nov and 15 Jan to 30 March 2019. Likewise, the Sydney via Bangkok (EK418/EK419) route will switch to a 777-300ER. Whilst this aircraft retains first class it loses the first class shower and more importantly the on board bar and lounge space. Note that the daily non-stop Dubai routes from Melbourne and Sydney will continue to operate on an A380.

Perth will be hit the hardest with the airline seeing a reduction in flights from 14 to 11 per week from 7-28 November 2018 and 7 Feb to 30 March 2019. In addition EK424 will not run on Mondays, Wednesdays and Saturdays whilst EK425 won’t run on Tuesdays, Thursdays and Sundays. Th aircraft type however won’t be affected.

As they always say there’s a silver lining in some of this news and that goes to Adelaide. The SA capital is the winner out of the changes with the route set to receive the newly reconfigured B777-200LR which possesses the brand new business class seat. A win for customers despite the aircraft still retaining the not so great 2-2-2 configuration. The dates Adelaide will be impacted is 8-30 October and 1 February to 30 March 2019.

All I can say is that I hope these reductions are what they claim ‘temporary’ and not a mere testing of the waters for something more permanent. The Australian market is a strong one for the UAE based airline and the A380 is the best aircraft to service that market from its Dubai hub. Anything less is really a slap in the face of customers, particularly the business class arrangement of a 2-2-2 configuration. As I stated before the only one benefiting here is the Adelaide route.

Consider this a downgrade and if you are on a business class ticket and have had the aircraft changed from an A380 to a B777, I would get in touch with Emirates as soon as possible to see if they can offer another A380 alternative.

Comments

Booked on a downgraded flight? Like to hear your thoughts on this.

 

QANTAS DOMESTIC BUSINESS LOUNGE MELBOURNE: 2018 REVIEW

Alliance: Oneworld

Location: Melbourne Domestic Airport

Lounge Rating: 4.5 Stars

 

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Qantas has been undertaking a lounge renovation spree over the last couple of years. The lounge renovations were long needed in some destinations more than others and Melbourne was one of those airports that was crying out for an update. Whilst the domestic lounge faired ok over time, the Qantas Club next door was a bit of a design disaster. This year saw the renovation and reopening of the Melbourne Domestic Qantas Club lounge. Now the Domestic Business Lounge has unofficially opened its newly renovated doors to its top tier Qantas FF clientele and Oneworld equivalents. What does this mean?! Well a better lounge experience for starters but the catch is only half of it is open with the other half due to be unveiled to the public in a month’s time. The TAT made a visit to the lounge to see what all the fuss is about.

 

Lounge access options

  • Passengers with an onward Qantas or QantasLink business class flight
  • Travellers connecting to or from an international business or first class flight with Qantas, Emirates or a Oneworld airline, even if the domestic leg is booked in economy
  • Qantas Platinum and Platinum One frequent flyers before or after a same-day Qantas, QantasLink, Emirates, Jetstar* or Oneworld flight
  • Other Oneworld Emerald members when their next onward flight that day is with Qantas or QantasLink and carries a QF or other Oneworld flight number (no access when flying Jetstar)
  • Emirates Skywards Platinum cardholders where their next onward flight that day carries a QF or EK flight number and is operated by Qantas or QantasLink.

 

Lounge location and opening hours

The lounge is located after security on the right of the food court via an escalator on the first floor. The lounge operates from 5am til 10pm daily.

 

Ambience

 

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The lounge is new and as a result quite striking. It has a very Melbourne feel to it (the intention of Qantas’ new lounge design cue to reflect the state where the lounge is located). The tones of black and dark marble give the lounge a very upmarket bar feel. I feel Qantas has really captured well that Italian / trendy Melbourne-esque vibe. The new lounge space takes over the old Qantas Club space (Qantas Club has since been moved to the back of the first floor) and offers a lot of natural lighting with excellent tarmac view.

 

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As part of the refresh the bathrooms have also been given an overhaul with some nice aesthetic touches including individual mirrors as well as new marble benches and gold taps. If I had a home to call my own I would have this as my bathroom. Yes it is pretty darn flash without being too bling like the Emirates lounges.

 

Bread and butter (food and drink)

 

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As you would know by having read some of my other reviews I really love my food (and drink). Qantas really does a great job (especially in their new lounges) in offering cuisine that is carefully curated to reflect the dining experience of where the lounge is located. This is demonstrated in the showpiece of the new business lounge – the centrally located marble drinks bar. Here you can pull up a seat or take away a beer, wine or if you are feeling ambitious a spirit. There’s also barista-pulled coffee on offer as well as a cocktail hour offering between 5pm and 6pm. At the time of when I was in the lounge sangria was being served to passengers in their chairs. The sangria was quite strong but met the brief in terms of refreshing – exactly what a sangria should do!

 

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The new lounge sees a more spacious buffet area for hot and cold dishes. There is an emphasis on Asian dishes including fried rice, noodles and Asian greens. Qantas has also added their signature ‘Quench’ hydration station with hot teas and cool drinks. On today’s menu board there was a vegetable chowder, Mediterranean lamb with roasted potatoes and even scones with cream and jam (this menu item sent me back to times spent in the BA lounges in London). I sampled the lamb dish and scones and both were quite delicious.

It’s also anticipated that the Melbourne business lounge will have its own unique dining option in the form of a Spice Bar serving freshly-made noodles and Asian street food. Sadly I was unable to review this part as it’s part of the final lounge reveal in early November.

 

Verdict

It wasn’t too hard to improve on a product that was well and truly beyond its shelf life. The new Qantas Domestic Business Lounge really does pack a punch in terms of style and flair. The food and drink choices is on par with its gorgeous interiors. For half a product (the rest is set to open early November), this is one exciting preview for top tier Qantas frequent flyers. Qantas has done a great job in making this not only a space that is very Melbourne yet provides genuine warmth and comfort for those fortunate to spend time here waiting for their flight board. I look forward to seeing the rest of the lounge in November if this is a taste of what is to be expected.

 

Comments

Have you experienced the newly renovated Qantas Domestic Business Lounge in Melbourne? Love to hear from you about your time in lounge – did it shine or were you expecting something better?