BRITISH AIRWAYS TERRACES LOUNGE SEATTLE: REVIEW

Alliance: Oneworld

Location: Seattle-Tacoma International Airport Airport Gate S

Lounge Rating: 3.5 Stars

 

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Whilst American Airlines is the dominant Oneworld carrier in America, their lounge product is sadly more sporadic and in parts of the States non-existent. Naturally I thought American would have a lounge in a port as large as Seattle but I discovered that was unfortunately not the case. That said British Airways has a lounge which is the only offering for passengers travelling on a Oneworld carrier. Despite the Oneworld website stating that the BA lounge was open to all Oneworld top tier members, the lounge has been known to pick and choose when they feel like letting partner members in. I encountered this type of attitude the moment I arrived at the lounge but after some perseverance I was fortunately let in. So is the BA Terraces Lounge in Seattle worth the early pit stop for a beverage or two before a flight? I was keen to find out…

Lounge access options

  • Lounge access is available for passengers who are:
    • flying on a scheduled British Airways flight in First
    • a Gold Member of the British Airways Executive Club on a scheduled flight operated by British Airways or one of our oneworld partners
    • an Emerald member of any of the oneworld airline frequent flyer programmes on a scheduled flight operated by British Airways or one of our oneworld partners
    • over the age of 18 years, or if under 18 years you are accompanied by a responsible adult. (Local laws relating to the consumption of alcohol will apply)

    As a Sapphire or Emerald member you are welcome to invite one single guest per each departure flight to join you in the lounge.

Lounge location and opening hours

The BA lounge located at the S gate is open 4 hours before the morning and evening flights with BA. Those with Oneworld flights outside of these times will have to slum it in the terminal.

 

Ambience

The ambience of the Terraces Lounge is dull at best. Whilst certainly not horrific the furnishing were tired and the general design bland. Some of the seats including mine showed signs of severe wear and tear. Overlooking that the location of the lounge provided some nice views across the tarmac (when Seattle isn’t foggy) as well as natural lighting.

The bathrooms were a different story and look like they had been modernised a couple of years ago. Shower facilities were also available to those who wised to have a flight before their international flight.

 

Bread and butter (food and drink)

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Unfortunately this is where the lounge suffered the most with slim pickings being the most apt way to define the food experience. Food wise there was nothing substantial to eat here. Everything was more of the snack variety such as crisps, cheeses and small sandwiches. Admittedly the cheeses sourced from Pikes Place Market were rather tasty.

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Drinks wise was also limited but the selection was well sourced with wines from France to New Zealand. I went with the Italian prosecco which is palatable. The highlight of the lounge was the bar service rather than self pour. The lady behind the bar was making some decent looking cocktails and mixers for those waiting around the lounge when I was there. The Terraces Lounge

 

Verdict

The Terraces Lounge isn’t something to write home about. The bland interior and rather rude reception was disconcerting. Despite the food offering was rather poor the bar service for drinks shone. Overall the experience was satisfactory but if I had to decide whether I wanted to spend more time in the lounge or the option of taking time having a Starbucks in downtown Seattle before my flight, I would take the Starbucks Seattle experience any day.

 

Comments

Have you experienced the British Airways Terraces Lounge in Seattle? Love to hear from you about your time in lounge – did it shine or were you expecting something better?

QANTAS DOMESTIC BUSINESS LOUNGE MELBOURNE: 2018 REVIEW

Alliance: Oneworld

Location: Melbourne Domestic Airport

Lounge Rating: 4.5 Stars

 

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Qantas has been undertaking a lounge renovation spree over the last couple of years. The lounge renovations were long needed in some destinations more than others and Melbourne was one of those airports that was crying out for an update. Whilst the domestic lounge faired ok over time, the Qantas Club next door was a bit of a design disaster. This year saw the renovation and reopening of the Melbourne Domestic Qantas Club lounge. Now the Domestic Business Lounge has unofficially opened its newly renovated doors to its top tier Qantas FF clientele and Oneworld equivalents. What does this mean?! Well a better lounge experience for starters but the catch is only half of it is open with the other half due to be unveiled to the public in a month’s time. The TAT made a visit to the lounge to see what all the fuss is about.

 

Lounge access options

  • Passengers with an onward Qantas or QantasLink business class flight
  • Travellers connecting to or from an international business or first class flight with Qantas, Emirates or a Oneworld airline, even if the domestic leg is booked in economy
  • Qantas Platinum and Platinum One frequent flyers before or after a same-day Qantas, QantasLink, Emirates, Jetstar* or Oneworld flight
  • Other Oneworld Emerald members when their next onward flight that day is with Qantas or QantasLink and carries a QF or other Oneworld flight number (no access when flying Jetstar)
  • Emirates Skywards Platinum cardholders where their next onward flight that day carries a QF or EK flight number and is operated by Qantas or QantasLink.

 

Lounge location and opening hours

The lounge is located after security on the right of the food court via an escalator on the first floor. The lounge operates from 5am til 10pm daily.

 

Ambience

 

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The lounge is new and as a result quite striking. It has a very Melbourne feel to it (the intention of Qantas’ new lounge design cue to reflect the state where the lounge is located). The tones of black and dark marble give the lounge a very upmarket bar feel. I feel Qantas has really captured well that Italian / trendy Melbourne-esque vibe. The new lounge space takes over the old Qantas Club space (Qantas Club has since been moved to the back of the first floor) and offers a lot of natural lighting with excellent tarmac view.

 

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As part of the refresh the bathrooms have also been given an overhaul with some nice aesthetic touches including individual mirrors as well as new marble benches and gold taps. If I had a home to call my own I would have this as my bathroom. Yes it is pretty darn flash without being too bling like the Emirates lounges.

 

Bread and butter (food and drink)

 

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As you would know by having read some of my other reviews I really love my food (and drink). Qantas really does a great job (especially in their new lounges) in offering cuisine that is carefully curated to reflect the dining experience of where the lounge is located. This is demonstrated in the showpiece of the new business lounge – the centrally located marble drinks bar. Here you can pull up a seat or take away a beer, wine or if you are feeling ambitious a spirit. There’s also barista-pulled coffee on offer as well as a cocktail hour offering between 5pm and 6pm. At the time of when I was in the lounge sangria was being served to passengers in their chairs. The sangria was quite strong but met the brief in terms of refreshing – exactly what a sangria should do!

 

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The new lounge sees a more spacious buffet area for hot and cold dishes. There is an emphasis on Asian dishes including fried rice, noodles and Asian greens. Qantas has also added their signature ‘Quench’ hydration station with hot teas and cool drinks. On today’s menu board there was a vegetable chowder, Mediterranean lamb with roasted potatoes and even scones with cream and jam (this menu item sent me back to times spent in the BA lounges in London). I sampled the lamb dish and scones and both were quite delicious.

It’s also anticipated that the Melbourne business lounge will have its own unique dining option in the form of a Spice Bar serving freshly-made noodles and Asian street food. Sadly I was unable to review this part as it’s part of the final lounge reveal in early November.

 

Verdict

It wasn’t too hard to improve on a product that was well and truly beyond its shelf life. The new Qantas Domestic Business Lounge really does pack a punch in terms of style and flair. The food and drink choices is on par with its gorgeous interiors. For half a product (the rest is set to open early November), this is one exciting preview for top tier Qantas frequent flyers. Qantas has done a great job in making this not only a space that is very Melbourne yet provides genuine warmth and comfort for those fortunate to spend time here waiting for their flight board. I look forward to seeing the rest of the lounge in November if this is a taste of what is to be expected.

 

Comments

Have you experienced the newly renovated Qantas Domestic Business Lounge in Melbourne? Love to hear from you about your time in lounge – did it shine or were you expecting something better?

 

QANTAS INTERNATIONAL TRANSIT LOUNGE PERTH: REVIEW

Alliance: Oneworld

Location: Perth Domestic/ International Airport

Lounge Rating: 4.5 Stars

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Qantas has invested heavily into making Perth their new ‘it’ thing for flying long haul international flights. For this coming from the east coast like myself the non stop flight really isn’t non stop when you are saying flying from Sydney, Brisbane or Adelaide where you can stopover instead in Dubai or Singapore and still be in London at the same time.

As such with this move Qantas created a new transit lounge and it’s strictly for that – transiting! As part of my flight to London from Perth on QF9 I had access (and a rare opportunity) to visit this lounge and see what all the fuss was about!

 

Lounge access options

Lounge access is for business-class passengers travelling on flights QF9 from Melbourne to London via Perth, or QF10 in the opposite direction. Passengers joining QF9 in Perth but aren’t flying the Melbourne leg can also use the lounge.

Qantas Platinum One, Platinum and Gold elites as well as Qantas Club members travelling to London on QF9 or transiting on QF10 between London and Melbourne can also access the lounge. As part of Qantas’ partnership with Emirates, those with Emirates Platinum and Gold Skywards members and Oneworld Emerald and Sapphire elites on QF9 are also welcome.

 

Lounge location and opening hours

The lounge is located after security opposite Gate 19 in the International Concourse of the T3/T4 terminal. It’s open daily 1:00pm to 2:45pm when the inbound flight from London arrives, and 4:45pm to 6:50pm before the return flight from Perth to London departs. The one thing I found frustrating is the access time to this lounge. As I have learnt from this experience, if you have an earlier flight, you’ll have to stay in the Domestic Business Lounge in the Domestic section until the International Concourse is open.

 

Ambience

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The lounge is new and as a result quite striking. From it’s lovely wooden fixture entrance with the kangaroo illuminated in a golden light to the outdoor bar with barbecue, this lounge is a nice space to spend a few hours. There’s a stand up bar near the outdoor area as well as plenty of indoor dining space. The real x factor goes to the outdoor barbecue area as well as the yoga space called the ‘Wellness Studio’ – these are two things I’ve not seen done in a lounge before but both looked fantastic.

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In fact I even gave the Yoga session (there are two run during this time) a go despite being a yoga novice, which made this choice all the more interesting. Partnering with Perth spa group Bodhi J, passengers can stop by for a 15 minute stretch and meditation session. I found most of the positions relatively easily but some did push my body limits. That said I hoped it would better me for the 17 hour and 20 minute flight ahead.

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Bathrooms also were taken to the next level with Qantas adding a fantastic new addition called the ‘Refresh’ area. This space allows passengers to give themselves a skin treatment to relax and refresh before or between flights by following instructions underneath the respective Aspar products. It’s a simple but very nice touch. In addition there were the usual toilet and shower facilities for those needing a quick freshening up.

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Bread and butter (food and drink)

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Qantas is priding itself on providing passengers with a menu that promotes wellness by providing passengers with a selection of light, fresh food and drink options.

There’s a small buffet of fresh food with one corner hosting a hydration station called Quench with lemon and pink-grapefruit syrup to mix into water as well as water infused with lemon myrtle, parsley and lemon. Next door is DYI tisanes which offers Rockpool’s signature blend. A hot and cold buffet is also on offer with delicious options including barbecue corn with chipotle butter, chicken and vegetable skewers, seasonal fruits, salads and Aussie dessert favourites including wait for it… lamingtons (and they were rather good)!

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Despite the offerings there, I found myself spending most of my time in the outdoor area near the barbecue. The wursts with various toppings were too good to ignore and were the x factor in terms of food in the lounge.

I couldn’t provide much feedback in terms of the drinks bar as I was saving my body for the business class drinks menu on QF9 but from what I could tell there was a decent selection of Australian sparkling and wines as well as a barista coffee station.

 

Verdict

I enjoyed this lounge and whilst it didn’t offer the perks of the Melbourne or Sydney First Class lounges it did offer some nice touches like the Refresh amenities area and Wellness Studios still set it apart from most of the other Qantas lounges. If there’s any criticism of the lounge it was their strange, restrictive policy of who could and couldn’t use the lounge and the times it was open. I understand this might work for them currently but if Qantas does expand with more flights in the future as they plan to from Perth, then they seriously need to rethink this area.

 

Comments

Have you experienced the Qantas International Transit Lounge? Love to hear from you about your time in lounge – did it shine or were you expecting something better?