Cathay Pacific Business Class Lounge – Bangkok: Review

Alliance: Oneworld

Location: Suvarnabhumi Airport Concourse G, Level 3

Lounge Rating: 4.5 Stars

thumbnail_20190516_105933.jpg

Cathay Pacific as a brand is doing all the right things in terms of the overall flying experience. What the airline provides is a unique and understated sense of luxury without being too OTT, which is sadly lacking in a lot of airlines today. During a transit in Bangkok I noticed Cathay had a lounge and for me it was a no brainer, especially when the majority of offerings are paid entry lounges which if you’re lucky will offer you maybe a basic house wine and/ or a shower to refresh in. Having enjoyed the Cathay lounges in Hong Kong and London I was hopeful that I’d have a similar lounge experience. So how does the BKK lounge stack up? Is it worthy of the Cathay name or has it put the airline to shame. TAT checked in to find out…

Lounge access options

  • Cathay Pacific or Cathay Dragon first and business class passengers, plus first and business class flyers of Oneworld partners British Airways, American Airlines, Qatar and Japan Airlines
  • Cathay Pacific Marco Polo Diamond, Gold and Silver frequent flyers travelling on a Qantas or Oneworld flight
  • Connecting passengers arriving on long-haul first class Oneworld flights
  • Other Oneworld Emerald frequent flyers
  • American Airlines Executive Platinum and ConciergeKey members
  • Single-use Qantas first class lounge pass holders
  • Air France first class passengers

Lounge location and opening hours

After clearing security, proceed to Concourse G and go to level 3, where you’ll find the lounge amongst a number of paid entry lounges The lounge is open daily from 04:00 – 18:20.

Ambience

thumbnail_20190516_110041.jpg

True to the signature Cathay style, the lounge oozes a sense of understated luxury. Whilst the space isn’t overly large like The Pier or The Wing in Hong Kong, one immediately feels at ease upon entering this space. After clearing concierge there’s a small kitchen/ buffet area in front of the entrance. Being a morning flight, the buffet was stocked with cereals, breads, cold meats and fresh fruits. Adjacent to the buffet space is a long bar to sit and have a social drink (if it was the right time of day for it – clearly not at this stage!).

thumbnail_20190516_110127.jpg

Despite being smaller lounge layout, the lounge at no point feels cramped on busy. The choice of furnishing especially around the main seating area are smart and well designed. Space isn’t wasted nor lost. It’s truly a testament to great lounge design. The abundance of light streaming through the large terminal windows adds to the sense of space.

thumbnail_20190516_111132.jpg

There are also well appointed and private bathrooms/ toilets stocked with my favourite Aesop amenities to keep passengers looking and feeling refreshed before their flight.

Bread and butter (food and drink)

It wouldn’t be a Cathay lounge without its renown Noodle Bar. Despite being a breakfast session the bar was offering delicious options from wonton noodle soup, fried egg rice to dim sum and fried egg with bacon (more a western influenced dish). The breakfast menu sounded so tantalising that I ordered one of everything and did not have any food regrets!

thumbnail_20190516_110624.jpg

If an Asian influenced breakfast doesn’t tickle your fancy there’s the small buffet area with a large number of western dishes. Adjacent to the buffet is a drinks station with juices and a coffee machine as well as a fridge stocked with soft drinks and water. Like the seating area, big things come in small packages and for Cathay it’s all about the quality and choice of dishes/ ingredients. The dishes on offer when I was there looked fresh and visually well presented. If I had an criticism, it’s the lack of a barista but then again a coffee machine is better than no coffee!

thumbnail_20190516_110218.jpg

Verdict

The Cathay lounge continues the Cathay understated luxury story. The visual look and feel of the lounge is warm and inviting and more importantly spacious. The Noodle Bar is always a delight in the Cathay lounge and did not disappoint. The buffet and drinks area whilst nothing outstanding, was simple and stylish.

Seating was ample but I could imagine would be a struggle in terms of finding a seat during peak periods. A solid offering by Cathay. It is truly one of the better lounges to frequent at Bangkok International Airport.

thumbnail_20190516_111626.jpg

Comments

Have you experienced the Cathay Pacific Business Lounge in Bangkok? Love to hear from you about your time in lounge – did it shine or were you expecting something better?

 

 

 

CATHAY PACIFIC THE PIER FIRST CLASS LOUNGE HONG KONG: REVIEW

Alliance: Oneworld

Location: Hong Kong International Airport, Terminal 1, Level 6, near Gate 63

Lounge Rating: 5 Stars (I would go beyond 5/5 if I could!)

 

 

You would’ve come across those top 10 First Class Lounge lists or best lounges in the world articles where some typical points hack would have written up online for you to salivate over. They become the desirable among the frequent flying elite and are in themselves a must go to destination.  For me one of those lounges is the Qantas Sydney First Class International Lounge. It’s exquisite and worth arriving early for.

For a while now I had heard great things about an equally (if not more) impressive lounge, The Pier First Class Lounge in Hong Kong Airport. So impressive is its offering that I was more looking forward to visiting the lounge versus revisiting Hong Kong again. So how did The Pier stack up? Was the lounge worthy of the hype. I simply had to check in and find out…

Lounge access options

  • Lounge access is available for passengers who are:
    • Cathay Pacific/ Dragonair first class passengers
    • First class flyers Oneworld airline travelling passengers including British Airways and Qatar
    • Marco Polo Club Diamond, Diamond Plus and Diamond Invitation frequent flyers
    • Other Oneworld Emerald frequent flyers such as Qantas Platinum prior to flights with Cathay Pacific Qantas, etc

Lounge location and opening hours

The Pier is located at Level 6, Terminal 1, near Gate 63 and is open from from 5.30am, closed at 00.30am daily.

Ambience

Image

 

One of the first things you notice when you step into The Pier is the sheer size yet privacy of the place. This isn’t your normal lounge fit out. It truly is a space to relax, enjoy a meal or be productive without the distraction of the overall airport. The separation of the different, beautiful colour scheme and greenery add to the sense of luxury. This feels more like a 5 star hotel than lounge; again a testament to the work that Cathay has put into making the lounge the experience that it is today.

For those wishing to be productive, there’s a great office space called’ The Bureau’ which offers business travellers desks with computers and space for laptops as well as multiple  AC and USB power ports for those who need to be fully charged and tapped into all devices.

On the flip side for those wishing to be as unproductive as possible there’s a Library with some reading materials as well as eight Day Suites which include a single bed for those wanting to get some forty winks. Yes this lounge really has something for everyone!

 

Refresh Me (Bathroom/ spa facilities)

Having had a rather long day lining up and walking in the heat around Honkers, I made a b line to the bathroom to have a shower before my lounge meal and flight. Unlike other lounges I was able to get a shower instantly. The 14 shower suites are adorned with gorgeous brass fittings and my favourite, Aesop amenities. Let’s say that after my shower I was feeling more than refreshed but rejuvenated.

I applied for a spa treatment but sadly the appointments were booked out right until 11pm that night, well after my flight had taken to the skies (so sadly could not review that aspect of the lounge).

Bread and butter (food and drink)

 

One of my favourite aspects about the First Class Lounges like Qantas and now Cathay is their dining room space. Yes there is a buffet area option for those who do enjoy the ability to self serve and are time poor but for me, these spaces provide a chance to indulge in some truly great cuisine. The Pier did not disappoint with the lounge offer a restaurant space and bar at the back of the lounge. Simply pull up a chair and experience restaurant quality service. On the menu was a staggering amount of food and wine options, including three champagne choices. Due to the Easter period there was an additional Easter themed menu which in the end tempted me and found me mixing it up between some renown dishes and some more holiday spirit cuisine.

 

For the starter I choose the Easter a la coque egg and smoked salmon with fennel salad. Both were equally delicious and beautiful presented. Moving onto the mains I had the succulent mussel marinere with white wine and julienne fries. If I had an criticism here is that the dish was rather small and in turn I found myself order more, which lead me onto my second main the roasted leg of lamb. Again both were tasty, well cooked and looked divine.

To finish I couldn’t go past the Easter themed chocolate dessert which was a rich chocolate mousse Easter egg with orange marmalade….simply delicious! I complimented my dishes naturally with a mix between the vintage Thienot 2008 Brut and the Perrier Jouet NV (which is also served in the Qantas First Class lounge).

Throughout the dining experience the lovely waitress who served me was accommodating, friendly and very conversational. She was great in terms of offering insight into drink and food choices, even getting me onto the Cathay cocktail speciality Blue Dream which was quite a treat!  I did not have to wait long nor struggle to get the attention of wait staff. This really was the perfect lounge dining experience. I could not fault it.

Verdict

The Pier is one of those experiences where you don’t feel you are in a lounge. The atmosphere here is warm and inviting and never feels for a moment crowded. Normally you have to do a hot shoe shuffle to scramble for a seat in another lounge but not here at The Pier. The breakout spaces and use of lighting and fixtures is truly genius. For me it has become one of my favourite lounges in the world after one visit – yes it was THAT good! I will be back for sure and am willing to look at flight options that detour as a stopover in Hong Kong just to make it happen!

Comments

Have you experienced The Pier First Class Lounge in Hong Kong? Did you find the space as inviting and beautiful as my experience or was your time not as enjoyable? Love to hear your thoughts and what you think has been your best lounge experience to date.

Fiji Airways officially joins Oneworld Connect

1500,1500-5c07748112c040bbbb45699cdd799463-fiji-airways-920a.jpg

Fiji Airways this week officially became Oneworld Connect’s first partner. As a new partner it unlocks an array of benefits for Oneworld members. Oneworld Connect is intended to be an option for smaller airlines to join the alliance without having to pay the full membership costs due to the large costs associated with joining an alliance.

So what does this mean for those as part of the Oneworld program?

Prior to joining Oneworld Connect, priority boarding on Fiji Airways flights was reserved only for business class passengers and the airline’s Tabua Club members. The change will now priority boarding benefits expanded to all Oneworld members across all airports when travelling with Fiji Airways.

In addition customers from American, British Airways, Cathay Pacific and Qantas when flying on Fiji Airways will have the ability to earn and redeem miles (including earning status miles). The benefits will also be reciprocated for Fiji Airways Tabua frequent flyer members when flying on American, British Airways, Cathay Pacific and Qantas.

However unlike other Oneworld partners, Connect doesn’t offer Oneworld members access to FJ lounges or Oneworld when flying under an FJ coded flight. This means that unless you are flying FJ Business Class, you will not receive lounge access no matter your status. This is quite disappointing considering that Oneworld benefits like lounge access are highly regarded and for many are a main drawcard to being with an alliance.

If that isn’t disappointing, as you could tell not all Oneworld members are treated the same. Below is a chart breaking down the benefits for each airline.

In my view the new addition of FJ is better than no addition with some good benefits there in terms of points and boarding. However with some airlines treated more preferably than others as part of this new deal, I feel this has added a layer of confusion in terms of who is eligible for what. Additionally a lack of airport lounge access is disappointing and one can only hope will be reviewed soon. Time will tell if the Connect concept lasts the distance.

 

CATHAY PACIFIC FIRST CLASS LOUNGE TERM 3 LONDON HEATHROW: REVIEW

Alliance: Oneworld

Location: London Heathrow Airport Terminal 3

Lounge Rating: 4.5 Stars

 

thumbnail_20180911_124911.jpg

The Pier is highly regarded not only as one of Cathay Pacific’s best lounges but also one of the best on the global stage. It really isn’t hard to see why the moment you step into a Pier lounge from the high spec fittings to the quality of the food and beverage. I was recently in London where I had the opportunity before my international flight to spend an hour in the highly regarded ‘Pier mini’ lounge equivalent. Sure it isn’t on the large grand scale of the Hong Kong version but everything in terms of quality is matched. My question was despite its size, was it big on the wow factor?

Lounge access options

  • first class passengers on any Oneworld airline flying out of T3 (including Cathay Pacific, British Airways, Qantas, American Airlines and JAL)
  • travellers holding Oneworld Emerald status in their respective airline frequent flyer scheme (ie. Diamond and Diamond Plus tiers of Cathay Marco Polo Club)

 

Lounge location and opening hours

Cathay Pacific’s London Heathrow T3 lounges sit on the left corner of the terminal.Keep your eyes peeled after clearing security for a ‘Lounge C’ sign. The lounge which is positioned nearby to the British Airways and Qantas lounges is accessible via an elevator. The lounge operating hours are 5:30am–10:30pm daily.

 

Ambience

 

thumbnail_20180911_133716.jpg

 

The ambience of the lounge is striking, warm and engaging. I almost got sensory overload trying to soak in all the grandeur of this lounge. The pocket rocket packs a lot of sophisticated punch with its à la carte menu dining room and gorgeously appointed shower suites which includes Aesop shampoo and body wash (a win for me as an Aesop fan).

thumbnail_20180911_125050.jpg

The cosy environment is made possible thanks to its Living Room, which wraps around the lounge to face the tarmac in an L-shape layout. The beautiful wooden tones and greenery creates a sense of tranquillity and harmony – a godsend considering the lounge is situated in one of the busiest airports in the world. The lounge is served well with a lot of natural light from its floor to ceiling windows and for this avgeek, some fantastic runway views.

The only downside if anything is hopping in and out of the lounge to access the bathroom area which is also shared with the Cathay Business Lounge. Fortunately for me I was not here during peak hour but can imagine the traffic issue this bathroom would experiencing during peak times.

 

Bread and butter (food and drink)

thumbnail_20180911_132516.jpg

 

Like the Qantas First Lounge and BA Concorde lounge, there’s a restaurant dining space for those who prefer to enjoy a sit down meal in the Dining Room. My timing in the lounge saw me quickly obtain a seat but was also sadly at the mercy of the kitchen who were between meal serves (breakfast and transitioning into lunch). I didn’t want breakfast again so worked with what I could order from the menu. Since it was after midday in this part of the world I ordered a glass of Moet and Chandon.

thumbnail_20180911_125820.jpg

I wasn’t feeling too peckish but was inclined to sample some of the menu. I decided on a Shrimp Cocktail starter and a Wonton Noodles in Soup. Both were delicious and took my tastebuds back to my Hong Kong trip last year. Yes they were that pretty darn good; especially when paired with one of the best champagnes from France! It’s a shame I didn’t not get to sample any of their dessert menu due to the transition from breakfast to lunch service but based on what I enjoyed the dining experience was still a solid effort.

thumbnail_20180911_130655.jpg

For those wanting something more express and easily accessible there’s a small buffet section within the Living Room as well a a self pour drinks station. For those seeking a tended bar and greater food buffet selection I’d strongly recommend you visiting the Business Lounge next door instead.

 

Verdict

thumbnail_20180911_125039.jpg

For a ‘scaled down’ Pier lounge equivalent this lounge really wows. Food and drink is limited in the buffet area but then again the First Class lounge experience here is all about the Dining Room.Only negative about this lounge is that the small space it possesses can be a major issue during peak periods with overcrowding and line ups for both the bathrooms and dining space. The Cathay Pacific First Class lounge is the best option (Qantas isn’t far behind) in terms of the best lounge offering for Oneworld Emerald travellers flying from Terminal 3.

 

Comments

Have you experienced the Cathay Pacific First Class Lounge at Terminal 3 in London? Love to hear from you about your time in lounge – did it shine or were you expecting something better?

CATHAY PACIFIC BEIJING INT BUSINESS LOUNGE: REVIEW

Lounge: Cathay Pacific Business Lounge

Alliance: Oneworld

Location: Beijing International Airport

Lounge Rating: 3/5 Stars

 

Cathay1.jpg

 

Beijing International Airport is monolithic. So large in fact that you find yourself spending hours either trekking across terminals or sitting on runways. The impression one first gets when entering the airport is the stunning architecture and I can definitely say it is one of the best airports in terms of design globally.

With an airport so large one could a) spend their time pre-flight merely exploring it or b) hit one of the lounges with tarmac views at the end of the terminal. Going with option B I hit up the Cathay Pacific Lounge before my flight to Sydney to see if lounge was the place to be at Beijing Airport.

 

Lounge access options

  • First and Business class flyers with Qantas, Cathay Pacific, Dragonair and other Oneworld airlines
  • Gold, Platinum and Platinum One Qantas frequent flyers travelling with the airlines above
  • Marco Polo Club Silver members flying with either Cathay Pacific or Dragonair
  • Marco Polo Club Gold and Diamond members travelling with Qantas, Cathay Pacific, Dragonair or other Oneworld airlines
  • Oneworld Sapphire and Emerald members of other programs travelling onwards with a Oneworld airline

 

Lounge location and opening hours

Once you have cleared customs and taken the second stop on the train line to the International terminal make a detour to Terminal 3E, opposite Gate E21. The opening hours are00:30 – 03:00, 05:30 – last flight departure.

 

Ambience

 

Cathay7.jpg

The experience from the beginning at the lounge was strange at best. At reception I handed over my boarding pass and lounge invitation, and was promptly admitted before being shown an automated machine that produced me a wifi code. It was from there that I was left to my own devices and didn’t not experience any form of contact from staff for the rest of my stay in the lounge.

Having arrived a few hours earlier to my flight, the lounge was empty and felt rather sterile. The furnishing were pleasant and the setting intimate but the lounge ultimately lacked atmosphere. The lounge has a number of partitions dividing the rectangular space and whilst this allows the creation of more peaceful break out areas it also creates a design issue with some the spaces not even noticeable to the majority of passengers.

The bathrooms were also slightly disappointing with only two toilets each for both the men and women across the entire lounge space. On the occasion that I was in the lounge there was no toilet paper in the men’s room and the liquid soap had almost run out. The neglect of these showed a lack of attention given to the daily upkeep of the lounge.

 

Bread and butter (food and drink)

 

Cathay4.jpg

In terms of the food and drink I was quite disappointed as Cathay Pacific standards are generally quite high. When I arrived into the lounge I just missed the chef A chef serving up Hong Kong culinary delights like wonton noodles and fishball noodles as the service for these delicious delicacies finished at 8pm. I arrived in at 8:05pm.

 

Cathay3.jpg

Cathay6.jpg

With the noodle bar closed I had one of two buffet areas to choose from. There was a small buffet on the right side of the lounge which featured instant noodles, packaged snacks, soda, water, juice, liquor, and  wine. Everything in this section was limited and lacked any real diversity nor any hot dishes. I went with the packaed noodles but found after pouring hot water in it, the noodles seemed stale and I questioned how long they had been sitting on the shelf.

 

Cathay8.jpg

Cathay2.jpg

On the far left of the lounge (where the noddle bar was) is a larger  buffet which contains a handful of soups, dim sum, croissants, and three hot dishes. Again hardly appetising but does hit the spot (just). The dim sim option of the buns was the best of the hot dishes with its doughy meat texture going down well with my green tea.

 

Verdict

I was expecting more from the Cathay Pacific Business Lounge after previous experiences with Cathay lounges in Hong Kong. The one I walked into felt like a world away from the brilliance and class leading product that Cathay is renown for. Perhaps it is something to do with the fact that the lounge was formerly a DragonAir Lounge and that the product offering was merely an update rather than a total renovation.  Whatever the case the lounge interior was basic at best.

In addition the lack of customer service and personalisation is almost non existent once you walk through the lounge doors.  Again this is something Cathay prides itself on and would be seen as the norm at their Hong Kong lounges.

If there were any positives to the lounge it was the sense of privacy thanks to the partitions and small break out spaces. Sometimes some lounges can often feel more like shopping centre food hall than a premium business and dining space and this lounge certainly puts the ‘quiet workspace’ into this space.

 

Comments

Have you experienced the Cathay Pacific Business Lounge at Beijing PEK International? Love to hear from you about your time in lounge – was it a star or was it a dud?