DAN LOUNGE BEN GURION (ISRAEL) REVIEW

Alliance: N/A

Location: Ben Gurion International Terminal 3, after Passport Control follow signs to Concourse C.

Lounge Rating: 2.5 Stars 

 

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Enter a quick search online and you’ll be quick to find stories floating about the Dan Lounge in Israel and the poor hospitality it offers. To have such a reputation, especially outside of Israel for the wrong reasons is quite concerning. Naturally due to my frequent flyer membership, lounge access to the Dan Lounge was offered and being curious, TAT simply had to try some of the best and worst there was to offer in terms of aviation experience. So how did Dan Lounge fare? Was it as horrifying as some bloggers have made out or was it more a storm in a tea cup?

Lounge access options

  • Lounge access is available for passengers who are:
    • Higher tier members of frequent flyer programs/ alliances
    • Priority Pass
    • Paid entry

Lounge location and opening hours

The lounge is located in Terminal 3. After clearing Passport Control follow the signs to Concourse C. The lounge is open 24 hours.

Ambience

 

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One thing you notice upon entering the lounge is how small the space is. Considering the lounge is accessible to pretty much anyone from frequent flyers on alliance airline programs to paid entries, this lounge can easily get quite full and in the case of my flight that morning it did. I initially struggled to find a seat and had to stand around ten minutes before some people cleared for a flight that was called.

In the lounge there’s a handful of toilets, a small buffet area and mostly seating. Those looking for a shower mid transit or prior to a flight will have to look elsewhere as I couldn’t find any in this lounge.

 

Refresh Me (Bathroom/ spa facilities)

As mentioned prior there are no shower facilities and limited toilets. I found whenever I went to the bathroom there was a line for the toilet (no good). Bathrooms were generally clean but nothing outstanding in my opinion.

Bread and butter (food and drink)

 

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The food and drink section here was very underwhelming. The buffet area was tiny and only offered a handful of food options from salads (sorry mostly salads), some pastries and eggs. On the drinks side of things, there was sadly nothing alcoholic that could help you erase the memories of spending time in this lounge. Instead fridges were stocked with soft drink, juice and water. Also on hand was a couple of coffee machines that looked like they had seen better days. I noticed a couple of patrons struggled to get boiling water to pour from these machines and the coffee from them didn’t look too enticing either.

If there was a redeeming feature about the food/ drinks section it was the large glass bottles of sparkling Perrier water on offer. Simply take the bottle to your table and enjoy. For me this was certainly not a bad way to hydrate oneself prior to boarding.

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The area could be dramatically improved with a wider range of options and more space but again this is something that would require a total lounge redesign/ revamp.

Verdict

Dan Lounge sounds appealing on paper as a 24 hour lounge, giving those in transit an option to relax instead of sitting around the rather unfriendly Ben Gurion Airport for hours on end. However the food and drink options were disappointingly slim and lack of seating and time spent waiting around for seating to free up was terrible, especially after getting up for an early flight. In general the lack of space and poor seating design makes this lounge fall flat in terms of an enjoyable experience.

If you’re not a Priority Pass or top tier airline alliance program member I’d avoid this lounge as I wouldn’t pay entry for this lounge, instead looking at a the range of food outlets within the airport for a drink/ snack. Overall the lounge isn’t as horrifying as some of the stories online but it certainly doesn’t shake some of the key negative aspects that have been echoed on these forums either. A very average experience not worth arriving at the airport earlier for.

Comments

Have you experienced the Dan Lounge in Ben Gurion Israel? If so how was your experience in the lounge? Love to hear your thoughts and what you think has been your best lounge experience to date.

 

Qantas offers first plane bookable with points only

One of the biggest complaints for many frequent flyers is the inability to redeem their points/ miles for reward seats on airlines. The frustation of lack of availabilty means in turn frequent flyers are having points simply sit in their accounts. Qantas has been pushing the envelope of late when it comes to passenger experience. When they made an announcement on their next venture, it came at no surprise it’d be equally compelling.

The Australian airline has announced they’ll offer a series of dedicated frequent flyer redemption flights across their network with seats only available to those redeeming Qantas points. The innovatively titled Points Plane initiative will see the first plane to be bookable only on points depart 21 October 2019 from Melbourne to Tokyo Narita.

Using my personal favourite Qantas aircraft the A380, Qantas Frequent Flyer members will have the chance to book all 484 seats on this flight (14 first class, 64 business class, 35 premium economy, and 371 economy seats) at the ‘classic’ award level.

Redemption costs for the flight are:

  • Economy seat – 35000 Qantas points
  • Premium economy seat – 54000 Qantas points
  • Business class seat – 72000 Qantas points
  • First class seat – 108000 points

The seats are available on a first come first served basis. Those fortunate to be successful in booking a flight on the Points Plane can expect to be treated to a special inflight service that includes a cocktail and meal service, pajamas for all passengers (not just those in the front end or in the A380s case the top end) and inflight giveaways.

A return leg is also on offer for 26 October 26 2019 but those hoping for an A380 experience again will be disappointed to find the aircraft is an A330. Qantas believes those returning may stay beyond the initial date as part of their trip and so the aircraft does not require the same patronage.

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What do you think of the Qantas announcement? Would you be keen to book a trip on the Points Plane? I’m eager to hear your thoughts.

QANTAS SYD- SAN FRAN LEG TO GET B787

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Like many of you I’m a fan of the B747 but unfortunately her days are numbered with several of airlines. The Queen of the skies is heading for retirement with Qantas by the end of 2020. Some routes will see her depart sooner in the interim with Qantas announcing that she will be replaced by their Dreamliner B787 on its Sydney – San Francisco route. The B787 will move take off daily from 4 December 2019.

Whilst it’s sad to see the Queen disappear from this route there’s no denying the level of technological (as well as comfort) improvements that’ll be given to passengers flying on the B787. Gone will be the 2-2-2 business class seating arrangement, replaced instead by Qantas superb business suite in a 1-2-1 configuration.

Like anything there’s a downside and it’s Qantas’ new premium economy cabin. The leg room and space feels worse than its economy section yet you’re paying more for the pleasure of feeling squashed. Personally I would rather fly economy over that seat or upgrade to business (yes the design flaw is really that bad).

Mixed feelings of sorts on the new Qantas dreamliner route but at the end of the day, it is an upgrade!

 

 

CATHAY PACIFIC THE PIER FIRST CLASS LOUNGE HONG KONG: REVIEW

Alliance: Oneworld

Location: Hong Kong International Airport, Terminal 1, Level 6, near Gate 63

Lounge Rating: 5 Stars (I would go beyond 5/5 if I could!)

 

 

You would’ve come across those top 10 First Class Lounge lists or best lounges in the world articles where some typical points hack would have written up online for you to salivate over. They become the desirable among the frequent flying elite and are in themselves a must go to destination.  For me one of those lounges is the Qantas Sydney First Class International Lounge. It’s exquisite and worth arriving early for.

For a while now I had heard great things about an equally (if not more) impressive lounge, The Pier First Class Lounge in Hong Kong Airport. So impressive is its offering that I was more looking forward to visiting the lounge versus revisiting Hong Kong again. So how did The Pier stack up? Was the lounge worthy of the hype. I simply had to check in and find out…

Lounge access options

  • Lounge access is available for passengers who are:
    • Cathay Pacific/ Dragonair first class passengers
    • First class flyers Oneworld airline travelling passengers including British Airways and Qatar
    • Marco Polo Club Diamond, Diamond Plus and Diamond Invitation frequent flyers
    • Other Oneworld Emerald frequent flyers such as Qantas Platinum prior to flights with Cathay Pacific Qantas, etc

Lounge location and opening hours

The Pier is located at Level 6, Terminal 1, near Gate 63 and is open from from 5.30am, closed at 00.30am daily.

Ambience

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One of the first things you notice when you step into The Pier is the sheer size yet privacy of the place. This isn’t your normal lounge fit out. It truly is a space to relax, enjoy a meal or be productive without the distraction of the overall airport. The separation of the different, beautiful colour scheme and greenery add to the sense of luxury. This feels more like a 5 star hotel than lounge; again a testament to the work that Cathay has put into making the lounge the experience that it is today.

For those wishing to be productive, there’s a great office space called’ The Bureau’ which offers business travellers desks with computers and space for laptops as well as multiple  AC and USB power ports for those who need to be fully charged and tapped into all devices.

On the flip side for those wishing to be as unproductive as possible there’s a Library with some reading materials as well as eight Day Suites which include a single bed for those wanting to get some forty winks. Yes this lounge really has something for everyone!

 

Refresh Me (Bathroom/ spa facilities)

Having had a rather long day lining up and walking in the heat around Honkers, I made a b line to the bathroom to have a shower before my lounge meal and flight. Unlike other lounges I was able to get a shower instantly. The 14 shower suites are adorned with gorgeous brass fittings and my favourite, Aesop amenities. Let’s say that after my shower I was feeling more than refreshed but rejuvenated.

I applied for a spa treatment but sadly the appointments were booked out right until 11pm that night, well after my flight had taken to the skies (so sadly could not review that aspect of the lounge).

Bread and butter (food and drink)

 

One of my favourite aspects about the First Class Lounges like Qantas and now Cathay is their dining room space. Yes there is a buffet area option for those who do enjoy the ability to self serve and are time poor but for me, these spaces provide a chance to indulge in some truly great cuisine. The Pier did not disappoint with the lounge offer a restaurant space and bar at the back of the lounge. Simply pull up a chair and experience restaurant quality service. On the menu was a staggering amount of food and wine options, including three champagne choices. Due to the Easter period there was an additional Easter themed menu which in the end tempted me and found me mixing it up between some renown dishes and some more holiday spirit cuisine.

 

For the starter I choose the Easter a la coque egg and smoked salmon with fennel salad. Both were equally delicious and beautiful presented. Moving onto the mains I had the succulent mussel marinere with white wine and julienne fries. If I had an criticism here is that the dish was rather small and in turn I found myself order more, which lead me onto my second main the roasted leg of lamb. Again both were tasty, well cooked and looked divine.

To finish I couldn’t go past the Easter themed chocolate dessert which was a rich chocolate mousse Easter egg with orange marmalade….simply delicious! I complimented my dishes naturally with a mix between the vintage Thienot 2008 Brut and the Perrier Jouet NV (which is also served in the Qantas First Class lounge).

Throughout the dining experience the lovely waitress who served me was accommodating, friendly and very conversational. She was great in terms of offering insight into drink and food choices, even getting me onto the Cathay cocktail speciality Blue Dream which was quite a treat!  I did not have to wait long nor struggle to get the attention of wait staff. This really was the perfect lounge dining experience. I could not fault it.

Verdict

The Pier is one of those experiences where you don’t feel you are in a lounge. The atmosphere here is warm and inviting and never feels for a moment crowded. Normally you have to do a hot shoe shuffle to scramble for a seat in another lounge but not here at The Pier. The breakout spaces and use of lighting and fixtures is truly genius. For me it has become one of my favourite lounges in the world after one visit – yes it was THAT good! I will be back for sure and am willing to look at flight options that detour as a stopover in Hong Kong just to make it happen!

Comments

Have you experienced The Pier First Class Lounge in Hong Kong? Did you find the space as inviting and beautiful as my experience or was your time not as enjoyable? Love to hear your thoughts and what you think has been your best lounge experience to date.

Lufthansa orders new A350 and B787 aircraft

Lufthansa is ready to upgrade their aging aircraft of A340s, B747s (and surprisingly the not so aging A380) with a fresh order of 40 new aircraft from Airbus between 2022 and 2027. That’s right, the aging rockstar of the European skies is getting a makeover to a more youthful image thanks to a fresh batch of planes.

So how does the order stack up?

  • Lufthansa will add an addition 20 A350s to its already ordered 25 A350 order; in total 45 aircraft
  • Lufthansa will add an additional 20 Boeing 787-9s to its fleet
  • Lufthansa will remove six of their 14 Airbus A380s in 2022 and 2023, instead replacing them with their newly ordered A350s

The reasoning behind such a sweeping change is that the Lufthansa Group have identified a need to invest in more fuel efficient aircraft going forward as part of their commitment to sustainability. It is a pity that the A380 has come under this as their version of the aircraft in my opinion is one of the best in the skies. Thankfully not all of their A380 aircraft are being sold on (in fact it less than half of their total A380 fleet).

In addition having visited the Boeing factory last year I am surprised about the B747 announcement considering that Boeing has further orders for the aircraft from Lufthansa at the time (October 2018).

I’ll be curious to see how the fleet evolves for Lufthansa but will hold my breath on this one as the airline has had some mixed results in the past when it comes to new fleet rollouts.

QATAR LAUNCHES NEW ECONOMY SEAT

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Qatar Airways for a while had teased the world with its plans to introduce a new economy class seat and having seen their revolutionary business class product, I was hopeful they would also be revolutionary in the economy product.

Qatar have a habit of overhyping their launches (ie. their latest video/ film) and sometimes fails to deliver on the hype. This week the airline did it again with their new economy seat and whilst it’s a dramatic improvement to their current seat, it’s more enhancement than revolution.

There’s some great specification in it with the new seat featuring;

  • 13.3 inch 4K widescreens
  • Enhanced connectivity and faster wifi
  • Enhanced legroom
  • Adjustable, lightweight headrest
  • Semi-fixed back shell design with a 19 degree recline system
  • Pre-reclined position of six degrees for takeoff and landing
  • Dual multi-function tables for maximum adaptability and table space
  • USB Type C with high power fast charging capabilities

The biggest takeaway is obviously the widescreen TV and an innovative 19-degree recline system, meaning the seat will not recline by re-positioning the back of the seat and in turn impacting the space of the person behind you. Again these will improve the comfort of the passenger but overall not make a major difference to their journey.

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One thing that has impressed me however is nothing to do with the seat but the new ‘QCuisine’ for economy passengers which will feature new menu items and greater choices, including larger main courses and desserts. Perfect for the one like myself who is always left peckish from the small airline servings on the plane.

The seat which will debut on the A321neo this year will eventually be installed on their rest of its fleet

Innovation or simple enhancement? Keen to hear your thoughts on the new Qatar economy seat.

 

QANTAS DOMESTIC BUSINESS LOUNGE MELBOURNE: 2018 REVIEW

Alliance: Oneworld

Location: Melbourne Domestic Airport

Lounge Rating: 4.5 Stars

 

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Qantas has been undertaking a lounge renovation spree over the last couple of years. The lounge renovations were long needed in some destinations more than others and Melbourne was one of those airports that was crying out for an update. Whilst the domestic lounge faired ok over time, the Qantas Club next door was a bit of a design disaster. This year saw the renovation and reopening of the Melbourne Domestic Qantas Club lounge. Now the Domestic Business Lounge has unofficially opened its newly renovated doors to its top tier Qantas FF clientele and Oneworld equivalents. What does this mean?! Well a better lounge experience for starters but the catch is only half of it is open with the other half due to be unveiled to the public in a month’s time. The TAT made a visit to the lounge to see what all the fuss is about.

 

Lounge access options

  • Passengers with an onward Qantas or QantasLink business class flight
  • Travellers connecting to or from an international business or first class flight with Qantas, Emirates or a Oneworld airline, even if the domestic leg is booked in economy
  • Qantas Platinum and Platinum One frequent flyers before or after a same-day Qantas, QantasLink, Emirates, Jetstar* or Oneworld flight
  • Other Oneworld Emerald members when their next onward flight that day is with Qantas or QantasLink and carries a QF or other Oneworld flight number (no access when flying Jetstar)
  • Emirates Skywards Platinum cardholders where their next onward flight that day carries a QF or EK flight number and is operated by Qantas or QantasLink.

 

Lounge location and opening hours

The lounge is located after security on the right of the food court via an escalator on the first floor. The lounge operates from 5am til 10pm daily.

 

Ambience

 

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The lounge is new and as a result quite striking. It has a very Melbourne feel to it (the intention of Qantas’ new lounge design cue to reflect the state where the lounge is located). The tones of black and dark marble give the lounge a very upmarket bar feel. I feel Qantas has really captured well that Italian / trendy Melbourne-esque vibe. The new lounge space takes over the old Qantas Club space (Qantas Club has since been moved to the back of the first floor) and offers a lot of natural lighting with excellent tarmac view.

 

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As part of the refresh the bathrooms have also been given an overhaul with some nice aesthetic touches including individual mirrors as well as new marble benches and gold taps. If I had a home to call my own I would have this as my bathroom. Yes it is pretty darn flash without being too bling like the Emirates lounges.

 

Bread and butter (food and drink)

 

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As you would know by having read some of my other reviews I really love my food (and drink). Qantas really does a great job (especially in their new lounges) in offering cuisine that is carefully curated to reflect the dining experience of where the lounge is located. This is demonstrated in the showpiece of the new business lounge – the centrally located marble drinks bar. Here you can pull up a seat or take away a beer, wine or if you are feeling ambitious a spirit. There’s also barista-pulled coffee on offer as well as a cocktail hour offering between 5pm and 6pm. At the time of when I was in the lounge sangria was being served to passengers in their chairs. The sangria was quite strong but met the brief in terms of refreshing – exactly what a sangria should do!

 

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The new lounge sees a more spacious buffet area for hot and cold dishes. There is an emphasis on Asian dishes including fried rice, noodles and Asian greens. Qantas has also added their signature ‘Quench’ hydration station with hot teas and cool drinks. On today’s menu board there was a vegetable chowder, Mediterranean lamb with roasted potatoes and even scones with cream and jam (this menu item sent me back to times spent in the BA lounges in London). I sampled the lamb dish and scones and both were quite delicious.

It’s also anticipated that the Melbourne business lounge will have its own unique dining option in the form of a Spice Bar serving freshly-made noodles and Asian street food. Sadly I was unable to review this part as it’s part of the final lounge reveal in early November.

 

Verdict

It wasn’t too hard to improve on a product that was well and truly beyond its shelf life. The new Qantas Domestic Business Lounge really does pack a punch in terms of style and flair. The food and drink choices is on par with its gorgeous interiors. For half a product (the rest is set to open early November), this is one exciting preview for top tier Qantas frequent flyers. Qantas has done a great job in making this not only a space that is very Melbourne yet provides genuine warmth and comfort for those fortunate to spend time here waiting for their flight board. I look forward to seeing the rest of the lounge in November if this is a taste of what is to be expected.

 

Comments

Have you experienced the newly renovated Qantas Domestic Business Lounge in Melbourne? Love to hear from you about your time in lounge – did it shine or were you expecting something better?