JAPAN AIRLINES BUSINESS CLASS B787 LAX-OSAKA: REVIEW

Flight: JL69, LAX-OIX

Loyalty Scheme: JAL Mileage Bank (member of the Oneworld alliance)

Frequency: 1 X daily

Duration:  12 hours and 2 minutes

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JAL has a number of different business class seat variants flying internationally from the front facing APEX Sky Suite to the Herringbone Sky Suite III. Fortunate enough on a recent trip to the US via Japan, allowed the opportunity to fly  JAL a handful of times in J class. TAT was keen to see if the business seat in their Herringbone Sky Suite III stacked up to the awards hype that JAL had garnered for the last few years.

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The Seat

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One of the first things you notice about the JAL Business Class cabin layout of the Boeing 787-9 is the space around the cabin. Warmly lit with pinkish hue, the herringbone configuration of the cabin is laid out 1-2-1, with all seats getting direct aisle access and decent legroom. Being in 1A I was fortunate not only to have window views but a lot of extra legroom compared to the majority of other business seats in the plane, even when the seat is laying fully flat.

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The Sky Suite III is the latest business seat for JAL and is similar to that on what you’d find on Cathay and British Airways. Despite the cabin being full I felt a sense of privacy and tranquility largely thanks to the reverse herringbone design. On the seat were a pair of noise-cancelling headphones, JAL amenities kit, pair of grey slippers, pillow and blanket.

Storage wise there’s a small storage space in the center console and a personal mirror on the door. Beneath the storage compartment is a power outlet and USB port for those who liked to be charged up and working.

The bathrooms for a business cabin were rather disappointing. Whilst there are four on hand for business class passengers to use, you’d think you were in the economy cabin with no real luxurious touches on offer.

Entertain me

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The seat features a large 17″ touch-screen TV, which also included convenient back-lit buttons beneath the screen. The entertainment on offer was sadly lacking with only a handful of English films and television shows on offer. If you are fluent in Japanese you’d have a lot more options on offer to you.

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WiFi is available on this flight with a number of plans on offer. The prices were expensive so I avoided testing this option.

The Bread and Butter (food and drink)

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This was one of the jewels in JALs business crown. Japanese food is naturally beautiful, quite sophisticated in presentation and ultimately always appetising. JAL doesn’t fail to deliver on what I’m used to with Japanese fare.

Prior to take off JAL staff introduced themselves to all business class passengers and took drinks orders. From a choice of water, juice or champagne I went with the champagne which was the rather smooth Ayala Brut (a member of the Bollinger family). The drink was accompanied with a hot towel which unfortunately is nowhere near as pleasingly pipping hot as the ones you receive on middle eastern airlines.

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Being a mid afternoon flight out of LAX the meal services offered were dinner (a set Japanese or Western menu) and supper. There was also dine anytime options for those who weren’t feeling peckish or wanted to get some shut eye. Having flown JAL over to the USA too I was fortunate enough to compare both the Japanese and Western set menus. On this flight I went with the Japanese menu. Meal service was quite prompt and it didn’t take long for the crew to start distributing orders. Entrees/ starters were served first and were delicious yet simple.

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The main then followed with all the accompaniments from snow crab, beef ‘Tataki’ salad to Japanese omelette with salmon roe. Both the mains of braised pork and the seared salmon with tofu featured on the plate in smaller portions. The dishes complimented each other. I felt my tastebuds get taken on an exciting journey through Japanese cuisine. Yes it was that good!

Cabin crew cleared the dishes and asked if I would like some green tea and a mocha cake to cap off the meal. I did and whilst the green tea was refreshing, the mocha cake was a bit too moist and lacked flavour.

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Whilst I didn’t have the Western menu this time around, having flown and ordered the western menu a week earlier, I can vouch that it was equally impressive in taste and presentation. Below is an imagine of the Western menu for reference.

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The only downside slightly in the entire meal service was supper. Basically the supper was taking orders from the dine anytime menu which I could have done frankly…anytime. Despite this the limited options were delicious and well presented but by no means were as impressive as the Japanese and Western set menus on offer.

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Drink options on the flight were strong. Stand outs were the Ayala Brut as well as JALs signature Sky Time Kiwi. There’s a host of whites and red as well as other non alcoholic options should those not tickle your fancy.

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Verdict

Japan Airlines was good as expected but at the same time not outstanding. The cabin crew was attentive and friendly with even a couple of the girls sharing stories of their hometown Osaka to me. The personable touch was not unnoticed. The seat itself whilst not groundbreaking was indeed comfortable, smartly designed and oozed class.

Meal service (despite the somewhat disappointing supper service) was impressive. The food is some of the best there is served in the skies. JAL is a strong contender for one of the best business cabins in the Asian (and global) markets and should be considered by anyone travelling via or to/ from Japan.

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Comments

Have you experienced flying business on JALs B787-9? Did you love or dislike the flight? Hit up the comments section as I’m keen to hear your thoughts…

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AMERICAN AIRLINES BUSINESS CLASS B777 TOKYO – LAX: REVIEW

Flight: AA26, HND-LAX

Loyalty Scheme: AAdvantage (member of the Oneworld alliance)

Frequency: 1 daily

Duration:  10 hours and 5 minutes

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American Airlines for me is a delicate love hate relationship. Sometimes my experiences have been above and beyond amazing whilst some I’d rather forget quickly. It’s such a shame to feel this way about an airline, especially when coming just off (and comparing to) an excellent product in Japan Airlines’ J class.  Making the transfer between JAL to AA in Haneda was quiet seamless but was the flight experience on AA just as smooth?

The Seat

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By far one of AAs strongest selling points is that business class seat. The 777-300ER Business cabin has 52 seats in a 1-2-1 reverse herringbone configuration. I like this style of seat as it is open yet still relatively private. There’s an impressive amount of storage around the seat from a storage bin under the seat shelf, a chubby space above the seat and further storage beneath the window. All in all a great way to maximise your space without feeling cluttered by your own belongings. USB and universal power outlets are also available for those wanting to charge up and work away. The seat also lies flat should one wish to sleep.

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AA offers some lovely amenities in the form of their Caspar bedding. The pillows and bedding provided are lush and soft. Having slept on the bedding for a solid four hours I felt revived from my short snooze in the skies.

Gorgeous Cole Haan blue amenity kits are distributed throughout the cabin. They contain a nice mix of CO Bigelow toiletries, socks and toiletries.

Wifi was also available on this flight but I did not get round to testing this due to how expensive the plans were. Decent Bose noise cancelling headphones were also offered on this flight.

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There are six washrooms for business, including four shared with the premium economy cabin. The business cabin washrooms featured nicer amenities and touches as opposed to the PE cabin. There is no onboard shower unlike Etihad and Emirates.

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Entertain me

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Being an overnight flight I intended to maximise my time to sleep as best I could. That said when it comes to entertainment AA has one of the best IFE systems around and I couldn’t deny myself a film or two before getting forty winks. There’s always a stellar choice of films from Hollywood to across the globe for one to enjoy on the 15.4-inch HD-capable touchscreen monitor, including over 150 TV programs and 350 audio selections.

The Bread and Butter (food and drink)

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One of my favourite parts of any flights, the meal service was hit and miss. Upon taking my seat, it took a flight attendant to eventually offer me a drink five minutes before the cabin doors were closed to offer me a pre-departure drink. Out of habit I chose the champagne over the water and juice options. The champagne was served in a very cheap plastic cup which didn’t look anything special.

After take off the cabin crew came around to take orders from the menu. On today;’s flight AA offered a similar meal service to JAL, a western and Japanese meal. Having previous experienced issues ordering my first choice on AA, I decided prior to my flight to reserve my first meal choice which was the grilled beef fillet. The steak was surprisingly cooked to a medium style and wasn’t chewy. The accompanying salad was bland yet the tuna tataki starter was a great dish and packed a flavour punch. During the meal service I accompanied it with a Lange Classique Pinot Gris before switching back to the rather nice Collet Brut champagne. Both drinks were served in much more appealing glassware.

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For desert I couldn’t go past AAs famous traditional ice cream sundae. Offering a range of toppings this was one of the highlights of my meal service.  I requested a combo of butterscotch and seasonal berry. It was simply delicious!

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During the flight a snack bar is open for passengers feeling a bit peckish on the 10 hour flight. Keen to maximise my sleep I didn’t investigate this option further.

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Prior to landing breakfast was served an hour and a half out. I decided to enjoy a hearty all American breakfast comprising of scrambled eggs, roasted potatoes, bacon, mushrooms and a tomato with a green tea. It was pleasant but nothing to write home about. I normally would accompany my breakfast with a coffee but American filtered coffee isn’t really my style, so skipped my usual morning coffee altogether.

Both meal services were sluggishly slow and the staff were too swift when dealing with people during the service. Whilst the food itself was generally solid bar some questionable food presentation, AA really could really brush up on its customer service etiquette.

Verdict

Overall the flight experience on AA was good but not exceptional. For a business product when you pay more you naturally expect more. The seat and IFE are the key selling points of AA business. Whilst the meal service in general was good, AA does need to pick up the ball in terms of better food presentation and more importantly, warmer and more engaged cabin crew. Some of the FAs are lovely yet there are others onboard who feel burdened just to find out if they had a certain food item in the kitchen galley. It might not be Qatar or Emirates but AA business still soars above much of the competition.

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Comments

Have you experienced flying business on American Air line’s B777? Did you love or dislike the flight? Hit up the comments section as I’m keen to hear your thoughts…

JAPAN AIRLINES FIRST CLASS SAKURA LOUNGE TOKYO (HANEDA): REVIEW

Alliance: Oneworld

Location: Haneda (Tokyo) International Airport, Terminal 1

Lounge Rating: 4.5 Stars

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For as far as I can remember I’ve always been fascinated and had respect for Japan Airlines (JAL) as an airline. The airline is synonymous with outstanding customer service, strong product offerings and overall elegance. This extends to their lounges which are well presented and immaculate. I was keen to visit the First Class Lounge in Haneda after friends reported on how wonderful their experience was, including a must visit to the Red Suite. Fortunately I had the opportunity to visit the lounge twice on a recent trip. So how did the lounge stack up in terms of First Class lounges like The Pier in HK or the Concorde Lounge in the UK? I checked into the lounge to find out…

Lounge access options

  • Those travelling in JAL First Class
  • JAL Mileage Bank Diamond, Gold and Silver members
  • Oneworld Emerald members travelling on any Oneworld flight in any cabin of service

Lounge location and opening hours

The JAL First Class Lounge is located after security in the International Terminal on level 4. Located across from gate 112, the lounge can be accessed via an elevator or set of escalators leading up from the gate level. Opening hours for the lounge is from 6am – 2am, with only a closure period of four hours in the wee hours of the early morning.

Ambience

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Upon entering the lounge for the first time you’re greeted by a stunning hallway with gleaming marble floors, Japanese style partitions and artwork. Off the hallway are shower facilities to the left and a phone room and baggage storage to the right. Beyond the hallway are two main seating areas on either side of the dining space, a small business centre, The Red Suite, showers, bathroom, massage area and smoking room. The amount of seating as well as power outlets are generous. The furnishing style is light and elegant, and more importantly very comfortable.

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Speaking of the Red Suite, this by far was the room that most impressed. In a word stunning. I’ve not come across such a gorgeous room (not even in The Pier in HK) in a lounge before. Located at the back of the lounge, this adults only space offers a more relaxed space for those seeking quiet.

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The suite, beautifully decorated in mahogany colours and featuring Japan Airlines memorabilia, is broken up into four spaces. A library, play room, seating room and the all important champagne/sake bar (which comprises of a Laurent-Perrier stocked fridge and top notch sake). There’s also a shoe polishing service for those business flyers looking to spruce up before their next meeting. This was my favourite space in the lounge and found myself often returning to fill up on another sake or Laurent Perrier.

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I didn’t have the opportunity to visit the shower rooms but the restrooms were well appointed with lovely amenities as well as the iconic Japanese Super Toilet or Washlet (Woshuretto) as it’s known, which has all the dazzling and somewhat confusing array of features.

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Bread and butter (food and drink)

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The food selection is mainly self-serve, with a chef available during peak times (breakfast and dinner) to create made to order dishes. The selection is extensive but in comparison to other first lounges I have visited it was a tad underwhelming. Some individual items like the sushi selection was delicious and highly recommended but the salads and bread options looked lacklustre and not well presented. The chef was the highlight of the area and at the time of my visit they were serving the original JAL burger which was quite tasty and went down a treat!

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There are also two self serve drink stations which include liquor, soft drinks, juice, and a beer machine. The selection on offer is decent but nowhere near as impressive as The Red Suite offering.

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Verdict

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The JAL First Class Lounge is definitely up there for me in terms of my all time favourites,  mainly due to the x factor of the Red Suite.  I fell in love with its beautiful interior, tranquil ambience and lovely nod to JALs aviation past. As an aviation geek walking around inspecting the memorabilia with Laurent-Perrier glass in hand has easily become one of my favourite airport lounge experiences.

Whilst the lounge isn’t The Pier in Hong Kong (a difficult task to follow), this lounge has easily become one of my favourites alongside the Qantas, Qatar and British Airways First lounges. I will definitely (and hopefully) be back to enjoy this stunning lounge again sometime in the near future.

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Comments

Have you experienced the JAL First Class Sakura Lounge at Tokyo’s Haneda Airport? Love to hear from you about your time in lounge – did it shine or were you expecting something better?

 

CATHAY PACIFIC BUSINESS LOUNGE MANILA: REVIEW

Alliance: Oneworld

Location: Manila  International Airport, Terminal 3

Lounge Rating: 4 Stars

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Based on my experience with Cathay I’ve found their lounges in general to be impressive, bar the one in Beijing which is in urgent need of attention. The lounges are bold, classy and well presented with the same service and attention to detail, providing visitors with a consistent experience. The lounges in Manila are generally disappointing, which is no surprise considering how bad the airport. However there’s a shining beacon that seems to get consistent praise online; the Cathay Business Lounge. Curious to see if the online hype was spot on, TAT decided to check in the CX Manila lounge to find out.

Lounge access options

  • Those travelling in Cathay business or first class
  • Marco Polo Club Diamond, Gold and Silver members
  • Oneworld Sapphire and Emerald members travelling on any Oneworld flight in any cabin of service

Lounge location and opening hours

The lounge is located at Terminal 3, on level 4 above Gate 114. Once you’ve cleared security and immigration, you will see signage to the lounges in front of you. There’s a lift that’ll take you up to the lounge just by Gate 114.

Ambience

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Upon entering the lounge you’re instantly hit with that signature Cathay lounge style; from the luxurious wooden walled interiors to the lovely greenery break out spaces that create a sense of both tranquillity and privacy. The space is a far cry from the manic surrounds of Manila’s Ninoy Aquino International Airport.

The lounge is divided into different zones for working, dining and relaxing, yet at the same time is open enough that you never feel enclosed.

For those keen to work away there’s an abundance of power and USB outlets throughout the lounge. If you don’t have your laptop on hand there’s also a small business area with three desktop computers for those wanting to punch out some work before they board.

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On the flip side the bathrooms were a tad disappointing due to a lack of showers (odd considering how hot Manila Airport is generally) and poor amenities compared to their usual Aesop range in other lounges.

Bread and butter (food and drink)

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Whilst it may not be on par with The Pier (my favourite Cathay lounge), it still serves a decent meal thanks to its signature Noodle Bar. The bar serves a variety of fresh made to order Hong Kong inspired street fare dishes. My visit offered an enticing wonton noodle soup and beef rice dish (both of which I ordered). When ordering you’ll be issued a buzzer which illuminates when your order is ready for collection.  The food served was delicious and well presented. There’s also a small self service snack area nearby the noodle bar which has a coffee machine and some light bites.

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I followed my meal up with a visit to the bar and ordered a negroni which was well mixed (bar staff here know their drinks quite well here). Also on offer was a wide range of cocktails and wines. Sadly champagne wasn’t on the menu (usually Cathay stocks a decent Moët & Chandon in their HK lounges) but instead an Australian sparkling which I decided to pass on. If something alcoholic doesn’t tickle your fancy you can also order a decent barista made coffee. Unfortunately if you are lactose intolerant or don’t want milk with your coffee, then you will be hard up for options.

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Verdict

The Cathay Business Lounge in Manila is a solid offering and by far one of the best satellite ones I have visited in Asia outside of Hong Kong. The space is sparse and peaceful and the food and drinks offering is solid. It would’ve been nice to have had a champagne option rather than the cheaper Australian sparkling and some showers for those wishing to feel fresh after coming in from the sticky heat of Manila. That said, overall it’s a good lounge to whittle away the time until one boards.

Comments

Have you experienced the Cathay Pacific Business Lounge in Manila? Love to hear from you about your time in lounge – did it shine or were you expecting something better?

 

AA BUSINESS CLASS B737 SAN FRANSISCO-LOS ANGELES: REVIEW

Flight: AA2312, SFO-LAX

Loyalty Scheme: AA Advantage (member of the Oneworld alliance)

Frequency: Multiple daily

Duration:  1 hour and 37 minutes

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AA is an airline Americans love to hate. Between their hit and miss staff, onboard product and planes, the experience can leave one feeling exceptionally happily or disappointed. TAT was prepared to take a gamble on the AA First Class (equivalent to domestic business in other countries) to see if AA could deliver the goods in terms of a premium product.

The Seat

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The business cabin comprises of a 2-2 layout across four rows. For this flight I was seated in 6F. Having the window seat provided me with some great glimpses across the Bay area, San Fran, along the California coastline and landing into Los Angeles. Each seat had 38 inches of pitch and were 20 inches wide. The seat does not lie flat but for the purposes of a short haul flight, this did not matter and the seat was more than comfortable.

Entertain me

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For me AA has one of the best IFE systems out there in terms of selection. Whenever I have flown with the airline I’ve never struggled to find something to listen or watch but more found it difficult to decide what to choose. My flight was no exception. The entertainment was provided on a 12.1 inch seatback touch screen which I found quite responsive and the clarity crisp.

Wifi was also offered on board but did not care to look at it with prices (even for 30 minutes use) quite pricey.

The Bread and Butter (food and drink)

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Prior to take off business passengers were offered a choice of beverage however when it came to the final row of business the flight attendant (FA) became distracted and did not follow through with an order for drinks. Once we were in the air the FA apologised due to some last minute operational issues he had to attend to and offered our row drinks first as a result prior to the meal service. Onboard this flight no meal were offered but more a snack basket comprising of chips, cookies and energy bars as well as a good choice of beverages.

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Being an early flight I didn’t order my go to (anything alcoholic like wine) and instead had an cranberry apple drink and a green tea. The FA during the flight came over and topped up my cran-apple drink. Whilst the food and drink options were light, the FAs onboard were very attentive and polite.

Verdict

For a short haul flight AA has a fairly decent J product. The seat and IFE seatback entertainment were more than satisfactory. It was disappointing that AA didn’t offer more in terms of the food options with the snacks not being much different in terms of quality over what was offered in coach. A more generous food offering would have made all the difference in terms of the onboard service experience.

Whilst the overall product isn’t as flashy at Jetblue’s Mint or Delta’s business product, after this flight, I would without hesitation fly the AA First Class product domestically again.

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Comments

Have you experienced flying business on AA domestically? Did you love or dislike the flight? Hit up the comments section as I’m keen to hear your thoughts…

QANTAS BUSINESS CLASS A380 SYD – LAX: REVIEW

Flight: QF11, SYD-LAX

Loyalty Scheme: Qantas Frequent Flyer (member of the Oneworld alliance)

Frequency: Multiple daily

Duration:  13.5 hours

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Qantas has a stranglehold of the USA market between the Australian east coast and key cities such as NYC, San Fran, Dallas and Los Angeles. Recently the airline announced it would also be pushing into new routes like Chicago from 2020. With that in mind I knew going to the States with Qantas was always going to be a sound choice. So how did the A380 stack up on the long haul flight from Sydney to Los Angeles? The Australian Traveller hopped onboard at the top end to find out…

The Seat

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Qantas has a stranglehold of the USA market between the Australian east coast and key cities such as NYC, San Fran, Dallas and Los Angeles. Recently the airline announced it would also be pushing into new routes like Chicago from 2020. With that in mind I knew going to the States with Qantas was always going to be a sound choice. So how did the A380 stack up on the long haul flight from Sydney to Los Angeles? The Australian Traveller hopped onboard at the top end to find out…Qantas has a stranglehold of the USA market between the Australian east coast and key cities such as NYC, San Fran, Dallas and Los Angeles. Recently the airline announced it would also be pushing into new routes like Chicago from 2020. With that in mind I knew going to the States with Qantas was always going to be a sound choice. So how did the A380 stack up on the long haul flight from Sydney to Los Angeles? The Australian Traveller hopped onboard at the top end to find out…

One thing that’s instantly noticeable compared to Qantas’ new B787s and converted A330s is that the A380 retains the older generation Skybed II business class seat. This means for those playing at home it’s not very private and is configured in a 2-2-2 seat layout (which means that delicate hop over the neighbour mid flight when they’re reclined and asleep) .

Despite the seats possessing a generous amount of  leg room (78-inch pitch), storage space was seriously lacking around the seat itself. When the bed lays fully flat it offered a sense of privacy thanks to the cocoon of the hard shell surrounding the seat. Sadly the seat was showing its age with the end sagging slightly which in turn made my sleeping position a little uncomfortable at times.

On my seat when I first boarded was a rather charming amenities kit which has all the essentials including some lovely Aspar products as well as a pair of the iconic Qantas pajamas. It was rather ambitious for Qantas to leave a pair there considering they were making an assumption on what size I am.

Entertain me

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Qantas without fail always has a strong selection of film and television to enjoy on their IFEs. All business class seats have a 12.1-inch touchscreen which pops up the side of the seat and then swivelled into position to sit in front of you. The quality of the screen which is perfectly fine to view, is no match for Qantas’ better A330 and B787 business class IFE screens. All business class passengers are provided with noise cancelling headphones.

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For those not wanting to watch a screen and more want to go for a stretch or do some socialising, Qantas has a small lounge space in the front of the top deck. Unlike Emirates and Qatar, the space is a wasted opportunity. There’s no bar but rather a long lounge running along the length of the wall. At the time I entered it was heaving with young children and their mothers. It was clearly not a space I wished to relax in. It’s believed that the new revamp of the A380 will include a new lounge area which I hope will be a lot more aligned with the Emirates lounge space on board than what is currently offered on Qantas.

The Bread and Butter (food and drink)

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Qantas is one of the best when it comes to food and wine presentation and this flight was no exception. Sure it wasn’t on par with Qatar’s incomparable meal service, it was still a highlight. Being a morning flight out of Sydney, there were two key meal services; lunch and breakfast (in preparation for landing into the US the day same day during the breakfast rush). Prior to take off Qantas offered passengers a glass of still or sparkling water or Duval-Leroy Brut champagne. I went with the champagne as a way to toast in the beginning of my getaway to the USA.

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Lunch was served an hour into the flight. For appetiser I went with the dumplings which were quite succulent and full of flavour. The main followed and the choices were a lot more abundant  from a seared barramundi, a chicken breast with potato gratin and roasted vegetables to a spicy beef tagine. I chose the barramundi. It went nicely with my topped up glass of champagne. Served alongside the main was a simple salad (which lacked any real flavour). Dessert closed the meal off nicely with some seasoned fruit and Maggie Beer ice cream.

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Flight attendant came around with breakfast cards for passengers to fill out before they closed out the lunch service. Being one who likes to start off the day with a big meal to power through I made sure I ticked a few of the boxes before getting in a movie or two and some shut eye.

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After sleeping six hours I awoke half an hour prior to Qantas commencing their breakfast service, which was abut two hours out from Los Angeles. Instead of the staggered dish serving process of the lunch service, the breakfast meal was brought out all at once.

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The breakfast was akin to what I would be served in an Australian cafe which is quite a delight. The ingredients and food offering looks not only delicious but rather healthy. I went with the poached eggs with pearl barley, kale and spinach salad as well as a serving of the buttermilk pancakes with baked rhubarb and cinnamon yoghurt. I accompanied the dishes with a cappuccino which came out nice and frothy, a green juice and a final glass of champagne (because it was 12pm somewhere in the world).

All in all the food and drinks were solid, tasty and the best part of my flight experience. If Qantas was a restaurant I would give it 4.5 out of 5 stars for its culinary side alone.

Verdict

I was initially apprehensive to fly the old Skybed II to the States. The idea of hopping over someone mid flight, let alone the lack of privacy was a concern. That said the seat was surprisingly still comfortable ten years on despite a little sagging in parts. I slept a solid six hours and felt rejuvenated for the rest of the day once I landed.

The entertainment was good but slightly disappointing due to the screen showing its age. The highlight however was the meal service for both lunch and breakfast. Qantas has a reputation for its dining and it did not falter. With the A380s set for a revamp later this year to the new business class seat, I cannot wait to see what a difference a better seat will do to enhance what is an already enjoyable experience. I will definitely be back onboard with Qantas if given the chance in the future!

Comments

Have you experienced flying business on the Qantas A380? Did you love or dislike the flight? Hit up the comments section as I’m keen to hear your thoughts…

American Airlines Flagship Lounge JFK – NYC: Review

Alliance: Oneworld

Location: John F. Kennedy International Airport, Terminal 8

Lounge Rating: 4.5 Stars

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I have this love/ hate relationship with AA. Sometimes their lounges, service and aircraft are on point and other times it’s frankly dismal. Some of AA’s lounges are tired and the food/ drink quality is sometimes better in the food court within the terminal. American has been in turn going through a revamp of late and are slowly changing the look and feel of their lounges, particularly around their Flagship lounges.

Last year American opened their new Flagship lounge at JFK and the feedback from those who have frequented it have been quite positive. Naturally being at JFK I was keen to see what all the fuss was about and if the fuss was justified (all whilst enjoy a champagne or two).

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Lounge access options

  • Traveling in AA intercontinental business or first class
  • Traveling to Los Angeles LAX or San Francisco SFO in first class
  • AA Concierge Key
  • oneworld Saphire and Emerald members traveling on any oneworld flight in any cabin of service
  • oneworld passengers traveling in business class on an intercontinental flight

Lounge location and opening hours

After clearing security, proceed to the Admirals Club signage until you reach the main entrance. You’ll find the Flagship Lounge off to the left, under the flags as you walk down the ramp from TSA screening. There is a lift and staircase that lead up to the Flagship Lounge. The lounge is open daily from 04:15 – 01:00.

Ambience

The feeling the moment you walk into the lounge is a warm and welcome. The use of colour tones and smart, yet simply furnishings add a lovely touch to what AA lounges usually don’t offer…inviting. Initial impressions is that it’s on par on an international level (yes finally AA!). It features a solid buffet, real champagne (hello lover!) and a make your own cocktail bar. Throughout my time spent in the lounge there never a moment that it felt crowded, instead it was rather peaceful, a rarity in such a bustling building like Terminal 8.

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At the back of the lounge was a quiet room/ space which is great for those who want to enjoy a drink/ bite to eat but without the noise of people traffic as they work away on their laptop. Next to that space was the bathrooms and shower suites which were nicely designed and well appointed with C.O. Bigelow toiletries; the same brand AA stocks uses in the business and first amenity kits.

Bread and butter (food and drink)

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As mentioned there’s a large buffet section which has some rather decent offerings including a number of  hot options for the lunch/ evening session during my visit including potatoes, pasta, salmon and even beef stir fry. There were also a number of cold options from meats and cheeses to salads. The food quality was tasty, fresh and much better than anything Admirals Lounge could produce.

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However the centerpiece of the Flagship lounge for me was the rather large communal table with a self-serve wine bar in the middle. Additionally there’s was an impressive selection of both red and white wines available. However I was disappointed they had one away with the Taittinger, instead choosing to serve Champagne Besserat de Bellefon. The drop itself was fine but nowhere near the standard or opulence of the Taittinger.

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Verdict

The AA Flagship lounge definitely sets a high standard for American based airport lounges but on the world scale compared to Emirates, Qatar, Cathay and Qantas to name a few, it falls slightly short. However the lounge is a great space to relax and enjoy some food or a drink in comfortable surrounds with a rather spectacular tarmac vista. The food and drink quality is way above the Admirals Club (not something difficult to achieve) and the design is fresh, clean and quite a showpiece for American. The airline should be proud! I’ll be back here for sure (note: I’ve visited once more since this review).

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Comments

Have you experienced the AA Flagship Lounge in NYC? Love to hear from you about your time in lounge – did it shine or were you expecting something better?