Qantas weighs in on hand luggage

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Qantas has begun weighing carry-on luggage of passengers at the gate as part of a crackdown on hand luggage exceeding the bag limit of 7kg. Baggage found to be overweight will be compulsorily checked in at the boarding gate. Not even Business Class passengers and Platinum One frequent flyers are exempt from the crackdown.

With the rise of a virtually contactless check in experience to the boarding gate, the process of weighing or checking in baggage has become nonexistent. Despite skipping check in due to checking in online, baggage should still meet the size and weight requirements of the airline’s baggage policy. However this often goes unchecked by full service airlines at the boarding gate.

Qantas is an airline that from living memory rarely ever weighed hand luggage at the gate but have decided that the growth of online checkin has seen the baggage policy sometimes abused by passengers. I can understand where the airline is coming from and there are some occasions where the hand luggage policy has been clearly abused but the weighing of all items, particularly if they’re only say 1-2 kgs over is a bit petty. For me on domestic flights I use hand luggage all the time, even when on a full service airline that includes checked luggage for free. It’s fast and convenient, especially when travelling for business as you don’t want to spend half an hour at baggage collection waiting for your bag.

Qantas says the random checks ensure each passenger has their fair share of overhead space whilst looking out for the safety of cabin crew who could potentially injure themselves lifting overweight luggage.

I’m divided on this issue as I can see both sides of the argument. In all fairness 7kgs is pretty light and pathetic. If hand luggage was increased to 9kg a piece I think anything over weight that should be stored underneath. As the expression goes, if you can’t lift it put it away.

It’ll be interesting to see how Qantas handles this new hand luggage in the months to come and whether it’ll further impact departure times for the airline, which for the majority of my QF flights are generally delayed.

Do you Qantas has gone too far in terms of randomly weighing hand luggage? I’m keen to hear your thoughts.

EMIRATES BUSINESS CLASS CHRISTCHURCH TO SYDNEY: REVIEW

Flight: EK413, Christchurch to Sydney (11 June 2018)
Loyalty Scheme: Skywards (partnership with Qantas FF)
Frequency: Daily
Duration: 18:05 – 19:25pm (3 hours and 20 minutes)
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Emirates has the largest fleet of A380s compared to any other carrier globally and for an Airbus fan like myself the odds of getting a seat on one are extremely high at the time of booking, particularly when the only other option is a B777. Over the Queen’s birthday weekend, I thought I would do a quick trip across the ditch from Australia to NZ to see the South Island. Last year Emirates removed flights between Sydney – Auckland and Sydney-Wellington, instead creating direct flight to Dubai rather than via Sydney and Melbourne.

The biggest losers out of the change were Australians who lost the easiest way to nab an A380 flight for a bargain for what would be deemed a domestic flight in terms of the flight time (it takes longer to fly east-west Australia than it does from the east coast to NZ). That said there is a loop hole (for now) where you can still enjoy the quick A380 hop but it means that you would need to go to Christchurch for the privilege. So how did my flight fare for the handful of hours spent up in the air and in the bar on the second deck?

The Seat

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One thing I love about the A380 business class as opposed to their B777 is that comes in a 1-2-1 layout, providing each passenger with direct access to the aisle. Additionally, the seats feel like a mini private suite, particularly for those along the window and when you are dining or laying down for a snooze, the aircraft noise is whisper quiet. Next to my seat was sizeable side table and a room temperature mini-bar stocked with water and soft drink.

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If there was any gripe about the seat is that it felt a tad dated and I use the word tad loosely as the quality is still strong but when you are comparing it to the newly released Emirates Business Class seats, you notice the difference. Also, be prepared for lots of faux wood. Emirates has a habit of loving bling and may have gone a little overboard here in that area.

As it was a short flight there was no point in trying to use the flat bed service particularly by the time the dinner service rolled through.

Entertain me

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All business class suites come with a 17-inch touchscreen that’s packed with over 2,000 ‘channels’ of movies, TV shows and audio. I struggled with the amount of choice to select a film as there were quite a few good flicks on offer (I ended up investing my time watching The Black Panther). On the other hand, the music selection was rather slim and the choice predominantly Arabic (which is great if your music tastes wonder that way).

There was also wifi on board for a charge but I did not consider this service offering to be able to report on it.

However those forms of entertainment pales in comparison to the inflight cocktail bar and lounge for business and first class passengers. Located at the end of the plane the area is a great place for stretching the legs, enjoying a few mojitos and socialising with fellow passengers.

I’ve been on a few Emirates flights where the bar provided a relaxing space to unwind but this flight was sadly a little different. The bar was overcrowded and standing room only. I blame the fact that many people who were upgraded from the flight being oversold decided to spend the time in the bar as it was their first time ever in business class. There was one woman who was getting a little drunk at the bar and was telling passengers she was on her seventh champagne. Geez how embarrassing! I didn’t know if I was on Emirates or at the local pub. Again, having experienced the bar and lounge on flights prior I know this wasn’t the norm but wouldn’t be impressed had it been my first time.

The Bread and Butter (food and drink)

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I’m greeted before take-off with a glass of Moët & Chandon Champagne, the inflight menu and a wine list. Despite the short flight it was still a full service, three course meal like the type you would experience on a Sydney to Dubai leg.

The meal service was awfully slow and took almost an hour before they came to serve me. In fact, I actually had to get their attention as the flight attendant accidentally skipped my seat when taking orders. The attention to detail was seriously lacking here. I didn’t know if it was due to the FAs having to deal with a full flight, particularly in business class as a lot were upgraded last minute or that the crew was understaffed. Nothing was personable about the service which is a shame because my last Emirates flight in business was the complete opposite.

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By the time the dinner was served I was already halfway through my film. The flight attendant brought out bread, a seasonal salad with balsamic and olive oil dressing and a seafood appetiser. The appetiser of smoked salmon and prawns was delicious, fresh and left me wanting more.

For mains there was a choice of salmon massman curry, pan fried beef fillet and grilled chicken with herb butter. I went with the beef. The beef was slightly tougher than I had expected despite requesting it medium rare. That said the thyme jus, potato gratin and mushrooms helped pack this dish with some flavoursome punch.

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With a bit of room left I decided to have dessert and went with not one, but two dishes – the lemon tart and a seasonal fruit platter. The lemon tart was on point and succulent to eat. The smooth texture of it was superb and was my favourite dish of the flight.

Drinks wise, I kept the flow of the Moet coming until the main where I then switched to a lovely but quite heavy red from Chateau Moulin Riche. It was a 10 year old drop that had lovely aromas of blackberry and prunes and was a great accompaniment to my beef.

Other than the slow service, the food itself was quite good.

Verdict

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Being a public holiday, the flight was busy as a result of being oversold. People who were in economy were upgraded for free and in turn made the bar quite crowded for an area that traditionally is a bit quieter and more relaxing. Besides the slow service the experience was overall pleasant and a great way to spend a few hours kicking back with a Moet. Would I do it again? Even with the crowds? Absolutely!

Comments

Have you experienced Emirates business class? Did you love or dislike the product offering? Hit up the comments section as I’m keen to hear your thoughts…

QANTAS BOLSTERS FLIGHTS TO JAKARTA, SINGAPORE AND NOUMEA

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Qantas will operate additional Airbus A330 services on the Sydney-Singapore and Sydney-Jakarta routes from December 2018.

From 14 December, a third Sydney-Singapore service (QF83/84) will be added on Mondays, Fridays and Sundays. This brings the total Sydney-Singapore services to 17 a week, up three on the previous amount.

From 13 December, Sydney-Jakarta services (QF41/42) will also be bolstered from five to six weekly with the additional service operating on Thursdays.

From 12 December, the Sydney-Noumea service will increase from three to four times weekly with the additional B737 service operating on Wednesdays.

The new schedule is as follows:

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The new flights will be available for purchase next week.
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QANTAS TO LAUNCH PERTH-JOBURG FLIGHTS FROM DEC 2018

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For a long time I had wanted to visit South Africa due to my family’s heritage being linked there but getting was a bit of a problem with limited airline offerings being fairly slim to/ from there. A few years back Virgin Australia gave it a red hot go but pulled out of the market quickly and instead placed emphasis on a partnership with South African Airways.

Now Qantas has all but formally announced that it will expand their flights to Johannesburg by offering passengers a chance to connect on new non stop flights out of Perth.

Word on the tarmac suggests direct flights from Perth to Joburg would run four times per week from December 7 on an Airbus A330-200.

Flight QF65 would depart Perth at 12:45pm on Monday, Wednesday, Friday and Saturday and touch down in the evening in Joburg whilst QF66 would depart Joburg at 10:25pm on the same calendar days and touch down in Perth at 2pm the following afternoon.

The move would see Qantas adding additional direct flights to Joburg on top of their existing Sydney-Johannesburg B747 flights which fly six days a week.

It’s likely that business class passengers on Qantas’ Perth-Johannesburg flights will be able to relax and unwind in Qantas’ new Business Suites as opposed to the older SkyBeds in a 2-2-2 layout which is still operating on a handful of the Airbus A330-200.

Despite the flights operating from the new international wing of Qantas’ Perth T3 terminal rather than the T1 international terminal, it is understood that passengers and frequent flyers will not have to the ultra cool newly opened Perth International Transit Lounge. Instead these passengers will have to make do with the Qantas domestic business lounge at Perth’s T4 terminal. Whilst initially disappointing, I am hopeful that Qantas in time will better manage the flow of traffic in the new lounge and be willing to expand passenger accessibility to new international routes out of Perth.

A formal announcement is expected to be made over the next few weeks.

 

EMIRATES LAUNCHES NEW AUCKLAND TO BALI TO DUBAI FLIGHTS

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It seems the New Zealanders also have an appetite for Bali as much as their Australian counterparts with Emirates announcing they commence daily flights from Dubai to Auckland via Bali from 14 June 2018.

The UAE based airline announcement sees Emirates expanding their operations further into NZ with the new flight adding to their existing daily nonstop flight from Dubai to Auckland and Dubai via Sydney to Christchurch flights.

The route will be operated by a three class Boeing 777, featuring eight first class seats, 42 business class seats, and 304 economy seats. Currently this 777 will sadly not be retrofitted with the new business class seat, so if you don’t mind the hop over your fellow business passenger or a slightly angled sleep then you will lap this option up.

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The flight will depart as EK450 Dubai to Bali departing 6:55AM arriving 8:20PM, following on as EK450 Bali to Auckland departing 10:00PM arriving 10:00AM (+1 day)

From Auckland, the flight will operate as EK451 to Bali departing 12:40PM arriving 5:55PM, following on as EK451 Bali to Dubai departing 7:50PM arriving 12:45AM (+1 day).

Personally I welcome the announcement as it adds more upgrade and reward seats potential especially with the Asia Pacific region currently struggling to cope with demand. Yes it would be a slight detour for me but when the chance to sit towards the front is offered I don’t mind investing the extra handful of hours in the sky.

Comment

Will you be taking advantage of Emirates new Dubai to Bali to Auckland flight?

Qantas launches new safety video

Gone are the days when safety videos use to be a bit of a snooze fest, particularly for frequent flyers who endured the long video through gritted teeth on every flight. Now airlines are making these video ‘safety entertaining’.

Air NZ holds the crown for possessing some of the most engaging and hilarious videos out there and even the cute kitty in the 2014 United video even manages to make me crack a smile but it is Qantas’ savvy and stylish safety video from 2016 that impressed critics worldwide. Now Qantas has launched a follow up video and it is more fair dinkum ‘Aussie’ in flair.

Yes there are more of those glamorous locations with Cottesloe Beach in WA featuring but now the video has expanding to more global sectors with places like Chile, Tokyo and Joburg featuring to name a few.

I admit watching the Qantas video initially does has a sense of wow factor but after a few views like any form of entertainment (if one can call it that) it gets a tad dull. What is sadly lacking is a bit of sass such as the cheeky line from the 2016 video where a woman at a wedding flags the importance of knowing where the nearest exit is. Gold! I wonder how long it took the script writer to think of that one?!

Comments

What do you think of Qantas’ new safety video – love? Hate?

 

 

QANTAS ECONOMY CLASS A330 SYD – HONOLULU: REVIEW

Flight: QF3, Sydney – Honolulu (24 January 2018)
Loyalty Scheme: Qantas Frequent Flyer (a partner of the Oneworld program)
Frequency: 4 flights weekly
Duration: 10 hours

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Qantas operate a number of A330 aircraft (200 and 300 series). The aircraft predominately operates on flights domestically within Australia, New Zealand, Asia and Honolulu. The A330 operates in a two class configuration. This particular aircraft consists of 28 full flat business class seats and 272 standard economy seats.

 

 

The Seat

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Economy 26A. Upon entering this particularly A330, I was fortunate to experience the new generation Qantas interior which was kitted out with the Boeing 787 seats. The new seat does look the goods with a dropdown shelf built into the back of the seatback to support your own device, meaning you no longer have to hold your phone or tablet, or lie it on the tray table. 

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Despite Qantas claiming the new seat would offer better space (and to a degree it does), when reclined, the seat in front almost touches your knees and as a result makes it impossible to watch the TV screen nor be able to get out of ones chair.

Sleeping wise I really did struggle in this seat. Again with the seat reclined out in front I felt quite claustrophobic, hot and unable to really stretch out comfortably enough to allow my body to rest despite feeling drowsy during the flight.

 

Entertain me

One of the x factors about the new seat is its new entertainment screen. Much larger than previous Qantas economy seat variants including the current A380, the display is better for the eyes when viewing entertainment in the dark. The selection of movies, tv shows and audio onboard is extensive and good. I found myself struggling to view everything I wanted to watch during the flight.

Sadly there was no wifi on board. Power ports and USB charging ports were available at each seat to charge your devices.

 

The Bread and Butter (food and drink)

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Qantas is one who doesn’t do food and wine in halves, even in economy. I have always found the Qantas economy dining product to be very strong in this area. Soon after take off flight attendants came around and offered passengers a refreshing Bickford’s lemon, lime and bitters drink.

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An hour into the flight and dinner service was served. There were three choices for main including a vegetable lasagna and a southern style chicken with polenta. I went with the chicken option and the dish was flavoursome and delicious. However the chocolate pudding for dessert was a tad too sweet for my liking. I couldn’t even finish it despite its small size.

The service during dinner was odd at best with attendants impersonal, rushed and rather rude. When I went to order my dinner the flight attendant did not look at me once even when he went to hand me my dinner. I found that rather rude, no matter how swept off his feet he may have been.

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Before landing Qantas served a light breakfast. There were two choice on offer – a fresh fruit platter and a hot dish of a feta and spinach omelette with pork and apple sausage, bacon and braised beans. I went with the hot option and was not disappointed. It was the ideal meal to hit the spot before our decent into Honolulu.

 

Verdict

Qantas’ flight to Honolulu in economy was adequate but could have been better in terms of the service and comfort. The flight went like a blink of an eye (which is great when one is flying cattle class) but long enough that a bit of sleep would have been great. Sadly this was not the case with the seat generally uncomfortable, especially when the passenger in front is fully reclined.

Food, drink and entertainment earned top marks but again lacked the selection of its 747 and A380 counterparts (ie. no snack bar). I found myself struggling to get an snack other than rice crackers throughout the flight when I was peckish between meals. Again not great.

Overall the flight experience was decent but there was a lot of room for improvement.

 

Comment

Have you flown on the newly converted A330? I would love to hear if your experience was similar or better/ worse.