JAPAN AIRLINES BUSINESS CLASS B787 LAX-OSAKA: REVIEW

Flight: JL69, LAX-OIX

Loyalty Scheme: JAL Mileage Bank (member of the Oneworld alliance)

Frequency: 1 X daily

Duration:  12 hours and 2 minutes

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JAL has a number of different business class seat variants flying internationally from the front facing APEX Sky Suite to the Herringbone Sky Suite III. Fortunate enough on a recent trip to the US via Japan, allowed the opportunity to fly  JAL a handful of times in J class. TAT was keen to see if the business seat in their Herringbone Sky Suite III stacked up to the awards hype that JAL had garnered for the last few years.

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The Seat

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One of the first things you notice about the JAL Business Class cabin layout of the Boeing 787-9 is the space around the cabin. Warmly lit with pinkish hue, the herringbone configuration of the cabin is laid out 1-2-1, with all seats getting direct aisle access and decent legroom. Being in 1A I was fortunate not only to have window views but a lot of extra legroom compared to the majority of other business seats in the plane, even when the seat is laying fully flat.

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The Sky Suite III is the latest business seat for JAL and is similar to that on what you’d find on Cathay and British Airways. Despite the cabin being full I felt a sense of privacy and tranquility largely thanks to the reverse herringbone design. On the seat were a pair of noise-cancelling headphones, JAL amenities kit, pair of grey slippers, pillow and blanket.

Storage wise there’s a small storage space in the center console and a personal mirror on the door. Beneath the storage compartment is a power outlet and USB port for those who liked to be charged up and working.

The bathrooms for a business cabin were rather disappointing. Whilst there are four on hand for business class passengers to use, you’d think you were in the economy cabin with no real luxurious touches on offer.

Entertain me

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The seat features a large 17″ touch-screen TV, which also included convenient back-lit buttons beneath the screen. The entertainment on offer was sadly lacking with only a handful of English films and television shows on offer. If you are fluent in Japanese you’d have a lot more options on offer to you.

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WiFi is available on this flight with a number of plans on offer. The prices were expensive so I avoided testing this option.

The Bread and Butter (food and drink)

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This was one of the jewels in JALs business crown. Japanese food is naturally beautiful, quite sophisticated in presentation and ultimately always appetising. JAL doesn’t fail to deliver on what I’m used to with Japanese fare.

Prior to take off JAL staff introduced themselves to all business class passengers and took drinks orders. From a choice of water, juice or champagne I went with the champagne which was the rather smooth Ayala Brut (a member of the Bollinger family). The drink was accompanied with a hot towel which unfortunately is nowhere near as pleasingly pipping hot as the ones you receive on middle eastern airlines.

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Being a mid afternoon flight out of LAX the meal services offered were dinner (a set Japanese or Western menu) and supper. There was also dine anytime options for those who weren’t feeling peckish or wanted to get some shut eye. Having flown JAL over to the USA too I was fortunate enough to compare both the Japanese and Western set menus. On this flight I went with the Japanese menu. Meal service was quite prompt and it didn’t take long for the crew to start distributing orders. Entrees/ starters were served first and were delicious yet simple.

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The main then followed with all the accompaniments from snow crab, beef ‘Tataki’ salad to Japanese omelette with salmon roe. Both the mains of braised pork and the seared salmon with tofu featured on the plate in smaller portions. The dishes complimented each other. I felt my tastebuds get taken on an exciting journey through Japanese cuisine. Yes it was that good!

Cabin crew cleared the dishes and asked if I would like some green tea and a mocha cake to cap off the meal. I did and whilst the green tea was refreshing, the mocha cake was a bit too moist and lacked flavour.

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Whilst I didn’t have the Western menu this time around, having flown and ordered the western menu a week earlier, I can vouch that it was equally impressive in taste and presentation. Below is an imagine of the Western menu for reference.

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The only downside slightly in the entire meal service was supper. Basically the supper was taking orders from the dine anytime menu which I could have done frankly…anytime. Despite this the limited options were delicious and well presented but by no means were as impressive as the Japanese and Western set menus on offer.

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Drink options on the flight were strong. Stand outs were the Ayala Brut as well as JALs signature Sky Time Kiwi. There’s a host of whites and red as well as other non alcoholic options should those not tickle your fancy.

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Verdict

Japan Airlines was good as expected but at the same time not outstanding. The cabin crew was attentive and friendly with even a couple of the girls sharing stories of their hometown Osaka to me. The personable touch was not unnoticed. The seat itself whilst not groundbreaking was indeed comfortable, smartly designed and oozed class.

Meal service (despite the somewhat disappointing supper service) was impressive. The food is some of the best there is served in the skies. JAL is a strong contender for one of the best business cabins in the Asian (and global) markets and should be considered by anyone travelling via or to/ from Japan.

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Comments

Have you experienced flying business on JALs B787-9? Did you love or dislike the flight? Hit up the comments section as I’m keen to hear your thoughts…

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JAPAN AIRLINES FIRST CLASS SAKURA LOUNGE TOKYO (HANEDA): REVIEW

Alliance: Oneworld

Location: Haneda (Tokyo) International Airport, Terminal 1

Lounge Rating: 4.5 Stars

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For as far as I can remember I’ve always been fascinated and had respect for Japan Airlines (JAL) as an airline. The airline is synonymous with outstanding customer service, strong product offerings and overall elegance. This extends to their lounges which are well presented and immaculate. I was keen to visit the First Class Lounge in Haneda after friends reported on how wonderful their experience was, including a must visit to the Red Suite. Fortunately I had the opportunity to visit the lounge twice on a recent trip. So how did the lounge stack up in terms of First Class lounges like The Pier in HK or the Concorde Lounge in the UK? I checked into the lounge to find out…

Lounge access options

  • Those travelling in JAL First Class
  • JAL Mileage Bank Diamond, Gold and Silver members
  • Oneworld Emerald members travelling on any Oneworld flight in any cabin of service

Lounge location and opening hours

The JAL First Class Lounge is located after security in the International Terminal on level 4. Located across from gate 112, the lounge can be accessed via an elevator or set of escalators leading up from the gate level. Opening hours for the lounge is from 6am – 2am, with only a closure period of four hours in the wee hours of the early morning.

Ambience

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Upon entering the lounge for the first time you’re greeted by a stunning hallway with gleaming marble floors, Japanese style partitions and artwork. Off the hallway are shower facilities to the left and a phone room and baggage storage to the right. Beyond the hallway are two main seating areas on either side of the dining space, a small business centre, The Red Suite, showers, bathroom, massage area and smoking room. The amount of seating as well as power outlets are generous. The furnishing style is light and elegant, and more importantly very comfortable.

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Speaking of the Red Suite, this by far was the room that most impressed. In a word stunning. I’ve not come across such a gorgeous room (not even in The Pier in HK) in a lounge before. Located at the back of the lounge, this adults only space offers a more relaxed space for those seeking quiet.

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The suite, beautifully decorated in mahogany colours and featuring Japan Airlines memorabilia, is broken up into four spaces. A library, play room, seating room and the all important champagne/sake bar (which comprises of a Laurent-Perrier stocked fridge and top notch sake). There’s also a shoe polishing service for those business flyers looking to spruce up before their next meeting. This was my favourite space in the lounge and found myself often returning to fill up on another sake or Laurent Perrier.

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I didn’t have the opportunity to visit the shower rooms but the restrooms were well appointed with lovely amenities as well as the iconic Japanese Super Toilet or Washlet (Woshuretto) as it’s known, which has all the dazzling and somewhat confusing array of features.

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Bread and butter (food and drink)

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The food selection is mainly self-serve, with a chef available during peak times (breakfast and dinner) to create made to order dishes. The selection is extensive but in comparison to other first lounges I have visited it was a tad underwhelming. Some individual items like the sushi selection was delicious and highly recommended but the salads and bread options looked lacklustre and not well presented. The chef was the highlight of the area and at the time of my visit they were serving the original JAL burger which was quite tasty and went down a treat!

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There are also two self serve drink stations which include liquor, soft drinks, juice, and a beer machine. The selection on offer is decent but nowhere near as impressive as The Red Suite offering.

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Verdict

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The JAL First Class Lounge is definitely up there for me in terms of my all time favourites,  mainly due to the x factor of the Red Suite.  I fell in love with its beautiful interior, tranquil ambience and lovely nod to JALs aviation past. As an aviation geek walking around inspecting the memorabilia with Laurent-Perrier glass in hand has easily become one of my favourite airport lounge experiences.

Whilst the lounge isn’t The Pier in Hong Kong (a difficult task to follow), this lounge has easily become one of my favourites alongside the Qantas, Qatar and British Airways First lounges. I will definitely (and hopefully) be back to enjoy this stunning lounge again sometime in the near future.

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Comments

Have you experienced the JAL First Class Sakura Lounge at Tokyo’s Haneda Airport? Love to hear from you about your time in lounge – did it shine or were you expecting something better?

 

JAL BUSINESS CLASS B737 OSAKA- TOKYO: REVIEW

Flight: JL228, KIX-HND

Loyalty Scheme: JAL Mileage Bank (member of the Oneworld alliance)

Frequency: Multiple daily

Duration:  1.5 hours

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JAL domestically is known to enjoy one of the best value business class seats in the skies. For just ¥1,000 (~A$10) more than a regular economy ticket , one can enjoy a larger seat with legroom and a cocktail table to work and enjoy a drink. So how does the seat fare in terms of bang for buck? TAT took to the skies to find out on a recent flight between Osaka and Tokyo (Haneda).

The Seat

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The biggest selling point of this seat is well the seat and the extra space one enjoys with 38 inches compared to the 31 in economy. Also included is a armrest with a cocktail table and extendable leg rest. Configured in an interesting 2-3 layout, the seat feels more premium economy than business but for ¥1,000 more that’s nothing to complain about here.

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Entertain me

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Unfortunately there are no individual inflight entertainment options on domestic services, instead passengers are subject to the old school drop down screens. For those who don’t speak Japanese will struggle with the programming offered as there are no captions subtitles for the programs in English. Also on offer is a handful of radio channels which include chart hits as well as classical music options.

The Bread and Butter (food and drink)

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Don’t expect to see any meals served on JAL domestic flights, instead J passengers are treated to a drinks service. Drinks on offer include the usual soft drink suspects like Coca-Cola, water, green tea (hot or cold), juices and my personal favourite the JAL signature Sky Time drink which possesses a sweet but refreshing kiwi flavour. Considering the lack of food options and the lounge being closed in Osaka when I arrived, I requested a top up of both a Sky Time and beef soup.

It was disappointing that small snacks like pretzels or cheese and crackers were not offered along with the drinks.

Verdict

For ¥1,000 you really cannot complain about the extra room. I suspect the business lite business class was installed to compete with its bullet train competitors. It’s business with no thrills and the service onboard is exactly the same as you would experience in economy. It would have been nice to see some snacks provided to J passengers to enhance the overall flying experience a little. However for a higher return on status and points as well as a lot more leg room the business class seat on JAL is a no brainer purchase. I would fly this seat again!

Comments

Have you experienced flying business on a JAL domestically? Did you love or dislike the flight? Hit up the comments section as I’m keen to hear your thoughts…

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