Fiji Airways officially joins Oneworld Connect

1500,1500-5c07748112c040bbbb45699cdd799463-fiji-airways-920a.jpg

Fiji Airways this week officially became Oneworld Connect’s first partner. As a new partner it unlocks an array of benefits for Oneworld members. Oneworld Connect is intended to be an option for smaller airlines to join the alliance without having to pay the full membership costs due to the large costs associated with joining an alliance.

So what does this mean for those as part of the Oneworld program?

Prior to joining Oneworld Connect, priority boarding on Fiji Airways flights was reserved only for business class passengers and the airline’s Tabua Club members. The change will now priority boarding benefits expanded to all Oneworld members across all airports when travelling with Fiji Airways.

In addition customers from American, British Airways, Cathay Pacific and Qantas when flying on Fiji Airways will have the ability to earn and redeem miles (including earning status miles). The benefits will also be reciprocated for Fiji Airways Tabua frequent flyer members when flying on American, British Airways, Cathay Pacific and Qantas.

However unlike other Oneworld partners, Connect doesn’t offer Oneworld members access to FJ lounges or Oneworld when flying under an FJ coded flight. This means that unless you are flying FJ Business Class, you will not receive lounge access no matter your status. This is quite disappointing considering that Oneworld benefits like lounge access are highly regarded and for many are a main drawcard to being with an alliance.

If that isn’t disappointing, as you could tell not all Oneworld members are treated the same. Below is a chart breaking down the benefits for each airline.

In my view the new addition of FJ is better than no addition with some good benefits there in terms of points and boarding. However with some airlines treated more preferably than others as part of this new deal, I feel this has added a layer of confusion in terms of who is eligible for what. Additionally a lack of airport lounge access is disappointing and one can only hope will be reviewed soon. Time will tell if the Connect concept lasts the distance.

 

Qantas First Class Lounge Los Angeles: Review

thumbnail_20181024_211802.jpg

Alliance: Oneworld

Location: LAX Tom Bradley International Terminal

Lounge Rating: 4 Stars

Qantas possesses some of the best lounges in the world, namely their first class international lounges in Melbourne and Sydney. Outside of Australia the Qantas first class lounge experience is unfortunately scarce. A couple of years ago Qantas opened up a new first class lounge in LAX. Reviews, particularly from American media were highly favourable. I was recently in Los Angeles and was keen to see if the great ‘Australian lounge experience’ was indeed alive and well in the States but more importantly do they do Neil Perry’s salt and pepper squid the justice it deserves? I checked into the LAX Qantas First Lounge to find out.

Lounge access options

  • Qantas first class passengers, plus first class flyers of Oneworld partners British Airways, Cathay Pacific and Japan Airlines from Los Angeles
  • Qantas Platinum, Platinum One and Chairman’s Lounge frequent flyers travelling on a Qantas or Oneworld flight, including Qantas codeshare flights
  • Connecting passengers arriving on long-haul first class Oneworld flights
  • American Airlines’ first class passengers
  • Other Oneworld Emerald frequent flyers
  • American Airlines Executive Platinum and ConciergeKey members
  • Single-use Qantas first class lounge pass holders
  • Air France first class passengers

Lounge location and opening hours

After clearing security at the Tom Bradley International Terminal, proceed over the indoor ‘bridge’, turn left, and then take the lift up to level five, where you’ll arrive in front of the roo branded lounge entrance.

 

Ambience

thumbnail_20181024_211758.jpg

Initial impressions of the lounge is that it has a relaxed and unpretentious ambience. It doesn’t feel cluttered or people busy as first lounges in Australia. The rectangular shaped lounge space offers two main seating areas each furnished with quite comfortable large armchairs and a self serve wine and coffee area. Towards the back of the lounge is the dining room which is complete with a sit around bar that’s looked after by a bartender.

thumbnail_20181024_214127.jpg

Next door to the dining area are shower and toilet facilities that are equipped with Aspar wash products. I decided to take a shower prior to dining a la carte but found there was a line up for the shower spaces. Unlike the Emirates Dubai lounge I found the turn around of showers was quite speedy which is handy for anyone in a rush.

A big criticism is sadly the lack of natural lighting in the lounge with no tarmac views. As a result the lounge feels a tad dark but nowhere near as oppressive as the Qantas International Melbourne Business Lounge.

 

Bread and butter (food and drink)

thumbnail_20181024_211240.jpg

One thing that I always love and look forward to at a Qantas First Lounge is the cuisine. The airline’s partnership with Rockpool culinary king Neil Perry is one of the longest chef airline collaborations in aviation history. The dining area is an a la carte space where passengers are treated to restaurant service and quality. Being a late flight out of LAX the service was dinner focused.

thumbnail_20181024_212620.jpg

I started with the lounge’s signature salt and pepper squid dish which has become my go to starter. It was satisfying but not as good as the one I enjoyed in the Sydney first lounge two weeks prior. Moving onto mains I went with the grilled bass with corn puree. It was a lot more enticing than my entree and went down well with my champagne. I rounded out my meal with the sticky date pudding which was surprisingly lighter than I thought but packed a punch in terms of flavour.

thumbnail_20181024_214941.jpg

Unlike the first lounges in Sydney and Melbourne there was a lack of champagne choices which was quite disappointing. Fortunately I quite enjoy a drop of Pommery and managed to savour two glasses before my flight was called.

I do give the lounge big props in terms of turning around dishes after they’ve been ordered. The lounge was busy yet unlike the Australian counterparts, they managed to quickly bring dish to table without taking half an hour. I find that I often have to arrive earlier than I would like to at Australian lounges just so I don’t feel rushed when it comes to dining in the dining area before a flight. The LAX kitchen is like a machine and was a bevy of activity the entire time I was there. Despite the swift service, the staff were still as attentive and courteous as their Australian colleagues.

 

Verdict

The lounge is definitely one of the best in America and sets a new standard hopefully for Americans to follow. Qantas should be proud of its first product. It’s slick, well serviced and flies that Australian flag well in terms of cuisine. Sure there are a few little niggles here and there, particularly the lack of natural light but overall there’s no place I would rather be at Tom Bradley International Terminal to spend a couple of hours whilst waiting for my flight.

 

Comments

Have you experienced the Qantas International First Lounge in Los Angeles? Love to hear from you about your time in lounge – did it shine or were you expecting something better?

 

 

 

BRITISH AIRWAYS TERRACES LOUNGE SEATTLE: REVIEW

Alliance: Oneworld

Location: Seattle-Tacoma International Airport Airport Gate S

Lounge Rating: 3.5 Stars

 

thumbnail_20181022_095442.jpg

Whilst American Airlines is the dominant Oneworld carrier in America, their lounge product is sadly more sporadic and in parts of the States non-existent. Naturally I thought American would have a lounge in a port as large as Seattle but I discovered that was unfortunately not the case. That said British Airways has a lounge which is the only offering for passengers travelling on a Oneworld carrier. Despite the Oneworld website stating that the BA lounge was open to all Oneworld top tier members, the lounge has been known to pick and choose when they feel like letting partner members in. I encountered this type of attitude the moment I arrived at the lounge but after some perseverance I was fortunately let in. So is the BA Terraces Lounge in Seattle worth the early pit stop for a beverage or two before a flight? I was keen to find out…

Lounge access options

  • Lounge access is available for passengers who are:
    • flying on a scheduled British Airways flight in First
    • a Gold Member of the British Airways Executive Club on a scheduled flight operated by British Airways or one of our oneworld partners
    • an Emerald member of any of the oneworld airline frequent flyer programmes on a scheduled flight operated by British Airways or one of our oneworld partners
    • over the age of 18 years, or if under 18 years you are accompanied by a responsible adult. (Local laws relating to the consumption of alcohol will apply)

    As a Sapphire or Emerald member you are welcome to invite one single guest per each departure flight to join you in the lounge.

Lounge location and opening hours

The BA lounge located at the S gate is open 4 hours before the morning and evening flights with BA. Those with Oneworld flights outside of these times will have to slum it in the terminal.

 

Ambience

The ambience of the Terraces Lounge is dull at best. Whilst certainly not horrific the furnishing were tired and the general design bland. Some of the seats including mine showed signs of severe wear and tear. Overlooking that the location of the lounge provided some nice views across the tarmac (when Seattle isn’t foggy) as well as natural lighting.

The bathrooms were a different story and look like they had been modernised a couple of years ago. Shower facilities were also available to those who wised to have a flight before their international flight.

 

Bread and butter (food and drink)

thumbnail_20181022_095634.jpg

Unfortunately this is where the lounge suffered the most with slim pickings being the most apt way to define the food experience. Food wise there was nothing substantial to eat here. Everything was more of the snack variety such as crisps, cheeses and small sandwiches. Admittedly the cheeses sourced from Pikes Place Market were rather tasty.

thumbnail_20181022_095517.jpg

Drinks wise was also limited but the selection was well sourced with wines from France to New Zealand. I went with the Italian prosecco which is palatable. The highlight of the lounge was the bar service rather than self pour. The lady behind the bar was making some decent looking cocktails and mixers for those waiting around the lounge when I was there. The Terraces Lounge

 

Verdict

The Terraces Lounge isn’t something to write home about. The bland interior and rather rude reception was disconcerting. Despite the food offering was rather poor the bar service for drinks shone. Overall the experience was satisfactory but if I had to decide whether I wanted to spend more time in the lounge or the option of taking time having a Starbucks in downtown Seattle before my flight, I would take the Starbucks Seattle experience any day.

 

Comments

Have you experienced the British Airways Terraces Lounge in Seattle? Love to hear from you about your time in lounge – did it shine or were you expecting something better?

CATHAY PACIFIC FIRST CLASS LOUNGE TERM 3 LONDON HEATHROW: REVIEW

Alliance: Oneworld

Location: London Heathrow Airport Terminal 3

Lounge Rating: 4.5 Stars

 

thumbnail_20180911_124911.jpg

The Pier is highly regarded not only as one of Cathay Pacific’s best lounges but also one of the best on the global stage. It really isn’t hard to see why the moment you step into a Pier lounge from the high spec fittings to the quality of the food and beverage. I was recently in London where I had the opportunity before my international flight to spend an hour in the highly regarded ‘Pier mini’ lounge equivalent. Sure it isn’t on the large grand scale of the Hong Kong version but everything in terms of quality is matched. My question was despite its size, was it big on the wow factor?

Lounge access options

  • first class passengers on any Oneworld airline flying out of T3 (including Cathay Pacific, British Airways, Qantas, American Airlines and JAL)
  • travellers holding Oneworld Emerald status in their respective airline frequent flyer scheme (ie. Diamond and Diamond Plus tiers of Cathay Marco Polo Club)

 

Lounge location and opening hours

Cathay Pacific’s London Heathrow T3 lounges sit on the left corner of the terminal.Keep your eyes peeled after clearing security for a ‘Lounge C’ sign. The lounge which is positioned nearby to the British Airways and Qantas lounges is accessible via an elevator. The lounge operating hours are 5:30am–10:30pm daily.

 

Ambience

 

thumbnail_20180911_133716.jpg

 

The ambience of the lounge is striking, warm and engaging. I almost got sensory overload trying to soak in all the grandeur of this lounge. The pocket rocket packs a lot of sophisticated punch with its à la carte menu dining room and gorgeously appointed shower suites which includes Aesop shampoo and body wash (a win for me as an Aesop fan).

thumbnail_20180911_125050.jpg

The cosy environment is made possible thanks to its Living Room, which wraps around the lounge to face the tarmac in an L-shape layout. The beautiful wooden tones and greenery creates a sense of tranquillity and harmony – a godsend considering the lounge is situated in one of the busiest airports in the world. The lounge is served well with a lot of natural light from its floor to ceiling windows and for this avgeek, some fantastic runway views.

The only downside if anything is hopping in and out of the lounge to access the bathroom area which is also shared with the Cathay Business Lounge. Fortunately for me I was not here during peak hour but can imagine the traffic issue this bathroom would experiencing during peak times.

 

Bread and butter (food and drink)

thumbnail_20180911_132516.jpg

 

Like the Qantas First Lounge and BA Concorde lounge, there’s a restaurant dining space for those who prefer to enjoy a sit down meal in the Dining Room. My timing in the lounge saw me quickly obtain a seat but was also sadly at the mercy of the kitchen who were between meal serves (breakfast and transitioning into lunch). I didn’t want breakfast again so worked with what I could order from the menu. Since it was after midday in this part of the world I ordered a glass of Moet and Chandon.

thumbnail_20180911_125820.jpg

I wasn’t feeling too peckish but was inclined to sample some of the menu. I decided on a Shrimp Cocktail starter and a Wonton Noodles in Soup. Both were delicious and took my tastebuds back to my Hong Kong trip last year. Yes they were that pretty darn good; especially when paired with one of the best champagnes from France! It’s a shame I didn’t not get to sample any of their dessert menu due to the transition from breakfast to lunch service but based on what I enjoyed the dining experience was still a solid effort.

thumbnail_20180911_130655.jpg

For those wanting something more express and easily accessible there’s a small buffet section within the Living Room as well a a self pour drinks station. For those seeking a tended bar and greater food buffet selection I’d strongly recommend you visiting the Business Lounge next door instead.

 

Verdict

thumbnail_20180911_125039.jpg

For a ‘scaled down’ Pier lounge equivalent this lounge really wows. Food and drink is limited in the buffet area but then again the First Class lounge experience here is all about the Dining Room.Only negative about this lounge is that the small space it possesses can be a major issue during peak periods with overcrowding and line ups for both the bathrooms and dining space. The Cathay Pacific First Class lounge is the best option (Qantas isn’t far behind) in terms of the best lounge offering for Oneworld Emerald travellers flying from Terminal 3.

 

Comments

Have you experienced the Cathay Pacific First Class Lounge at Terminal 3 in London? Love to hear from you about your time in lounge – did it shine or were you expecting something better?

QANTAS DOMESTIC BUSINESS LOUNGE MELBOURNE: 2018 REVIEW

Alliance: Oneworld

Location: Melbourne Domestic Airport

Lounge Rating: 4.5 Stars

 

thumbnail_20180917_134455.jpg

Qantas has been undertaking a lounge renovation spree over the last couple of years. The lounge renovations were long needed in some destinations more than others and Melbourne was one of those airports that was crying out for an update. Whilst the domestic lounge faired ok over time, the Qantas Club next door was a bit of a design disaster. This year saw the renovation and reopening of the Melbourne Domestic Qantas Club lounge. Now the Domestic Business Lounge has unofficially opened its newly renovated doors to its top tier Qantas FF clientele and Oneworld equivalents. What does this mean?! Well a better lounge experience for starters but the catch is only half of it is open with the other half due to be unveiled to the public in a month’s time. The TAT made a visit to the lounge to see what all the fuss is about.

 

Lounge access options

  • Passengers with an onward Qantas or QantasLink business class flight
  • Travellers connecting to or from an international business or first class flight with Qantas, Emirates or a Oneworld airline, even if the domestic leg is booked in economy
  • Qantas Platinum and Platinum One frequent flyers before or after a same-day Qantas, QantasLink, Emirates, Jetstar* or Oneworld flight
  • Other Oneworld Emerald members when their next onward flight that day is with Qantas or QantasLink and carries a QF or other Oneworld flight number (no access when flying Jetstar)
  • Emirates Skywards Platinum cardholders where their next onward flight that day carries a QF or EK flight number and is operated by Qantas or QantasLink.

 

Lounge location and opening hours

The lounge is located after security on the right of the food court via an escalator on the first floor. The lounge operates from 5am til 10pm daily.

 

Ambience

 

thumbnail_20180917_134435.jpg

The lounge is new and as a result quite striking. It has a very Melbourne feel to it (the intention of Qantas’ new lounge design cue to reflect the state where the lounge is located). The tones of black and dark marble give the lounge a very upmarket bar feel. I feel Qantas has really captured well that Italian / trendy Melbourne-esque vibe. The new lounge space takes over the old Qantas Club space (Qantas Club has since been moved to the back of the first floor) and offers a lot of natural lighting with excellent tarmac view.

 

thumbnail_20180917_134327.jpg

As part of the refresh the bathrooms have also been given an overhaul with some nice aesthetic touches including individual mirrors as well as new marble benches and gold taps. If I had a home to call my own I would have this as my bathroom. Yes it is pretty darn flash without being too bling like the Emirates lounges.

 

Bread and butter (food and drink)

 

thumbnail_20180917_140120.jpg

As you would know by having read some of my other reviews I really love my food (and drink). Qantas really does a great job (especially in their new lounges) in offering cuisine that is carefully curated to reflect the dining experience of where the lounge is located. This is demonstrated in the showpiece of the new business lounge – the centrally located marble drinks bar. Here you can pull up a seat or take away a beer, wine or if you are feeling ambitious a spirit. There’s also barista-pulled coffee on offer as well as a cocktail hour offering between 5pm and 6pm. At the time of when I was in the lounge sangria was being served to passengers in their chairs. The sangria was quite strong but met the brief in terms of refreshing – exactly what a sangria should do!

 

thumbnail_20180917_134735.jpg

The new lounge sees a more spacious buffet area for hot and cold dishes. There is an emphasis on Asian dishes including fried rice, noodles and Asian greens. Qantas has also added their signature ‘Quench’ hydration station with hot teas and cool drinks. On today’s menu board there was a vegetable chowder, Mediterranean lamb with roasted potatoes and even scones with cream and jam (this menu item sent me back to times spent in the BA lounges in London). I sampled the lamb dish and scones and both were quite delicious.

It’s also anticipated that the Melbourne business lounge will have its own unique dining option in the form of a Spice Bar serving freshly-made noodles and Asian street food. Sadly I was unable to review this part as it’s part of the final lounge reveal in early November.

 

Verdict

It wasn’t too hard to improve on a product that was well and truly beyond its shelf life. The new Qantas Domestic Business Lounge really does pack a punch in terms of style and flair. The food and drink choices is on par with its gorgeous interiors. For half a product (the rest is set to open early November), this is one exciting preview for top tier Qantas frequent flyers. Qantas has done a great job in making this not only a space that is very Melbourne yet provides genuine warmth and comfort for those fortunate to spend time here waiting for their flight board. I look forward to seeing the rest of the lounge in November if this is a taste of what is to be expected.

 

Comments

Have you experienced the newly renovated Qantas Domestic Business Lounge in Melbourne? Love to hear from you about your time in lounge – did it shine or were you expecting something better?

 

BRITISH AIRWAYS GALLERIES FIRST LOUNGE TERMINAL 5 AT LONDON HEATHROW: REVIEW

Alliance: Oneworld

Location: London Heathrow Airport, Terminal 5

Lounge Rating: 4.5 Stars

thumbnail_20180817_173024.jpg

British Airways lounges, particularly their first class lounges, have always had a strong reputation and are viewed by many as some of the best in Europe alongside Swiss and Air France. Having previously used the BA Business Lounge a handful of times I felt that the standard in those were pretty good so naturally I was keen to see what BA had to offer in terms of their First Class offering.

 

Lounge access options

thumbnail_20180817_173220.jpg

Lounge access is available for passengers who are:

  • flying on a scheduled British Airways flight in First
  • a Gold Member of the British Airways Executive Club on a scheduled flight operated by British Airways or one of our oneworld partners
  • an Emerald member of any of the oneworld airline frequent flyer programmes on a scheduled flight operated by British Airways or one of our oneworld partners
  • over the age of 18 years, or if under 18 years you are accompanied by a responsible adult. (Local laws relating to the consumption of alcohol will apply)

As a Sapphire or Emerald member you are welcome to invite one single guest per each departure flight to join you in the lounge.

 

Lounge location and opening hours

The lounge can be accessed through the brand new First Wing area at the south end of the terminal. This allows you to use First class check in, go through a separate security channel and enter directly into the BA lounge. Should you not use this option you can access the lounge by going through either the North or South security check points and then enter the lounge complex on the ground floor at the south end of the terminal. It’s open from 5am-10.30pm daily.

 

Ambience

thumbnail_20180817_173418.jpg

The first thing I notice upon entering the lounge is how quiet the space (to the point that you could hear a pin drop). There’s no announcements of flights or the buzz of voices from chatter between people. The lounge felt as a result rather cold and was not helped by its strange configuration. Whilst the break out spaces were good for those wanting to get work done, the ambience of the place was almost nonexistent as a result. An example of this is the Champagne Bar or the new Union Coffee space. Whilst I love the concept for both, the spaces had 1-2 people in them at a time at best.

On one side of the Champagne Bar was a larger drinks bar complete with spirits, wines and non-alcoholic options whilst on the other side was a working space as well as the buffet food area known as the ‘The Deli’ and a ‘wine gallery’. The buffet selection was decent and had some of the best options I have seen in a lounge. The scones with cream and strawberries is so British it hurts but looked too good not to sample (which I did happily).

The area I liked most was the First Dining Room with its table service and great views of the tarmac for those like me who like a decent serving of plane spotting before taking off into the meal.

There’s also the Elemis Spa available to those on the day for those not flying first if there are appointments available. I did not have time to access this option and am unable to provide feedback on this.

 

 

Bread and butter (food and drink)

thumbnail_20180817_173102.jpg

The Champagne Bar and the Union Coffee space are great ideas but wasted opportunities. As I mentioned earlier they were both empty and that’s disappointing considering the investment. The champagne being served was Champagne Jeeper in either a Grand Brut or Grand Rose style. I had the Rose and it was delightful on the palate.

thumbnail_20180817_174042.jpg

Besides the scones and strawberries from ‘The Deli’ buffet section, I decided I’d dine with the table service at the First Dining Room. The menu is nowhere near extensive as the ones at Qantas or Cathay.

thumbnail_20180817_174816.jpg

From the options available I went with the BA Burger. The menu described the burger as having ‘flippin amazing burger sauce’ but when I went to try it, there was anything amazing about the burger. That said it was still quite delicious. If there was anything I would have liked to have seen is that the table dining service offer passengers more options to choose from. It was quite limiting for what BA deems as a ‘ first class lounge’.

thumbnail_20180817_180108.jpg

 

Verdict

The lounge does the job in terms of keeping me well fed and hydrated in a space away from the crazy activity of the terminal. Food and wine, particular the choice of champagne available in the lounge at the time was good quality. The x factor is all in the table dining service in the First Dining Room with the meals well portioned and deliciously tasty. If there’s any gripe it’d be the configuration. A sense of peace and privacy is essential in any lounge but this one was designed to the point that interaction with other human beings would seem almost non-existent. A livelier environment would have been welcomed. In addition comparing it to other ‘first lounges’ globally, this one doesn’t have the shine or personalised touch like those at Cathay Pacific or Qantas.

Would I return for another visit let alone another bite of that BA Burger? In response to both – in a heartbeat!

 

Comments

Have you experienced the BA Galleries First Class Lounge in Terminal 5 at Heathrow? Love to hear from you about your time in lounge – did it shine or were you expecting something better?

 

 

 

QANTAS STRUGGLE FOR ROOM AT THEIR SINGAPORE LOUNGE

When Qantas first entered its partnership with Emirates, it in turn saw the removal of Qantas using Singapore as its stopover hub between Australia and London. Instead that honour was given to Dubai. During that time Qantas opened a new lounge in Changi Airport, creating a single class premium lounge.

Fast forward to 2017 and Qantas as part of its Emirates 2.0 partnership decided that it would give Dubai to Emirates for QF coded flights and fly Qantas metal back into Singapore. Whilst this is quite strategic (due to the important Singapore business market for Qantas), it in turn has shot Qantas in the foot with the airline’s Changi lounge not built to meet the requirements of the new influx of people traffic into the lounge.

With three daily flights from Singapore on an A380 service ( Melbourne, Sydney and London), Qantas lounge capacity of 460 passengers was certainly going to experience issues. Added to the fact that Oneworld lounge options are slim unlike Hong Kong or the hotel-esq space of the Dubai Lounges, hundreds of passengers were bound to descend onto the Qantas lounge.

The struggle is real for Qantas with the airline now having to take measures in restricting access to the lounge. Before the restrictions came into play those travelling from first class right down to Qantas Club members (and even single use lounge passes) could enter.

To address peak crowding Qantas will turn away Qantas Club, lounge pass and to a degree some  Gold members from the lounge and direct them to the nearby SATS Premier lounge, also in Terminal 1. Qantas says that the redirection of traffic will be in place until September this year but judging by the lounge and what they can do in this time period I believe the restriction will be in place well beyond this time.

To compensate, those Qantas Club and Gold members who are redirected will receive 5,000 Qantas Points for their troubles but those holding Qantas single use lounge passes won’t be compensated but still offered the redirection.

This is part of a plan by Qantas to ensure that their top tier frequent flyers as well as first/ business passengers are ensured entry into the lounge.

I will be keen to see how Qantas addresses this but honestly you would think based on passenger numbers and the influx of flights they would have seen this coming. Naive perhaps? Yes but in the interim at least Qantas has a solution that should satisfy (most).

Have you experienced the squeeze at the Qantas Singapore lounge? Were you turned away?