BRITISH AIRWAYS TERRACES LOUNGE SEATTLE: REVIEW

Alliance: Oneworld

Location: Seattle-Tacoma International Airport Airport Gate S

Lounge Rating: 3.5 Stars

 

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Whilst American Airlines is the dominant Oneworld carrier in America, their lounge product is sadly more sporadic and in parts of the States non-existent. Naturally I thought American would have a lounge in a port as large as Seattle but I discovered that was unfortunately not the case. That said British Airways has a lounge which is the only offering for passengers travelling on a Oneworld carrier. Despite the Oneworld website stating that the BA lounge was open to all Oneworld top tier members, the lounge has been known to pick and choose when they feel like letting partner members in. I encountered this type of attitude the moment I arrived at the lounge but after some perseverance I was fortunately let in. So is the BA Terraces Lounge in Seattle worth the early pit stop for a beverage or two before a flight? I was keen to find out…

Lounge access options

  • Lounge access is available for passengers who are:
    • flying on a scheduled British Airways flight in First
    • a Gold Member of the British Airways Executive Club on a scheduled flight operated by British Airways or one of our oneworld partners
    • an Emerald member of any of the oneworld airline frequent flyer programmes on a scheduled flight operated by British Airways or one of our oneworld partners
    • over the age of 18 years, or if under 18 years you are accompanied by a responsible adult. (Local laws relating to the consumption of alcohol will apply)

    As a Sapphire or Emerald member you are welcome to invite one single guest per each departure flight to join you in the lounge.

Lounge location and opening hours

The BA lounge located at the S gate is open 4 hours before the morning and evening flights with BA. Those with Oneworld flights outside of these times will have to slum it in the terminal.

 

Ambience

The ambience of the Terraces Lounge is dull at best. Whilst certainly not horrific the furnishing were tired and the general design bland. Some of the seats including mine showed signs of severe wear and tear. Overlooking that the location of the lounge provided some nice views across the tarmac (when Seattle isn’t foggy) as well as natural lighting.

The bathrooms were a different story and look like they had been modernised a couple of years ago. Shower facilities were also available to those who wised to have a flight before their international flight.

 

Bread and butter (food and drink)

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Unfortunately this is where the lounge suffered the most with slim pickings being the most apt way to define the food experience. Food wise there was nothing substantial to eat here. Everything was more of the snack variety such as crisps, cheeses and small sandwiches. Admittedly the cheeses sourced from Pikes Place Market were rather tasty.

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Drinks wise was also limited but the selection was well sourced with wines from France to New Zealand. I went with the Italian prosecco which is palatable. The highlight of the lounge was the bar service rather than self pour. The lady behind the bar was making some decent looking cocktails and mixers for those waiting around the lounge when I was there. The Terraces Lounge

 

Verdict

The Terraces Lounge isn’t something to write home about. The bland interior and rather rude reception was disconcerting. Despite the food offering was rather poor the bar service for drinks shone. Overall the experience was satisfactory but if I had to decide whether I wanted to spend more time in the lounge or the option of taking time having a Starbucks in downtown Seattle before my flight, I would take the Starbucks Seattle experience any day.

 

Comments

Have you experienced the British Airways Terraces Lounge in Seattle? Love to hear from you about your time in lounge – did it shine or were you expecting something better?

QANTAS B787 BUSINESS CLASS PERTH TO LONDON: REVIEW

Flight: QF9, Perth – London

Loyalty Scheme: Qantas Frequent Flyer (Oneworld alliance)

Frequency: Daily

Duration: 17 hours and 20 minutes (aka extremely long!)

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Aviation geeks like myself live for travel and at times are willing to be gluttons for punishment, especially when doing it cattle style in economy class across vast distances just to get the experience of the airline and route. Qantas late last year made a bit of a song and dance about their delivery of new B787s which other airlines had possessed (including Jetstar) before them. That said it was their announcement of their new leg from Perth to London that got my attention with the B787 because wait for it, it’s a staggering 17 hrs non-stop. I thought it’s crazy as hell but let’s give this route a try (but only if I could do it in business class because economy just seemed unbearable at that distance!

 

The Seat

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One thing I love about the new Qantas business class layout internationally is their new 1-2-1 configuration. Gone are the days of hopping over (or worse falling over someone) to get to your seat. The business and premium cabins from what I could see where full and what I would expect on such a long flight. The seat itself was a Thompson aerospace designed seat which also features on Qantas A330 fleet. I like this seat as it is roomy, lies flat, is stylish, comfortable and more importantly private. The seat has several pre-sets, and there’s two options for take-off and landing. This allows passengers to not be completely upright which adds to the comfort level of the seat.

Additionally the seat has a large amount of storage space. It possesses a side table with storage and a decent sized arm rest on both sides. Centre seats enjoy a divider which is up but can be lowered if you want to chat to the passenger in the neighbouring seat. All seats are equipped with USB and power outlets so one can walk off the plane full charged once they arrive into London for a day of touring or business meetings.

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Before take off the flight attendant comes around with amenities kits and their signature kangaroo pajamas. The hostess whose name escapes me now was fantastic, engaging and funny. She made my flight just that little bit more special for her great customer service.

Sleeping wise I did not ask for the turn down service so cannot comment on this but for the  4 hours I did fall asleep I did feel at the end of the flight generally refreshed.

 

Entertain me

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All business class suites come with a 15.5 inch touchscreen television. The choice of movies, music and tv shows on offer is fairly decent but some of the movies I saw on my last international flight (2 months earlier) seem to be lingering around heavily within the ‘premiere’ section of the IFE. A few more new film choices would be welcomed for such a long flight (yes I do keep emphasising that part intentionally).

Noise cancelling headphones are also provided to all business class passengers.

 

The Bread and Butter (food and drink)

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I’m greeted before take-off with a glass of Charles Heidsieck Brut Reserve and a copy of the inflight food and drink menu. The menu was striking with the design influenced by Australia’s beautiful landscapes. Accompanying the menu was a breakfast card that allowed passengers to order what they wished so that their sleep time could be maximised throughout the flight. An aperitif was served along with Qantas signature Dreamliner cocktail. I am not completely sure what was in it but the FA told me tequila which is something I don’t usually drink but in this case though why not. Summery at best describes it but quite strong.

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An hour into the flight dinner was served.  The three course menu (refer to image) offered a range of light and heavier dishes. I ordered the Tuna Poke Salad with Wakame and Sesame Soy Dressing which I found was quite delicious and light. The perfect entree for me to start with.

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For mains they ranged from Hokkien Noodles with Eggplant to Seared Con Bay Barramundi with Herbed Garlic Potatoes but at the end decided to taste the Beef Fillet with Soft Polenta, Caramelised Onion and Sage. The meat was unfortunately a little tough despite requesting medium rare. The rest of the dish was nice but as a whole I was slightly disappointed.

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For dessert I went with seasonal fruits and Maggie Beer Ice Cream and the combination together was divine and a good way to finish off my meal.

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When it came to breakfast I was relieved I ticked a few options because that long flight had me quite peckish. I went with the Bacon, Egg and Tomato Brioche Roll, yoghurt, fruit salad and a Botanica Cold Pressed Juice. They meal itself was satisfying and whilst simple that roll was the ideal way to help relieve me of any cravings I may have had before that meal was laid out in front of me.

Drinks wise, Qantas is renowned for having a great selection and proudly promoted on the menu as having won this year’s best Cellar In The Sky Award. Generally I would agree but on this flight the drinks list did not grab me. The wine choices disappointed and I would have expected more from the champagne with a better quality one for the business cabin.

Overall the meal service and food was of a good standard but could have had a few nice additions to make it really shine.

 

Verdict

The flight over initially seemed long but half way through it seemed to race by. The business class seat was of excellent quality and sleeping in it didn’t seem too much of an issue for the majority of the cabin who were in the land of nod for most of the flight. The crew were friendly and attentive and the food and drink service was good but could be improved. The question is would I do it again? In business class – yes!

 

Comments

Have you experienced flying QF9/10 between London and Perth? Did you love or dislike the flight? Hit up the comments section as I’m keen to hear your thoughts

BOEING KEEPS ANTONOV FLYING

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Thank you Boeing (that’s all I can say)! The US airline last week has stepped in to rescue Ukrainian plane maker Antonov, who are best known for producing the world’s largest aircraft, the An-225.

Hamstrung after years spent heavily relying on Russian imports, Antonov production collapsed following Moscow’s annexation of Crimea in 2014. Enter Aviall the parts, equipment and services unit arm of Boeing. They plan to build eight Antonov aircraft yearly from the end of 2019.

I’m really pleased to see Boeing come to the rescue here. I feel in love with the world’s largest aircraft when it blasted onto the big screen in the Bond film Die Another Day. Up to that point in time I had never seen an aircraft so monolithic, so imposing. It made even the B747 at the time seem tiny in comparison.  It’s a shame that the plane maker’s fortunes took such a hit but I am hopeful that the Boeing venture will ensure it continues to fly the world’s skies for many years to come.

REVIEW: TIGER AIRWAYS TT247 B737; SYD-MELB

Flight: TT247, Sydney-Melbourne (17 July 2018)
Loyalty Scheme: N/A
Frequency: Multiple flights daily
Duration: 1 hr and 20 mints
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For years Tiger Airways had a shocking reputation, often seen as more pleb than budget compared to its competitor Jetstar. Heck Jetstar feels like a premium airline in comparison. When I first flew the airline it was a nightmare and vowed never to fly them again but here I am five years later and giving the airline another chance. Is this airline tiger still toothless or has it found the bite to be successful? TAT got onboard to find out.
The flight was delayed by half an hour from an incoming Tiger aircraft from Adelaide. The lack of announcements left many people baffled as to when they were going to start boarding. A positive unlike Jetstar is that the ground staff weren’t going out with a measuring tape and weights to assess passengers’ bags before boarding.

Seat

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Initial impressions count and stepping onto the plane for the first time I found the interior was fresh with newly fitted leather black seating with orange headrests throughout the cabin. I was flying one of the newly refitted Tiger aircraft and can confidentially say it has come a long way since it grey and beige interior days.

The cabin is all economy seating. One thing I noticed immediately when I sat down was how roomy the seats and leg space was. This was a pleasant surprise. Unlike Jetstar which usually had my knees touching the seat in front, Tiger offered enough room to stretch out the legs comfortably for a short flight.

Entertain me

Nothing to see here unless you find your weird fellow passengers some form of entertainment.

Wine and dine me (the food)

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Tiger being budget is a buy on board airline. There are no thrills unless you’re willing to put up the dollars. I had pre-purchased during the booking stage online a pie and sausage roll dish. All meals on Tiger include a free drink. When the cabin crew came round with the cabin service I was the first to be served my meal. The service was swift, relatively friendly but sadly not personalised.

 

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The food itself was tasty and simple and did the trick for the short plane ride. Pricing for the meal was on par with Jetstar but the bonus of the free drink was a nice extra that is  sadly missing with most Jetstar meals.

Summary

The short flight was more than enough for me on Tiger. The experience overall was a hell of a lot better than my first flight with them years ago. The interior of the cabin, seating and little food extras definitely added a bit of spark to what would have been a rather dull flight. Would I fly them again? They wouldn’t be my preferred option but if I had to look at options for a short haul 1-2 hour flight then Tiger would definitely be on my list of choices.

 

Service: 3 Stars

Seating: 3 stars

Food: 3 Stars

 

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EMIRATES BUSINESS CLASS CHRISTCHURCH TO SYDNEY: REVIEW

Flight: EK413, Christchurch to Sydney (11 June 2018)
Loyalty Scheme: Skywards (partnership with Qantas FF)
Frequency: Daily
Duration: 18:05 – 19:25pm (3 hours and 20 minutes)
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Emirates has the largest fleet of A380s compared to any other carrier globally and for an Airbus fan like myself the odds of getting a seat on one are extremely high at the time of booking, particularly when the only other option is a B777. Over the Queen’s birthday weekend, I thought I would do a quick trip across the ditch from Australia to NZ to see the South Island. Last year Emirates removed flights between Sydney – Auckland and Sydney-Wellington, instead creating direct flight to Dubai rather than via Sydney and Melbourne.

The biggest losers out of the change were Australians who lost the easiest way to nab an A380 flight for a bargain for what would be deemed a domestic flight in terms of the flight time (it takes longer to fly east-west Australia than it does from the east coast to NZ). That said there is a loop hole (for now) where you can still enjoy the quick A380 hop but it means that you would need to go to Christchurch for the privilege. So how did my flight fare for the handful of hours spent up in the air and in the bar on the second deck?

The Seat

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One thing I love about the A380 business class as opposed to their B777 is that comes in a 1-2-1 layout, providing each passenger with direct access to the aisle. Additionally, the seats feel like a mini private suite, particularly for those along the window and when you are dining or laying down for a snooze, the aircraft noise is whisper quiet. Next to my seat was sizeable side table and a room temperature mini-bar stocked with water and soft drink.

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If there was any gripe about the seat is that it felt a tad dated and I use the word tad loosely as the quality is still strong but when you are comparing it to the newly released Emirates Business Class seats, you notice the difference. Also, be prepared for lots of faux wood. Emirates has a habit of loving bling and may have gone a little overboard here in that area.

As it was a short flight there was no point in trying to use the flat bed service particularly by the time the dinner service rolled through.

Entertain me

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All business class suites come with a 17-inch touchscreen that’s packed with over 2,000 ‘channels’ of movies, TV shows and audio. I struggled with the amount of choice to select a film as there were quite a few good flicks on offer (I ended up investing my time watching The Black Panther). On the other hand, the music selection was rather slim and the choice predominantly Arabic (which is great if your music tastes wonder that way).

There was also wifi on board for a charge but I did not consider this service offering to be able to report on it.

However those forms of entertainment pales in comparison to the inflight cocktail bar and lounge for business and first class passengers. Located at the end of the plane the area is a great place for stretching the legs, enjoying a few mojitos and socialising with fellow passengers.

I’ve been on a few Emirates flights where the bar provided a relaxing space to unwind but this flight was sadly a little different. The bar was overcrowded and standing room only. I blame the fact that many people who were upgraded from the flight being oversold decided to spend the time in the bar as it was their first time ever in business class. There was one woman who was getting a little drunk at the bar and was telling passengers she was on her seventh champagne. Geez how embarrassing! I didn’t know if I was on Emirates or at the local pub. Again, having experienced the bar and lounge on flights prior I know this wasn’t the norm but wouldn’t be impressed had it been my first time.

The Bread and Butter (food and drink)

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I’m greeted before take-off with a glass of Moët & Chandon Champagne, the inflight menu and a wine list. Despite the short flight it was still a full service, three course meal like the type you would experience on a Sydney to Dubai leg.

The meal service was awfully slow and took almost an hour before they came to serve me. In fact, I actually had to get their attention as the flight attendant accidentally skipped my seat when taking orders. The attention to detail was seriously lacking here. I didn’t know if it was due to the FAs having to deal with a full flight, particularly in business class as a lot were upgraded last minute or that the crew was understaffed. Nothing was personable about the service which is a shame because my last Emirates flight in business was the complete opposite.

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By the time the dinner was served I was already halfway through my film. The flight attendant brought out bread, a seasonal salad with balsamic and olive oil dressing and a seafood appetiser. The appetiser of smoked salmon and prawns was delicious, fresh and left me wanting more.

For mains there was a choice of salmon massman curry, pan fried beef fillet and grilled chicken with herb butter. I went with the beef. The beef was slightly tougher than I had expected despite requesting it medium rare. That said the thyme jus, potato gratin and mushrooms helped pack this dish with some flavoursome punch.

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With a bit of room left I decided to have dessert and went with not one, but two dishes – the lemon tart and a seasonal fruit platter. The lemon tart was on point and succulent to eat. The smooth texture of it was superb and was my favourite dish of the flight.

Drinks wise, I kept the flow of the Moet coming until the main where I then switched to a lovely but quite heavy red from Chateau Moulin Riche. It was a 10 year old drop that had lovely aromas of blackberry and prunes and was a great accompaniment to my beef.

Other than the slow service, the food itself was quite good.

Verdict

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Being a public holiday, the flight was busy as a result of being oversold. People who were in economy were upgraded for free and in turn made the bar quite crowded for an area that traditionally is a bit quieter and more relaxing. Besides the slow service the experience was overall pleasant and a great way to spend a few hours kicking back with a Moet. Would I do it again? Even with the crowds? Absolutely!

Comments

Have you experienced Emirates business class? Did you love or dislike the product offering? Hit up the comments section as I’m keen to hear your thoughts…

QANTAS IN SYDNEY AIRPORT TRIAL FOR FACIAL RECOGNITION CHECK IN TECH

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Qantas has collaborated with Sydney Airport to trial in new airport checkin technology which will change the way we fly.

Passengers on select Qnatas international flights will take part in a groundbreaking trial of facial recognition programming at Sydney Airport. The new biometrics technology allows travellers to pass through most stages of the airport experience without needing a passport or boarding pass. This means that travellers will be able to stand in front of a camera and computer at check-in, bag-drop, get lounge access and more importantly boarding.

Whilst this sounds quite promising and I’m all for convenience and faster process, I feel a bit apprehensive about the new technology; namely the security around it and what would happen if the technology went down. Would we be able to revert back so easily to the current process we enjoy today? If not I can see a lot of delay headaches happening here especially when technology has gone down in airports in the past which has in turn delayed or cancelled flights.

Additionally with so much automation in our lives I feel that this would strip away any personalisation. Qantas promises that the new technology will better tailor the experience for the traveller but I feel the human interaction will be more limited and for me that’s not necessarily a good thing especially when technology cannot make any judgement calls by itself. I guess time will tell.

 

Comments

What do you think of the new checkin technology? Would you be keen to use this?

 

QANTAS BOLSTERS FLIGHTS TO JAKARTA, SINGAPORE AND NOUMEA

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Qantas will operate additional Airbus A330 services on the Sydney-Singapore and Sydney-Jakarta routes from December 2018.

From 14 December, a third Sydney-Singapore service (QF83/84) will be added on Mondays, Fridays and Sundays. This brings the total Sydney-Singapore services to 17 a week, up three on the previous amount.

From 13 December, Sydney-Jakarta services (QF41/42) will also be bolstered from five to six weekly with the additional service operating on Thursdays.

From 12 December, the Sydney-Noumea service will increase from three to four times weekly with the additional B737 service operating on Wednesdays.

The new schedule is as follows:

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The new flights will be available for purchase next week.
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