AMERICAN AIRLINES BUSINESS CLASS B777 TOKYO – LAX: REVIEW

Flight: AA26, HND-LAX

Loyalty Scheme: AAdvantage (member of the Oneworld alliance)

Frequency: 1 daily

Duration:  10 hours and 5 minutes

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American Airlines for me is a delicate love hate relationship. Sometimes my experiences have been above and beyond amazing whilst some I’d rather forget quickly. It’s such a shame to feel this way about an airline, especially when coming just off (and comparing to) an excellent product in Japan Airlines’ J class.  Making the transfer between JAL to AA in Haneda was quiet seamless but was the flight experience on AA just as smooth?

The Seat

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By far one of AAs strongest selling points is that business class seat. The 777-300ER Business cabin has 52 seats in a 1-2-1 reverse herringbone configuration. I like this style of seat as it is open yet still relatively private. There’s an impressive amount of storage around the seat from a storage bin under the seat shelf, a chubby space above the seat and further storage beneath the window. All in all a great way to maximise your space without feeling cluttered by your own belongings. USB and universal power outlets are also available for those wanting to charge up and work away. The seat also lies flat should one wish to sleep.

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AA offers some lovely amenities in the form of their Caspar bedding. The pillows and bedding provided are lush and soft. Having slept on the bedding for a solid four hours I felt revived from my short snooze in the skies.

Gorgeous Cole Haan blue amenity kits are distributed throughout the cabin. They contain a nice mix of CO Bigelow toiletries, socks and toiletries.

Wifi was also available on this flight but I did not get round to testing this due to how expensive the plans were. Decent Bose noise cancelling headphones were also offered on this flight.

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There are six washrooms for business, including four shared with the premium economy cabin. The business cabin washrooms featured nicer amenities and touches as opposed to the PE cabin. There is no onboard shower unlike Etihad and Emirates.

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Entertain me

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Being an overnight flight I intended to maximise my time to sleep as best I could. That said when it comes to entertainment AA has one of the best IFE systems around and I couldn’t deny myself a film or two before getting forty winks. There’s always a stellar choice of films from Hollywood to across the globe for one to enjoy on the 15.4-inch HD-capable touchscreen monitor, including over 150 TV programs and 350 audio selections.

The Bread and Butter (food and drink)

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One of my favourite parts of any flights, the meal service was hit and miss. Upon taking my seat, it took a flight attendant to eventually offer me a drink five minutes before the cabin doors were closed to offer me a pre-departure drink. Out of habit I chose the champagne over the water and juice options. The champagne was served in a very cheap plastic cup which didn’t look anything special.

After take off the cabin crew came around to take orders from the menu. On today;’s flight AA offered a similar meal service to JAL, a western and Japanese meal. Having previous experienced issues ordering my first choice on AA, I decided prior to my flight to reserve my first meal choice which was the grilled beef fillet. The steak was surprisingly cooked to a medium style and wasn’t chewy. The accompanying salad was bland yet the tuna tataki starter was a great dish and packed a flavour punch. During the meal service I accompanied it with a Lange Classique Pinot Gris before switching back to the rather nice Collet Brut champagne. Both drinks were served in much more appealing glassware.

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For desert I couldn’t go past AAs famous traditional ice cream sundae. Offering a range of toppings this was one of the highlights of my meal service.  I requested a combo of butterscotch and seasonal berry. It was simply delicious!

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During the flight a snack bar is open for passengers feeling a bit peckish on the 10 hour flight. Keen to maximise my sleep I didn’t investigate this option further.

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Prior to landing breakfast was served an hour and a half out. I decided to enjoy a hearty all American breakfast comprising of scrambled eggs, roasted potatoes, bacon, mushrooms and a tomato with a green tea. It was pleasant but nothing to write home about. I normally would accompany my breakfast with a coffee but American filtered coffee isn’t really my style, so skipped my usual morning coffee altogether.

Both meal services were sluggishly slow and the staff were too swift when dealing with people during the service. Whilst the food itself was generally solid bar some questionable food presentation, AA really could really brush up on its customer service etiquette.

Verdict

Overall the flight experience on AA was good but not exceptional. For a business product when you pay more you naturally expect more. The seat and IFE are the key selling points of AA business. Whilst the meal service in general was good, AA does need to pick up the ball in terms of better food presentation and more importantly, warmer and more engaged cabin crew. Some of the FAs are lovely yet there are others onboard who feel burdened just to find out if they had a certain food item in the kitchen galley. It might not be Qatar or Emirates but AA business still soars above much of the competition.

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Comments

Have you experienced flying business on American Air line’s B777? Did you love or dislike the flight? Hit up the comments section as I’m keen to hear your thoughts…

AA BUSINESS CLASS B737 SAN FRANSISCO-LOS ANGELES: REVIEW

Flight: AA2312, SFO-LAX

Loyalty Scheme: AA Advantage (member of the Oneworld alliance)

Frequency: Multiple daily

Duration:  1 hour and 37 minutes

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AA is an airline Americans love to hate. Between their hit and miss staff, onboard product and planes, the experience can leave one feeling exceptionally happily or disappointed. TAT was prepared to take a gamble on the AA First Class (equivalent to domestic business in other countries) to see if AA could deliver the goods in terms of a premium product.

The Seat

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The business cabin comprises of a 2-2 layout across four rows. For this flight I was seated in 6F. Having the window seat provided me with some great glimpses across the Bay area, San Fran, along the California coastline and landing into Los Angeles. Each seat had 38 inches of pitch and were 20 inches wide. The seat does not lie flat but for the purposes of a short haul flight, this did not matter and the seat was more than comfortable.

Entertain me

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For me AA has one of the best IFE systems out there in terms of selection. Whenever I have flown with the airline I’ve never struggled to find something to listen or watch but more found it difficult to decide what to choose. My flight was no exception. The entertainment was provided on a 12.1 inch seatback touch screen which I found quite responsive and the clarity crisp.

Wifi was also offered on board but did not care to look at it with prices (even for 30 minutes use) quite pricey.

The Bread and Butter (food and drink)

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Prior to take off business passengers were offered a choice of beverage however when it came to the final row of business the flight attendant (FA) became distracted and did not follow through with an order for drinks. Once we were in the air the FA apologised due to some last minute operational issues he had to attend to and offered our row drinks first as a result prior to the meal service. Onboard this flight no meal were offered but more a snack basket comprising of chips, cookies and energy bars as well as a good choice of beverages.

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Being an early flight I didn’t order my go to (anything alcoholic like wine) and instead had an cranberry apple drink and a green tea. The FA during the flight came over and topped up my cran-apple drink. Whilst the food and drink options were light, the FAs onboard were very attentive and polite.

Verdict

For a short haul flight AA has a fairly decent J product. The seat and IFE seatback entertainment were more than satisfactory. It was disappointing that AA didn’t offer more in terms of the food options with the snacks not being much different in terms of quality over what was offered in coach. A more generous food offering would have made all the difference in terms of the onboard service experience.

Whilst the overall product isn’t as flashy at Jetblue’s Mint or Delta’s business product, after this flight, I would without hesitation fly the AA First Class product domestically again.

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Comments

Have you experienced flying business on AA domestically? Did you love or dislike the flight? Hit up the comments section as I’m keen to hear your thoughts…

Qantas popular Points Plane returns…this time LA

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Before the wheels have even left the ground on the first Qantas Points Plane, the airline announced this week it would be doing another Points Plane…this time to Los Angeles!  What adds a bit more excitement to this announcement is that the B747 will be used, a rare appearance on the  Australian – American route hop! It’s a great opportunity for B747 lover like myself who wants to see the Queen of the Skies off in style by flying her one last time (naturally).

With Qantas set to retire all its beautiful B747 fleet by the end of 2020 I cannot stress how great of an opportunity this is. Flight QF99 will depart from SYD for LAX on Sunday 13 October 2019.

Here’s what you need (points wise and excluding those pesky taxes) that you’ll need to secure the seat of your dreams:

  • 96,000 Qantas Points for business class
  • 72,000 Qantas Points for premium economy
  • 41,900 Qantas Points for economy

Qantas as part of its transition fleet plan will gradually replace its 747-400s with the company’s favourite plane of late, the B787 Dreamliner (I’m still yet to be a fan like Mr Alan Joyce).

Comment

Will you be booking an seat on the second Points Plane? Keen to hear your thoughts.

QANTAS BUSINESS CLASS A380 SYD – LAX: REVIEW

Flight: QF11, SYD-LAX

Loyalty Scheme: Qantas Frequent Flyer (member of the Oneworld alliance)

Frequency: Multiple daily

Duration:  13.5 hours

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Qantas has a stranglehold of the USA market between the Australian east coast and key cities such as NYC, San Fran, Dallas and Los Angeles. Recently the airline announced it would also be pushing into new routes like Chicago from 2020. With that in mind I knew going to the States with Qantas was always going to be a sound choice. So how did the A380 stack up on the long haul flight from Sydney to Los Angeles? The Australian Traveller hopped onboard at the top end to find out…

The Seat

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Qantas has a stranglehold of the USA market between the Australian east coast and key cities such as NYC, San Fran, Dallas and Los Angeles. Recently the airline announced it would also be pushing into new routes like Chicago from 2020. With that in mind I knew going to the States with Qantas was always going to be a sound choice. So how did the A380 stack up on the long haul flight from Sydney to Los Angeles? The Australian Traveller hopped onboard at the top end to find out…Qantas has a stranglehold of the USA market between the Australian east coast and key cities such as NYC, San Fran, Dallas and Los Angeles. Recently the airline announced it would also be pushing into new routes like Chicago from 2020. With that in mind I knew going to the States with Qantas was always going to be a sound choice. So how did the A380 stack up on the long haul flight from Sydney to Los Angeles? The Australian Traveller hopped onboard at the top end to find out…

One thing that’s instantly noticeable compared to Qantas’ new B787s and converted A330s is that the A380 retains the older generation Skybed II business class seat. This means for those playing at home it’s not very private and is configured in a 2-2-2 seat layout (which means that delicate hop over the neighbour mid flight when they’re reclined and asleep) .

Despite the seats possessing a generous amount of  leg room (78-inch pitch), storage space was seriously lacking around the seat itself. When the bed lays fully flat it offered a sense of privacy thanks to the cocoon of the hard shell surrounding the seat. Sadly the seat was showing its age with the end sagging slightly which in turn made my sleeping position a little uncomfortable at times.

On my seat when I first boarded was a rather charming amenities kit which has all the essentials including some lovely Aspar products as well as a pair of the iconic Qantas pajamas. It was rather ambitious for Qantas to leave a pair there considering they were making an assumption on what size I am.

Entertain me

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Qantas without fail always has a strong selection of film and television to enjoy on their IFEs. All business class seats have a 12.1-inch touchscreen which pops up the side of the seat and then swivelled into position to sit in front of you. The quality of the screen which is perfectly fine to view, is no match for Qantas’ better A330 and B787 business class IFE screens. All business class passengers are provided with noise cancelling headphones.

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For those not wanting to watch a screen and more want to go for a stretch or do some socialising, Qantas has a small lounge space in the front of the top deck. Unlike Emirates and Qatar, the space is a wasted opportunity. There’s no bar but rather a long lounge running along the length of the wall. At the time I entered it was heaving with young children and their mothers. It was clearly not a space I wished to relax in. It’s believed that the new revamp of the A380 will include a new lounge area which I hope will be a lot more aligned with the Emirates lounge space on board than what is currently offered on Qantas.

The Bread and Butter (food and drink)

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Qantas is one of the best when it comes to food and wine presentation and this flight was no exception. Sure it wasn’t on par with Qatar’s incomparable meal service, it was still a highlight. Being a morning flight out of Sydney, there were two key meal services; lunch and breakfast (in preparation for landing into the US the day same day during the breakfast rush). Prior to take off Qantas offered passengers a glass of still or sparkling water or Duval-Leroy Brut champagne. I went with the champagne as a way to toast in the beginning of my getaway to the USA.

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Lunch was served an hour into the flight. For appetiser I went with the dumplings which were quite succulent and full of flavour. The main followed and the choices were a lot more abundant  from a seared barramundi, a chicken breast with potato gratin and roasted vegetables to a spicy beef tagine. I chose the barramundi. It went nicely with my topped up glass of champagne. Served alongside the main was a simple salad (which lacked any real flavour). Dessert closed the meal off nicely with some seasoned fruit and Maggie Beer ice cream.

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Flight attendant came around with breakfast cards for passengers to fill out before they closed out the lunch service. Being one who likes to start off the day with a big meal to power through I made sure I ticked a few of the boxes before getting in a movie or two and some shut eye.

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After sleeping six hours I awoke half an hour prior to Qantas commencing their breakfast service, which was abut two hours out from Los Angeles. Instead of the staggered dish serving process of the lunch service, the breakfast meal was brought out all at once.

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The breakfast was akin to what I would be served in an Australian cafe which is quite a delight. The ingredients and food offering looks not only delicious but rather healthy. I went with the poached eggs with pearl barley, kale and spinach salad as well as a serving of the buttermilk pancakes with baked rhubarb and cinnamon yoghurt. I accompanied the dishes with a cappuccino which came out nice and frothy, a green juice and a final glass of champagne (because it was 12pm somewhere in the world).

All in all the food and drinks were solid, tasty and the best part of my flight experience. If Qantas was a restaurant I would give it 4.5 out of 5 stars for its culinary side alone.

Verdict

I was initially apprehensive to fly the old Skybed II to the States. The idea of hopping over someone mid flight, let alone the lack of privacy was a concern. That said the seat was surprisingly still comfortable ten years on despite a little sagging in parts. I slept a solid six hours and felt rejuvenated for the rest of the day once I landed.

The entertainment was good but slightly disappointing due to the screen showing its age. The highlight however was the meal service for both lunch and breakfast. Qantas has a reputation for its dining and it did not falter. With the A380s set for a revamp later this year to the new business class seat, I cannot wait to see what a difference a better seat will do to enhance what is an already enjoyable experience. I will definitely be back onboard with Qantas if given the chance in the future!

Comments

Have you experienced flying business on the Qantas A380? Did you love or dislike the flight? Hit up the comments section as I’m keen to hear your thoughts…

American Airlines Flagship Lounge JFK – NYC: Review

Alliance: Oneworld

Location: John F. Kennedy International Airport, Terminal 8

Lounge Rating: 4.5 Stars

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I have this love/ hate relationship with AA. Sometimes their lounges, service and aircraft are on point and other times it’s frankly dismal. Some of AA’s lounges are tired and the food/ drink quality is sometimes better in the food court within the terminal. American has been in turn going through a revamp of late and are slowly changing the look and feel of their lounges, particularly around their Flagship lounges.

Last year American opened their new Flagship lounge at JFK and the feedback from those who have frequented it have been quite positive. Naturally being at JFK I was keen to see what all the fuss was about and if the fuss was justified (all whilst enjoy a champagne or two).

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Lounge access options

  • Traveling in AA intercontinental business or first class
  • Traveling to Los Angeles LAX or San Francisco SFO in first class
  • AA Concierge Key
  • oneworld Saphire and Emerald members traveling on any oneworld flight in any cabin of service
  • oneworld passengers traveling in business class on an intercontinental flight

Lounge location and opening hours

After clearing security, proceed to the Admirals Club signage until you reach the main entrance. You’ll find the Flagship Lounge off to the left, under the flags as you walk down the ramp from TSA screening. There is a lift and staircase that lead up to the Flagship Lounge. The lounge is open daily from 04:15 – 01:00.

Ambience

The feeling the moment you walk into the lounge is a warm and welcome. The use of colour tones and smart, yet simply furnishings add a lovely touch to what AA lounges usually don’t offer…inviting. Initial impressions is that it’s on par on an international level (yes finally AA!). It features a solid buffet, real champagne (hello lover!) and a make your own cocktail bar. Throughout my time spent in the lounge there never a moment that it felt crowded, instead it was rather peaceful, a rarity in such a bustling building like Terminal 8.

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At the back of the lounge was a quiet room/ space which is great for those who want to enjoy a drink/ bite to eat but without the noise of people traffic as they work away on their laptop. Next to that space was the bathrooms and shower suites which were nicely designed and well appointed with C.O. Bigelow toiletries; the same brand AA stocks uses in the business and first amenity kits.

Bread and butter (food and drink)

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As mentioned there’s a large buffet section which has some rather decent offerings including a number of  hot options for the lunch/ evening session during my visit including potatoes, pasta, salmon and even beef stir fry. There were also a number of cold options from meats and cheeses to salads. The food quality was tasty, fresh and much better than anything Admirals Lounge could produce.

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However the centerpiece of the Flagship lounge for me was the rather large communal table with a self-serve wine bar in the middle. Additionally there’s was an impressive selection of both red and white wines available. However I was disappointed they had one away with the Taittinger, instead choosing to serve Champagne Besserat de Bellefon. The drop itself was fine but nowhere near the standard or opulence of the Taittinger.

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Verdict

The AA Flagship lounge definitely sets a high standard for American based airport lounges but on the world scale compared to Emirates, Qatar, Cathay and Qantas to name a few, it falls slightly short. However the lounge is a great space to relax and enjoy some food or a drink in comfortable surrounds with a rather spectacular tarmac vista. The food and drink quality is way above the Admirals Club (not something difficult to achieve) and the design is fresh, clean and quite a showpiece for American. The airline should be proud! I’ll be back here for sure (note: I’ve visited once more since this review).

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Comments

Have you experienced the AA Flagship Lounge in NYC? Love to hear from you about your time in lounge – did it shine or were you expecting something better?

Lufthansa Group expands its wings on seven new routes

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I always love an expansion rather than a rescind from an airline, so when an airline as great as Lufthansa says it wants to spread its wings further, I’m all ears! This week the German airline announced it’d be undertaking some significant transatlantic expansion from during the US summer in 2020.

Lufthansa will be launching three new routes, two of which will be within the USA and one interestingly into Bangalore. All three routes will be operated by A350-900 aircraft. One of the USA routes, the Seattle leg will fly 6x weekly flights between Munich and Seattle (except Thursdays) whilst the airline will also fly into Detroit 5x weekly flights from Munich. Finally the airline will launch 5x weekly flights between Munich and Bangalore, which is aimed to support capacity demand from the Frankfurt – Bangalore route.

Additionally Lufthansa Group has announced three new routes for its budget airline, Eurowings. There had been talk in the sector of the airline being withdrawn from a number of routes so the news here of an expansion for Eurowings is surprising but welcomed. The new route for Eurowings are the following:

  • Frankfurt to Phoenix – 5x weekly flights
  • Frankfurt to Anchorage – 3x weekly flights
  • Munich to Orlando – 3x weekly flights
  • Munich to Las Vegas – 2x weekly flights

The news is exciting and I’m quite curious to understand the thinking behind the expansion into some of these destinations, particularly Detroit and Anchorage. The fact that they will be serviced by A330s and A350s means that the fleet will be generally fresh and the standard quite high. As usual, time will tell if the expansion plan for Lufthansa Group pays off.

Will you be flying Lufthansa on any of their newly announced routes? I;m keen to hear your thoughts. 

 

A321XLR to join Qantas fleet

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Qantas Group has inked a deal with France’s Airbus for an order of up to 36 of the new A321XLR jets, which are due for delivery from 2024. The deal also sees the conversion of 26 existing A320neo Family orders, plus a new firm order for 10 A321XLRs. The order comes on the back of American Airlines announcing that an order of 50 A321XLR aircraft (including the conversion of 30 of the 100 A321neos that they have on order). For Airbus this is a big news day!

The new fuel efficient aircraft will give Qantas Group new flexibility that it currently doesn’t have to be able to fly routes that current narrow body aircraft cannot such as Cairns to Tokyo. Whilst it is widely speculated that the order would see the majority of the aircraft go to Jetstar so that the airline would release its B787 fleet to Qantas, there is also strong potential for some of the aircraft to be paint with the red roo.

It’ll be interesting to see how the order is divided up. Qantas has a habit of purchasing conservatively (and rightly so in a market that changes continuously), so it wouldn’t surprise me if they snap up in the end around half of the agreed order. From that the likely destinations that the A321XLR would feature on for the red roo would be a trans-Atlantic route or the popular East-West Australia routes. 2024 is a long way from now (especially in aviation years), so naturally time will tell what happens next.